Hertz Car Rental

Chanel G 

on BBB

a year ago

HERTZ IS A COMPLETE FAILURE FOR A CAR RENTAL SERVICE I rent 15 cars per year, and rarely from Hertz, this time I gave them a try again. I reserved a car at Tthe ************ Airport, but there was no agent at the counter upon arrival. I called customer service and they had the reservation, and stated I'd have to wait 2 hours until the agent checked back into work. I waited 2 hours, he said: "we have no vehicles". I went outside where the Hertz lot was full, and took a picture. the agent said he couldn't help me. In complete ... read more

Jayden P 

on BBB

a year ago

The security guard here gave me his number if I had any questions about a vehicle, I ended up calling him a day later to ask a question about the car, he couldnt answer this question and said hang on a second, I hear in the back ground him asking an employee if he remembers (me and my aunt) but the way he described my aunt was awful especially since I overheard him and what he had said, he said and I quote do you remember that ***** that was yelling and the guy who rented the ***** electric car he has a question and proceede... read more

Patricia R 

on BBB

a year ago

Rented a compact car from ******************, ****** ** from Sept 19th through the 24th. Upon pickup, I was informed only electric cars are available. I told the attendant I had no experience with electric and requested a gas powered vehicle. I was not given any guidance from the attendant about a different vehicle aside from, "sorry, this is all we have." When I asked about charging stations, the attendant responded "they are everywhere, you'll be fine." Our getaway was the ***** Mountains in *************. It was quite cha... read more

Zafar M. 

on BBB

a year ago

You will be ripped off at this location! I was returning a rented car from ***** location (honest people) At ********* location the person in charge started charging me for a full tank while the paperwork clearly was saying I picked it at half tank. Also, he was charging me for an extra 3 hours while the pictures were showing I picked at 2:30. I had to go true hoops to call the ***** location and they explained it for him that everything is clear on the portal, so he apparently accepted it and when I left later checked my ac... read more

James H 

on BBB

a year ago

Never would buy a vehicle from them again they gave a vehicle with a **** dollar warranty and after 2 months of paying on it shut down the one I bought it from and now claim that they are not responsible for the warranty 

Michelle R 

on BBB

a year ago

Charged $400 for smoking, not true. Hertz agreed verbally and it was refuted it w/Bank of America. Now, 3.5 months later, I am sent a bill ******** Washing," $400. BS. Wish I could attach evidence. Now, will probably go on my credit report. IMPOSSIBLE to speak with a person & definitely not an US English native. NEVER again will I rent from Hertz. Avoid Dollar (multiple names). Dishonest too. We need a negative rating. This is corrupt. BS. An Extreme Aggravation for a car that was parked in valet at *************************... read more

JB N 

on BBB

a year ago

Customer service for the ***** ******SD branch is absolutely abysmal! Personnel are rude and absolutely unhelpful. They have zero empathy for a customer dealing with the stress of a car accident! 

Steph W 

on BBB

a year ago

Can I put zero stars? Hertz messed up my reservation time and scheduled my pick-up for when the rental office was closed. So I had to wait until the next day to rent the vehicle. But they pre-charged me. Every singer person I've talked to from Hertz has agreed that I should receive a refund for the day I couldn't use. Every person has promised me that the refund will be process within 7-10 business days. Every time I call back I have to do the process all over again. It's been almost 3 months now, no refund, and still custom... read more

Glenn C 

on BBB

a year ago

I was charged for a roadside assistance service policy which was not requested. I have a policy with AAA that provides that service.