Hertz Car Rental

James H. 

on BBB

4 years ago

I would rate negative stars if I could! Here's my story. I have been a loyal Hertz customer for the past 9 years as it is the preferred rental car company for my organization. We had a destination family wedding that had been postponed due to COVID. How excited we were that the wedding was back on for this May. I booked a reservation at the Savannah Airport location as the wedding was to be in Hilton Head, SC. I called on 2 separate occasions to confirm that our car would be waiting for us as our plane was arriving after th... read more

Lorena G 

on BBB

4 years ago

I will NEVER rent from Hertz again. Picked up a car at Orlando. Fl. Airport, had roaches! Wonderful way to begin vacation. They double charged us and my daughter who so rented car was charged double! Could not reached anyone via phone!! Went back and was "upgraded" to a filthy car that had a sticker "gold star cleaned" stickered to the outside of the car. With Covid this is an atrocious! The car smells like a zoo! They should be shut down within an pandemic for lack of cleaning standards. Horrible service, unclean. And upcha... read more

John A 

on BBB

4 years ago

Took 1hour and 30 min to rent a car at the Hickory Hollow Branch on Bell road. No one in the place Customers..Been renting cars for over 30 years and have never run into such a slow Rental and then gave me the only car he had that needed Imediate service acording to the dashboard...Do NOT Recomend this Business to anybody. Hertz is not good there!!!!! 

Kelly M 

on BBB

4 years ago

Hertz is a deplorable company. They overcharged me by more that $600 dollars. I returned my car to a Hertz employee, but they charged me for an extra day and for returning the rental to the wrong airport. Their customer service is a scam. They refuse to provide their employee information or provide you with documentation of communication. At my 3rd attempt to get the issue resolved, they began disconnecting me once I provided by record # or asked for a manager. The way Hertz services customers is a crime. 

Kazi S 

on BBB

4 years ago

I just completed a rental with Hertz and the price doubled from $83 / day to $167 / day without my knowledge because I was an hour late picking up the vehicle; plane was 40 min late, they didn't have any vehicles that matched what I rented, vehicle I finally picked and packed had a faulty battery so I had to unload everything and when we found a vehicle (that just came in), the actual rent time didn't start until the car actually exited the rental car facility. But according to their late pick-up policy as a Gold Plus Member... read more

Jamison B 

on BBB

4 years ago

Hertz cancelled my active reservation without notification. I had reserved a car at a reasonable price for 4 days. When we arrived at the rental pickup location, the desk clerk notified us that our reservation had been cancelled the night before our arrival by hertz because they had no cars. They also offered no assistance with another rental. On the hertz website they showed cars available for 2.5 x the price we reserved for. Hertz sold off their fleet when no one was renting during covid and they are now playing catch up w... read more

Justin J 

on BBB

4 years ago

Please Please do yourself a favor and avoid this company at all costs. If its not bad enough that there where issues or cars being dirty and I mean filthy covered in pet hair as well as cars not being available even though I had paid and booked a reservation. I had Hertz rewards and had earned over 5000 Points. Enough to rent a car for like a week and a half for free. I haven't traveled really during Covid and was saving my points. Well I logged in today and guess what! can you imagine my surprise? My account shows 0 Points!... read more

Tina L 

on BBB

4 years ago

I booked a rental car last month for pick up in my hometown this July. This week I received an email stating they updated my reservation and changed it to a pick up location over 2 hours away! I called them as I didn't want or consent to this change. The very rude employee told me he had my reservation listed as another town that was over 2.5 hours away and no where near where I had planned on driving. I requested they change it back, he stated he couldn't locate my hometown even though it's still posted on their website. Wh... read more

Dean H 

on BBB

4 years ago

I was on hold for 3 hours 19 minutes and 54 seconds to simply have my wife sign for the rental car in another city. We had planned to go together and I can not go because of last minute work obligations. The most RIDICULOUS calls ever. The first call at 2 hours and 8 minutes and 28 seconds I got hung up on. Finally "Mary" gave me a solution. I am a President's Circle member and had to wait over 3 hours to have my wife sign for a car??????? REALLY. I will be writing to the Better Business Bureau. An absolute turn off includin... read more