Holbrook Heating & Air Conditioning

Akiva T 

on BBB

8 months ago

We called Holbrook to fix a heating duct in a bedroom that wasn't working properly. They set up an appointment for several days out. I told them clearly that we needed the duct fixed. They said they charge $200 to come out to my area and $200 per hour. When the technician Devon S. showed up, he just did some maintenance on the furnace in the basement which I didn't order and never fixed the duct. When I asked Devon about the duct he said "that is hard" and they will have to send out another guy to give me an estimate on what... read more

Beverly C 

on BBB

9 months ago

I originally called in April to get my air conditioner serviced for the summer. They cancelled my appointment 4 times and called me when they were on their way in September to clean my air conditioner. That was horrible. 

Patti S 

on BBB

a year ago

I'm not usually one to write a bad review unless it's really bad and valuable to others , as this is. It's been 30+ days and 3 heats waves and still no repair of my air conditioning unit! The customer service is extremely poor but they are fast to collect your money. I paid for overnight shipping for my part so my elderly guests would be comfortable that was 2 weeks ago and yet to have part come in, none the less installed or any information when it will arrive. I even asked for the part number I'd get the part in myself and... read more

Nancy D 

on BBB

a year ago

Never again. The they overcharge and charge for time when nothing has been fixed 

Francis R 

on BBB

a year ago

2 years ago I got a heater installed by this company, I was grateful for the timely service and quick install but unfortunately I was misled by an employee who informed me that I would have a 5 year service warranty on my furnace. This was not the case as I so found out today. The company refuses to acknowledge the falsehood given by the employee and despite me being more than willing to pay, they have dismissed my concerns for future customers and I am deeply worried that other customers may be misled, even if it's unintent... read more

Candy W 

on BBB

a year ago

We contacted this business through **** *****. They came into our home, walked through both apartments and basement, said they would email an estimate. We never received an estimate. We called this business and ** many times for our estimate, and they weren’t even professional enough to contact us with a reason for their failure or anything! Huge waste of time and needless invasion of privacy. 

Casey A 

on BBB

2 years ago

This company lacks any form of customer service and their work is not only disappointing but will be detrimental to your home. Holbrook gladly took our payment in full after we signed a contract for an air pump. We then had to chase them down over several weeks to get them to schedule an install date. The installation took 3 technicians 3 days to "complete". They took off without explaining a single thing, left our basement a mess, and we found multiple screws/part pieces lying on the side of the unit. We turned the system o... read more

Lisa P 

on BBB

2 years ago

One word to describe Holbrook Heating, INCOMPETENT!!! *STAY AWAY, UNLESS YOU WANT TO WASTE YOUR TIME, MONEY AND HAVE UNNECESSARY AGGRAVATION IN YOUR LIFE* I purchased an extended warranty with the company I bought my HVAC unit,Holbrook Heating was their designated contractor to install and maintain. The compressor had to be replaced 3 times in 3 years, and it still did not work! After the 2nd compressor went, I was told from Holbrook, they no longer service my area, so I have to contact the new service company. New company s... read more

Mary D 

on BBB

2 years ago

Here yesterday for propane leak, says there's not one. Last night I vomited. Most likely due to propane leak.