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Hirsch Ford Lincoln-mercury
- Car Dealers
- Michigan City, IN
About this business
Location details
3930 Franklin St, Michigan City, IN, 46360, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
Thank you for the 5-star review, Niqui!
Large inventory, great deals, and great customer service !
Business response:
Jordan, we're happy to hear that you had a great experience with us! We hope to see you again in the future for any other needs!
Loved loved loved my experience with Castle Lincoln. Our amazing experience started with Chris our salesman. He was awesome. Mark followed up and got us a great deal. Antoine finished us off with excellent customer service in the finance area. What usually is a stressful, unpleasant experience, was uncharacteristically pleasant. Go see them and ask for Chris! You won’t be disappointed.
Business response:
Lisa, we wholeheartedly appreciate your business with us, and we're pleased to hear that Chris, Mark, and Antoine were able to create a pleasant experience for you along the way! We hope you're enjoying your new vehicle, and welcome to the Castle family!
Sharon was very nice and patient with our situation. She kept in contact with us through the whole process and arranged for Matt to take care of us when she wasn't there. Mark went out of his way to make sure we got home safely. Antoine was very helpful, honest and knowledgeable. Overall, we are very satisfied with our purchase and doing business with this dealership.
Business response:
Thank you for sharing your review on working with Sharon and Mark to get your needs taken care of! We're glad Antoine and the team were helpful and honest and made sure you left satisfied. Enjoy your new car!
Kyle was super helpful and helped me pick out exactly what I wanted. The manager Mark asked me what I wanted my payment at and he did exactly that. I am SO thankful for the great experience I had with them, honestly one of the best out of all the dealers I’ve been to. I didn’t feel pressured or BS’d. Highly recommend going to see these 2!!!
Last month I came into buy a car by myself! I had “Terry” approach me, I told him I was here to buy a new car and that my husband is still stationed in Japan due to the military and I also told him I was pre approved and had a check in hand... Terry treated me with such disrespect! I told him I had been up for over 24hrs and I needed to go grab food and I’ll be bk... when I came back, his first words out of his mouth were,” WOW U CAME BACK!” I said, I told u I would, but that was not nice!” A guy behind the desk says,” well ... read more
Business response:
Jodie, we never want our clients to feel disrespected in any way. We're sorry to hear about your experience with us, and we'd like to find out more about your situation so we can improve our efforts in the future. Please feel free to reach out to Mark Artibey at martibey@castleguy.com at your convenience.
*EDIT 6/10/18* So I’m updating my � to � � � � my main issue was with the sales manager at time. He is no longer at that store. Once the GM Mark found how I was treated he made it completely right. Gave me a few diff options on how we can make it right all in my favor and has been in communication with me. Also got a new service manager who has been super helpful and giving me updates all the time. Troy who works the counter in service went above and beyond to help me out. They took what I said and instead of just shrugging ... read more
I can't believe they have a 3.6 review rating. I'm not kidding they were great. Treated us good. They weren't to pushy. Our sales rep was Chris and we couldn't have ask for a better experience. I honestly feel if you don't at least check them out you're missing out. I'd tell anyone to go to Castle Ford Lincoln.
Business response:
Dennis, we truly appreciate your kind feedback! It's great to hear that our team was pressure free and that Chris provided you with such a positive experience. Thank you for your recommendation and we hope to see you again for any future needs!
Business response:
We appreciate your kind rating, Jerimiah!
Frequently asked questions about Hirsch Ford Lincoln-mercury
How is Hirsch Ford Lincoln-mercury rated?
Hirsch Ford Lincoln-mercury has a 3.7 star rating with 120 reviews.
When is Hirsch Ford Lincoln-mercury open?
Hirsch Ford Lincoln-mercury is closed now. It will open tomorrow at 7:30 a.m.
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