Hertz Car Rental

Meredith L 

on BBB

a year ago

***** charged me almost twice what they should have they took my deposit plus was charging me for extended time rental along the way to they released my deposit to them sefls and at the end they charge me an additional $1084.00 that my deposit was not applied because they had already had it released to them they told be my bank was holding the deposit and had not released it back to me they have the worse customer service I have ever experienced 

Vivian H 

on BBB

a year ago

I would give zero stars if I could. DO NOT TRUST THIS PLACE! They charged me $175 for windshield repair when there wasn't even a scratch on the windshield. I returned the car in perfect condition. When I call, no one answers. 

Matt R 

on BBB

a year ago

First car we rented, maintenance required light went on immediately. We noticed, so they panicked and switched it out. Second car, leaky tire. We had to keep refilling it en route to a new location, where we stopped at a Hertz to get a 3rd car. After promising a refund, they tried to charge us for both cars. 3x they've promised refund, 3x it never came, 4x they pretended to have no idea what I'm talking about when I called. Will never rent from them again. 

David P 

on BBB

a year ago

Hertz Rental is the worst!. They are so inconvenient. Wanted to turn my vehicle in 1 day early at a more convenient location, when you prepay, they will not let you. So they penalize for actually prepaying. The customer service is horrible, when you call for assistance, it sounds like you're in a football stadium, you actually hear all the other reps servicing phone calls, so loud, you cannot hear your rep. *** cannot understand your rep when speaking, because their English is so poor. Extremely unprofessional, I picked up a... read more

Regina C 

on BBB

a year ago

Horrible Service I was in Colorado and Reserved/ Rental Vehicle for my Husband to pick me up in **************.I reserved the vehicle in my Husband's Name and I paid for it with my Credit Card that's the only payment they would accept my Debit Card was not good enough for payment.When my husband went to get the rental vehicle the morning I would be arriving in *********** ** the staff wouldn't let him have the vehicle even though they received payment for the rental.I had to find another ride home from *********** ** because... read more

Annie M 

on BBB

a year ago

Terrible experience. Staff was rude and not helpful. My husband was renting an electric car and I was sitting back waiting for him. I could see the hertz employees facial expressions and could tell she was annoyed/ frustrated with him because there was an issue with paying on the same credit card as he reserved it with, which he had with him, but its an Apple Card and the numbers arent on the card so he had to call customer service and this lady actually snatched his phone out of his hand to try to help He had to make multip... read more

Collin R 

on BBB

a year ago

Employee lied to my face and told me I could pick up my rental at 10AM Saturday, knowing they would be closed. 

Sandra L 

on BBB

a year ago

Hertz loyalty program is a SCAM. I tried to use points an the online program doesnt allow you to do this on line. I spent an hour on the phone to use try to redeem $25K dollars work of points. Their stories kept changing. First I couldn't rent a certain class of car, then I was told they have black out dates and the points will now be 4X higher than what the last agent told me. Then I changed the location and was told I can not use points for that location. I was also told that certain car classes had black out dates...only ... read more

Ms. Christian 

on BBB

a year ago

They dont maintain their vehicles properly. I had 2 cars have tire issues in 3days and they charged me for 5 out of the 3 days the car was in my possession only giving me a $65 credit after overcharging. Spoke with a supervisor who was disingenuous during the conversation about the inconvenience and was still given the same response. No email was received in response to my complaint with pictures and mileage but read over the phone to me. Im furious and want a refund. From the *** wait time to receiving the second rental was... read more