Hertz Car Rental

Jonathan H 

on BBB

2 years ago

Rented a Tesla from Hertz. Supercharger wouldn't charge the car. Other Tesla owners at the Supercharger said it is connecting but it looks like you haven't paid your bills! I told them it is a Hertz rental and the car is on their account and the cost is supposed to pass through. Tried to load the app but cannot because I don't own the car. Called Hertz and completely abused by the customer service/emergency service supervisor who told me that I have to pay to have it towed back to the airport. Instead went to another charger... read more

Judy D 

on BBB

2 years ago

Poor service! They rented us a car that was in a collision and the bumper popped out and was unstable. When we said we didnt want it and requested a new one they said we wont rent to you. 

Gabby S 

on BBB

2 years ago

This Company Hertz should have zero stars..So we have a reservation for a rental, consequently both of our flights were running late, we tried TO CALL THEM to let them know about our pick up time possibly changing no one answered the phone. I had several calls made to them they were not answering, family members trying to reach out to them as well no luck. Why a business has a phone number for customer service and not ever answer the phones makes no sense. Phone ring and ring waiting for customer service no one answering BAD... read more

Brad E 

on BBB

2 years ago

They cannot provide zero balance receipts which are needed for reimbursement in the military. I am now out over $1300 because they didnt charge me the full amount and instead charged me $62.33 and split the payments. They are not military friendly and I will not be using them again. 

Lamont P 

on BBB

2 years ago

Booked a car reservation through Priceline for same day booking. Once arrives to the location Hertz denied the rental stating they don't accept same day booking. 

Julie M 

on BBB

2 years ago

The LDW and PERS charges they added onto my 5 day car rental were neither explained nor agreed to and they refused to make it right. The customer service was horrible. Hertz is neither honest nor transparent. Never using nor recommending Hertz again. Julie M. 

Stephanie W 

on BBB

2 years ago

Zero stars. Negative if that was possible. The absolute worst customer service. They have told me multiple times that they have refunded me for a charge that shouldnt have happened. Its been 3 months. Every time I call back, they promise that they are processing the refund again. And every time I call back I have to do the entire process over again because nothing ever goes through. Worst company Ive dealt with in a very very long time. They have spent more money paying their representative to talk to me then just issuing th... read more

Suzette J 

on BBB

2 years ago

Horrible company! They lied and said that my husband could be an additional driver with no extra charge, so I signed the contract for the additional driver. Now they are trying to charge me 135$ for him who never even drove the car. Customer service was no help they said you signed it so there is nothing we can do. Ridiculous. Never will I use their services again! And I will tell everyone my story. 

Vanessa R 

on BBB

2 years ago

If I could give them a zero, I would **** I rent it from Hertz ************ location was given one price for a SUV. When I got there, they gave me an electric .I could give them a zero, I would **** I rent it from Hertz ************ location was given one price for a SUV. When I got there, they gave me an electric car which I knew nothing about. And cannot drive I went back in and asked for SUV told him that I was handicap and could not drive an electric car after waiting for an hour. The young lady there who is very nice. *... read more