Hertz Car Rental

Crystal V 

on BBB

2 years ago

I prepaid for a car to ensure my rental would be ready and available for the 10-day rental. When I arrived the place was packed and the last 7-passenger vehicle was rented to the lady in front of me (even though I prepaid). They wanted to give me a Dodge Durango but after inspection it could not be cleaned as it had dog p*** in it. I was then forced to upgrade to a Suburban as there were no other 7 passenger vehicles on the lot for an additional $90.00. I am not sure why I prepaid as my rental was still given to someone else... read more

Alex G 

on BBB

2 years ago

I had a 4 day rental from Hertz. When I picked up the car I declined their all inclusive toll option through PlatePass for $14.99/day. During my rental I took one toll, on the very last day of my rental, on my way to return the vehicle. This meant that I unknowingly "opted in" to the PlatePass option on the road. A week or two after my rental i received and additional bill from Hertz and PlatePass for $59.96. Taking that one toll at the very end of my rental meant that I was now being charged for every day of my rental even ... read more

D.L. P 

on BBB

2 years ago

Never rent from HERTZ! We rented a car, asked to add insurance. Our card was charged-pending. Drive out the gate and the guy said there was a mistake but he would take care of it (unknown to us he cancelled the insurance!). 2 nights later, on vacation, stuck at 10 pm due to flat. Call roadside for help-no one will help, they say we dont have insurance-we have to call our own AAA at 3 am. Called beginning at 6am to get different car or find someone to help-no one. We borrow a ***** walked 3 blocks to fix tire to find out all ... read more

Goran R 

on BBB

2 years ago

Over 35 calls within 16 hours, left me stranded in middle of nowhere lied about getting a tow truck lift to get me to my hotel. Give them opportunity to next day after sleeping in the car which by the way is that EV and he got locked because there's no power they charged me $12.99 for that to open it for me remotely. So the next day they said they're sending a lift again 2 hours left I followed up they said he's been canceled that I canceled it which makes sense that I made over 35 calls. Every time I spoke with different ag... read more

Angela C 

on BBB

2 years ago

If I could give Hertz and THRIFTY ZERO STARS I would. The dishonesty, lack of knowledge, and the lack of response from your team which lead to 2 girls being stranded without any ride to the airport, any way to return the rental vehicle, and stranded on the side of the highway- ultimately putting my life in danger. I reserved a Fuel Economy car from Thrifty (owned by Hertz), upon getting to my reservation there were no fuel cars left and only Electric Vehicles. The woman at the front desk informed me the battery took 32 min t... read more

Barbara G 

on BBB

2 years ago

Thinking of renting a car? Walk quickly past Hertz and go to Enterprise. I reserved a car and when I got there, I was told they didn’t have one. I waited and they put my in an suv which I didn’t really want. Drove five feet and found a completely flat tire. They found another suv so I took that. Supposed to have Sirius radio…..didn’t! When I returned the car with the same amount of gas as was in it when I left, 3/4 tank. They charged me more than $80 for a quarter tank of gas. There were so many mistakes, goofs, errors, omis... read more

Shawn M 

on BBB

2 years ago

Made a reservation several weeks out. Got a call Friday evening at 5:10pm that I would not have a car for my rental at 8:00am the next morning. Called customer service. They offered a more expensive car and had to travel further. So I went with another agency. I called back about this and they gave me points. Another rental need came up and I was going to use the points, however, there was not enough to use. So I called and they ended up giving me a lot more to cover. Turns out I could not use points on my rental due to rest... read more

Lydia M 

on BBB

2 years ago

Hertz the worst company for rent I rent a van in June 2023 and prepaid and today august 2,2023 they call me and said they dont have the vehicle when the trip is in august 8, 2023 bad customer service the I need wait 7 to 10 day for my money back because they dont have a car for me 

John L 

on BBB

2 years ago

I will never use this company again!!! Charged me a late fee and some crazy tax even though the car was returned on time. Proof of phone calls to company and time stamped receipts. Woman pn phone was incredibly rude and said they can't remove the charge. TOTAL SCAM! DONT TRUST WHAT THE EMPLOYEES TELL YOU! THEY OBVIOUSLY GET COMMISSION WHEN A CAR IS REPORTED TO HAVE BEEN RETURNED LATE WHEN IT ABSOLUTELY WASN'T. They said someone would contact me. No one has, and I bet they never will. Plenty of other, hopefully more honest, c... read more