Hertz Car Rental

Curt S 

on BBB

a year ago

I rented via Hertz through the AAA website. The AAA site had a purchase ahead of time rate that was favorable so I paid ahead. Upon renting the car, I was asked to purchase a handful of additional options, which I refused. The only thing I agreed to was to pay fuel upfront so I wouldn't have to refill before returning. I also asked to add my wife as a driver, which was free thanks to AAA. I was then asked to insert my credit card for payment and sign for the fuel add-on and to confirm my wife as a driver. What I didn't know ... read more

Alison C 

on BBB

a year ago

Would put zero stars. This business is awful and needs to be shut down! We had a reservation and we got there from the airport to get our car and they said they wouldnt honor our reservation because we were late which was not true. They did not offer to help set another car rental up or help us find a way. Instead they told us we can make another reservation on line but when we get here tomorrow they may not acknowledge the reservation anyway and that we were just screwed because no one in town will have a rental car availab... read more

Tracey W 

on BBB

a year ago

Upon pick-up, I stood as the only person in line, observing three workers discussing a cell phone image. The gentleman of the group looked directly at me and then continued to ignore me. He walked to the back, without acknowledging me. After 5 minutes or so, I walked up to the counter. I asked the person assisting me how come they ignored me standing there. In the rudest tone possible, she responded, "Because you're not in line. The line starts over there", as she pointed to the left. Ignoring the fact that I was standing di... read more

victor a 

on BBB

a year ago

I was given an Electric Vehicle that was not fully charged. The vehicle ran out of power on the freeway after driving it approx 150 miles. The distance on a fully charged vehicle of this type can avg up to 400 miles. I had to get a tow truck since this car was dead. I was told by the SMF mgr on duty the fee for roadside assitance would be waived . The fee was not waived and I called the Executive office to have them contact the mgr who had promised it would be waived,.. They refused to reach out to validate with the mgr, sai... read more

Danielle E 

on BBB

a year ago

I booked online at one location which I had to switch 1week later bc the location was closing why was I allowed to book it then? The was told to cancel my reservation and switch it I would be charged a cancellation fee, then my reservation would be rebook and I would be paying different rates after much back and forth and being told I wasnt allowed to speak to a supervisor because that is hertz policy the reservation was rebooked with no extra charge fast forward to pick up day and I was told my credit card number was put in... read more

Gregory A 

on BBB

a year ago

************:Hertz doesnt even deserve 1 star. We made a reservation for a car in May. We showed up in September and the apathetic worker looked like she hated her job. She told me they only had one car left and it was an electric vehicle, the ***** Bolt (not what we reserved). I asked her what its charge level was and she said 30%, which would only take us 80 miles if we didnt turn the ** on. We needed to get from ************ to Boston but thanks to these incompetent employees that wasnt about to happen.She told us there w... read more

Raynette V 

on BBB

a year ago

The employees are rude they are not helpful at all then I was disrespected from a employee at the service department at the hertz in ************* he had cashiers waiting for six hours or more then was treating me as if he was going to do something to me if I didn't leave his property...I had to wait to police was there to retrieve my issues out the car I rented for two months with doing uber and I was mistreated wrong for the most part of my experience with this company...All staff need to be looked at more and need new sta... read more

Carol H 

on BBB

a year ago

I was denied renting the car after they declined my credit card - Equifax NOT my bank - and then declined my debit card - again NOT my bank - which had sufficient funds of the rental plus the $500 deposit leaving me stranded at the airport with no transportation. I was on a business trip for the ********** ************** and missed a whole morning of meetings scrambling for transportation. I will NEVER rent from Hertz again. 

Alyssa G 

on BBB

a year ago

Made a reservation a week in advance. Upon picking up, no car was available.***** the "manager" at the counter was extremely rude and unprofessional to myself and my wife because we had asked why no one called in advance to disclose there was no vehicle available to pick up. Mind you I'm traveling from MA to ** for a funeral to say the least. I was advised to drive an additional 20 mins to another location to pick up a car.Once I arrived at the other location I waited over 2 hours to receive a car.The car provided was not cl... read more