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Hiley Mazda of Hurst
- Auto Repair
- Fort Worth, TX
About this business
Location details
625 NE Loop 820, Fort Worth, TX, 76120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
My wife and I bought an Suv and Van from Hiley of Hurst and the Sales Rep Jerry Sevier was just the best!! He worked hard to find us the vehicles we needed and in the price range we could afford!! Jerry never pressured me and always welcomed me with a great attitude and smile in the many trips I made to the dealership. Rj, Luke and Mike were also a big help and I'd like to thank them as well. George F. (Grapevine)
Business response:
Thank you for your awesome feedback Mr. Flores!! We are so happy to hear that you and your wife had such a pleasant car buying experience with Jerry and our team. We truly appreciate your business. We're always grateful to hear about experiences like yours. Hope you and the wife are loving the vehicles and glad to have you as part of the Hiley family!
If you ever felt pressured when you go to a dealership and get overwhelmed by salespeople, you won't get that at Hiley Mazda of Hurst. From start to finish, everyone made we feel really welcomed and were never hesitant to answer my questions. Josh, Richard and Mike were wonderful. Thank you for a wonderful experience and I will tell anyone looking for a vehicle to go to Hiley Mazda of Hurst first. Thank you and best wishes to all the Team at Mazda.
Business response:
Thank you for the awesome review! We appreciate your business as well as your feedback. We're happy to hear that our team provided such a great car buying experience for you and welcome to the Hiley family!
I purchased my first car while in high school in 1966, and can honestly say that working with Hiley Mazda of Hurst team was my best car buying experience ever! Justin Sample and Joe Parker provided a true VIP level of service and support. They were responsive, professional and very knowledgeable. Because of their willingness to 'go the extra mile', it made my new car decision very easy.
Business response:
Thank you for your kind words and great review Mr. Carroll! We're so happy to hear that you had such a great car buying experience with Justin, Joe and our team. We hope you're loving your car! :)
Waiting almost two hours for an oil change at this dealer - and I had an appointment. Will never be back!
Business response:
Aileen, we're so sorry to hear about the longer then ideal wait time. I have forwarded your comments and concerns to our general manager. Thank you for your feedback.
I love their Service Department. Good reason to keep coming back.
Business response:
Thanks Louise, we appreciate your feedback as well as your business! We look forward to your future visits with us! :)
Beat pace I have EVER been to puchase a vehicle... Brennan was our sales consultant and there was no pressure, no hassle and we didn't spend all day there, took maybe 3 hours max. You ROCK Brennan
Here it is the 4th/5th time that I will be bringing my Mazda 3 back to have the driver's side visor fixed. Why? Because it keeps falling out of the ceiling!! It has happened twice while I was driving and it hit me in the face!!!! Yes, very dangerous & can cause an accident to happen!! Hopefully it'll be done right this time if not, I will be uploading the photos of it to the news channels. Hopefully NBC 5 will be able to investigate to see why this continues to happen!!!
Business response:
Michelle, is the vehicle/appointment under a different name? We are trying to look up your issue and we don't show you in our system. Could you please private message us the information so we can look into this issue further. Thank you.
I purchased a 2015 Mazda 3 and I am very disappointed in the Yokohama tires it came with. I just replaced all 4 tires at a cost of $300. Contacted Yokohama and they were no help at all. I filled out a Hiley Mazda customer contact form expressing my dissatisfaction and received a reply offering to help me with my new car purchase. Obviously no one reads those emails. I wonder if anyone will read this one.
Business response:
We did see your comments and the general manager will be responding to you shortly. Thank you Pamela.
Frequently asked questions about Hiley Mazda of Hurst
How is Hiley Mazda of Hurst rated?
Hiley Mazda of Hurst has a 4.3 star rating with 123 reviews.
When is Hiley Mazda of Hurst open?
Hiley Mazda of Hurst is open now. It will close at 9:00 p.m.
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