This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hilton Atlanta
- Hotels
- Atlanta, GA
About this business
Hilton Atlanta is conveniently located in the downtown area of Atlanta, Georgia. It is considered to be a premium hotel with contemporary amenities. With state of the art fitness center, tennis and basketball courts and swimming pools, it attracts visitors on vacation. It is also conveniently located to the international airport as well as the major tourist destinations in the city, making it a delight to stay at this hotel.
Location details
255 Courtland Street Northeast, Atlanta, GA, 30303, United States
Get directions
Horrible Experience. I definitely expected more from a bigger chain hotel in “Downtown” Atlanta. The toilet, tub, and sink was stopped up the first night we got there and maintenance had to come to the room twice in one night to address, which took them at least an hour before doing so. Couple nights in realized refrigerator didn’t work. There was mold in the corners of the tub (new paint job is definitely needed). And the beds appeared to be full size beds instead of the queens in which was booked.
Business response:
Shanika, thank you for staying with us and for letting us know about your recent experience. Please know that we have shared your review with our team, allowing them to asses and make appropriate changes and updates to better suit our guests. We appreciate you taking the time to let us know! Your experience does not meet our high standards, and for this we apologize. We do hope you will consider staying with us again, allowing our team another opportunity to show you the true value of Hilton Atlanta.
Worst check in ever.
Business response:
Emile, we do regret to hear that your experience with our check-in process did not meet your expectations, nor our standards. Please know that our team works diligently to ensure your time is valued and welcomed with accommodating amenities. We do hope you will consider our hotel for future stays, allowing our team another chance to show you the true value of Hilton Atlanta.
We got to the hotel at 4. Waited an hour in line just to be told the room wasn't ready.We missed about an hour of our event.then after the event was over we went back to the hotel to wait another 45 mins just to check in.Then the hotel wanted to charge me an extra 50.00 dollars.I have never stood in line to check into a hotel before.The room should've been ready and the need to advertise the extra 50 dollar charge.
Probably one of the worst experiences I have ever had at a hotel. I’ve honestly had better stays at smaller chain hotels. To begin with check in time was at 4 o’clock, so I’m in line at 4 sharp to check in, to which I waited 2 hours in line for check in just find out the rooms are not ready yet! Then once we got in the room we discover the television doesn’t work! Then I pay extra for an executive room to access to the executive breakfast, we showed up for breakfast to find out almost all the breakfast items are gone, no cof... read more
Business response:
Tommy, thank you for making us aware of your recent stay at Hilton Atlanta. Please know that we hold our team members to the highest of standards and we truly strive to provide our guests with a welcoming and accommodating stay. We have shared your experience with our team and we will take steps to ensure our team is well-equipped and prepared to provide a memorable stay to all hotel guests. Thank you again for making us aware of your recent stay.
I made reservations months in advance because we were attending a Kenny Chesney concert. Got there and they put us in a conference room because they were “sold out”. It didn’t even have beds, and the one pull out sofa it did have (for three people to sleep on) didn’t even have sheets, pillows or blankets. There wasn’t even a proper bathroom. This is unacceptable and I will NEVER book with the Hilton again.
Business response:
Jennifer, we regret to hear about your recent stay with us and we do apologize that our property did not meet your expectations, nor our standards. We work diligently to ensure our team is well-equipped and prepared to ensure all guest enjoy a welcoming and memorable stay. Jennifer, we are sharing your review with our team for further awareness. We do hope you will consider choosing Hilton Atlanta in the future, allowing our team to provide you with the true value of Hilton Atlanta.
If I could give you zero stars we would. Tried to check in at 4. Waited in a line wrapped around the hotel. Was told if we left t go to our event that we came to Atlanta for that we may lose our room. Now after our event at 12:57 and have waited in line for over 30 minutes to check in. May be another hour to check in. Really unacceptable. And not one person here cares if anyone is inconvenienced. Do not stay here!!!
Business response:
Ken, thank you for staying with us and for letting us know about your experience. We apologize for the inconvenience you experienced and please know that our team is fully aware of the situation and outcome. We do appreciate the patience we received, as our team work diligently to ensure every guests could enjoy a welcoming and accommodating stay. Ken, we do hope you will consider choosing Hilton Atlanta again, allowing our team another opportunity to show you the true value of Hilton Atlanta.
We had problems with the staff and our toilet was stoped up the whole time we was there. And we had nasty towels in the bathroom! I will never stay there anymore
Business response:
Nitika, thank you for taking the time to let us know about your recent stay. We do apologize that your recent experience did not fully meet your expectations, nor our standards. Please know that we have updated our team about your experience, allowing us to take steps to ensure all our guests experience the true value of Hilton Atlanta. We do hope you will give our hotel another opportunity to show you the true hospitality of our hotel.
Frequently asked questions about Hilton Atlanta
How is Hilton Atlanta rated?
Hilton Atlanta has a 3.9 star rating with 10,885 reviews.
When is Hilton Atlanta open?
Hilton Atlanta is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com