Hertz Car Rental

Tyler P 

on BBB

4 years ago

Went to pick up my car, front desk person asked me if I would like a "free" upgrade. I responded with yes for sure. Come to find out it was not free, they charged me $35 per day for the week I rented my car. (April 17 thru April 24) when I spoke to customer service after waiting 15 min on hold, the associate said we can't help you. Her exact words were "you signed it so we won't be refunding you anything". 

Rich L 

on BBB

4 years ago

If I could leave less than One Star, I would. Hertz continues to demonstrate a lack of integrity and unethical business practices, preying on people by using the Covid-19 safety practices during this pandemic as a way to cheat the people they are in business to serve. It is no wonder they are having to file for Chapter 11 bankruptcy. We have tried reasoning with them to no avail and just received a letter from a collection agency. On Wednesday, October 7, 2020 I made a reservation with Hertz through *** *********** Travel... read more

Bridget R 

on BBB

4 years ago

I rented a truck from the Joplin Missouri location from a man named Corey ****** I had to change my location of return because of business reasons. I called in and told hertz that I would be returning the vehicle there and they said that was okay. The next day I receive a call from Corey Stuck, from the moment I answered the phone this man spoke to me like a dog. He was livid that I changed the drop off location. He threatened me that he would charge my card 1000 dollars if I did not go and pick the vehicle back up and bring... read more

JenniferG 

on BBB

4 years ago

Awful customer service! I reserved a minivan for April 24-26. I received a reminder about my rental on April 22. When I arrived to pick the vehicle up the business was close. Why wasn't I notified? I called the 800 number and they said that the business should be open. There was a sign on the door stating they were temporarily close. I wish I had been notified prior to my arrival that they were close so I could have made other arrangements. I was headed out of state to pick my son up from college and because of Hertz unprofe... read more

Curtis C 

on BBB

4 years ago

WILL NEVER BE BOOKING WITH HERTZ AGAIN. Made a reservation for car in Kansas City. When we get there they were closed. Come to find out they closed at 8:00 an hour before our flight landed. Few other people were there in the same situation. Ended up canceling and had someone pick us up from a hour away. Was very inconvenient. 

Jen P 

on BBB

4 years ago

After being advised that flying was not an option, I rented a car from Hertz in Lakeville, MN through the USAA portal on 3/26/21 in order to get to a clinical study at a hospital in Chicago. At the time of pickup in MN the rental agreement was gone over and pictures were taken of the car outside. The car itself was not acceptable, there were two cracks in the windshield, it smelled of smoke, and it also had brown stains on the ceiling panels above the passenger side door. I asked the young man if I could have a different car... read more

Steve G 

on BBB

4 years ago

I rented a car at the Maui airport. The outside panel on the drivers side window literally fell off when I was driving down the road. I secured it and returned the car to Hertz. I was informed that it was my responsibility to pay for the repair. This was a structural issue with the car that was potentially covered up by the "Covid cleaning" sticker used on the door. These issues should be treated differently than the strong arm tactics employed by Hertz. 

Derren B 

on BBB

4 years ago

Folks BEWARE! This is a Public Service Announcement regarding Hertz Rental Car! Hertz I traveled to Grand Rapids, MI last week for a funeral. I rented a car at the Airport location on Thursday, April 15th and returned it on Sunday, April 18th. Upon return, the attendant got into the car, checked the gas, and checked the rest of the car and said everything was good to go and asked if he should send the receipt via email. The next morning I checked but I noticed that I did not receive the email however I did notice a $500 ... read more

Vinussarin H. 

on BBB

4 years ago

This location is so bad, I have rented the car from them 4/6/21- 4/10/21 that mean I have the car or renting them for 4 days and on the 10 is on the Saturday that they close at 4 pm and I drop off the keys in the box and strain to the airport fly back home, (this location closes on Saturday and Sunday) and on Monday 4/12/21 I got the receipt from hertz and charge me for 6 days 4/6/21 -4/12/21 and I'm in shock, how that happen? I already returned the car on the Saturday, and I call them like away, and explain to them and they... read more