This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hertz Car Rental
- Transportation Services
- Jackson, WY
About this business
Location details
1225 WY-22, Jackson, WY, 83001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Worst customer service. My flight was canceled less than 24 hours prior to take off, then rebooked to arrive 3 hours later than scheduled. I called the customer service number to modify the time for pick up and change the flight number (all calls are outsourced to a foreign country) and the representative CANCELED MY ENTIRE RESERVATION. I was told I'd receive an email confirmation about the changes. A half an hour later with no communication, I check the reservation which states it was canceled. When I spoke to another repre... read more
Rented a vehicle at Hertz from the Sacramento International airport. I was mistakenly charged a $200 fee for an Interior clean. The car was dropped off clean and I have rented cars in the past from this location without an issue. Although, this time I was charged a $200 fee with will not be refunded. I can say that from now on they have lost my business and I will be choosing another company for my rental car needs. I wouldn't recommended anyone using Hertz as they have terrible customer service.
Nissan Altima was rented for 4 days from June 15th to June 19th in Tampa Airport. Morning of return, realized key was lost for the car. Reached out to customer service to notify Hertz and they explained it would be a $250.00 charge. CS Rep directed us to have car delivered to a different location off site from return address to check out. Car was towed by our insurance company 2 hours late, day of return. Not only did Hertz add in an additional $250.00 on the bill for towing when we used our own insurance. They charged us fo... read more
Horrendous customer service!!!! I give them ZERO STARS- they are not worth even one star! Given a car with zero oil life, bald tires, key fob needed new batteries and very, very difficult to get someone on phone. I lost 4 days of my vacation trying to resolve the issues as well as myself and 3 children put in harms way with a car that should not have been driven out of the rental lot. I was given the run around about who could help me with compensation. When I finally got someone in phone from Customer Service they said the ... read more
Worst customer service they dont even try to help. I got to the location the day to pick up the car I rented supposedly online when I got there they told me that the car was already rented to someone else. The worst experience with this rental company.
Car was just ok and was clean but didn't seem anywhere near new. Customer Service was horrific at this location on essington ave in Philadelphia PA. They two employees spoke to each other and payed me no mind. They even gave my reciept to the person who was with me instead of me. Its not the Hertz I used to rent from.
They do not keep track of their contracts nor provide copies of them upon request. They have violated Arizona code by not providing a receipt upon request. If your rental ends up in an accident kiss your belongings goodbye. You will not be able to retrieve them
They charged me for having the car after I returned it. Booking.com will not help me and Dollar Rental/Hertz just sends me back the the main phone lines. They charged me for 11 days I did not have this car. One of there employees did not check it back in after I returned the car. I will never use Booking.com or Dollar/Rental again. I am in collection now. It affected my credit. This is FRAUD. I sent a claim in to consumer protection in *********** ******* twice. No one ever got back to me.
I will NEVER AGAIN reserve a car from this location. Last week I was moving my son into University of Utah from San Clemente and reserved a Tahoe sized vehicle for $800+ from this Hertz location (1 month early). My reservation carried a significant cost premium for the extra large vehicle, but due to the amount and size of what I needed to transport, this sized vehicle was required. My pick-up time was at 5:00. At 3:00 I called to confirm they were all set with my rental. When I called they informed me that the only vehicle ... read more
Frequently asked questions about Hertz Car Rental
How is Hertz Car Rental rated?
Hertz Car Rental has a 1.3 star rating with 1,830 reviews.
When is Hertz Car Rental open?
Hertz Car Rental is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com