Hertz Car Rental

allison s 

on BBB

a year ago

If I were stranded in the middle of the desert, and a Hertz rental was the only way out, I'd walk. The rental car broke down. Employees will not make any effort to reference, itemize, close, explain, discuss, confirm, or deny any of their line item charges to my rental contract or its inaccurate charges of almost $8,000. Hertz :Consistently disavowed knowledge of pertinent information.Directly contradicted each other.Ignored Hertzs stated official policies.Changed Hertz's official policies to benefit each rental location Ref... read more

Teresa H 

on BBB

a year ago

Our first car came with malfunctioning brakes and an engine that wouldn't go faster than 60mph without shaking apart. It was dirty. The 2nd vehicle was dirtier, but at least it worked. Kind of. Customer service was non-existent. The counter agent at O'Hare talked to me like I was the most worthless pos in the world but then didn't know how to fill out any forms what so ever. He was my counter agent BOTH times at O'hare, so that was fun. He acted like it was my fault the car has major braking issues and engine issues because ... read more

Sade B 

on BBB

a year ago

Trashy a** customer service. A rep was literally arguing with me on several different attempts to speak to a manage. Seems like they train their staff to do this when the manger is suppose to be the person that the call should escalated to. Why do you as a regular rep wanna argue with a consumer that has paid to rent one of you me vehicles. Large corporations company need to invest in an extensive service training call asap. Still have not after a week spoken to a customer service manager that was suppose to reach out over 2... read more

Lisa D 

on BBB

a year ago

They charge my credit card that they do not even accept which is Chime.Notify them the date of the money being taken for my account they told me my money would be in my account full refund amount within 10 business days so I reported this on September 5th so that made my refund should have been in my account September 19th however now they're telling me it's going to take another 7 to 10 days and are taken out at $50 cancellation fee That is **** **** I don't recommend anyone to use this company they are scammers 

Jeff V 

on BBB

a year ago

Worst rental experience. Ever. I was told to bring the vehicle back to my repair shop with only a 1/4 of a tank. My experience has always been returning vehicles with a full tank, but the agent assured me they just needed enough fuel to bring the vehicle back from my repair service shop. Well, that was a big lie, as I was called today after returning the vehicle with a 1/4 tank. Had Hertz not told me that, I would have filled it up. I'm very surprised that a brand like Hertz willingly commits fraud to be able to apply redund... read more

Rafael B 

on BBB

2 years ago

Hertz Harry Reid Airport left me fuming. I pre-booked a Tesla Model Y, but upon arrival, the ordeal began. They made me wait for an excruciating hour. Finally, they handed over a dirty Tesla Model 3 with only 70% battery, despite no mention in the paperwork. Las Vegas' scorching September heat necessitated functioning AC, but the one in the car emitted a vile odor. The tipping point was the unauthorized switch from the Tesla Model Y to the Model 3. This was a blatant false advertising ploy. When I called customer service for... read more

Christina G. 

on BBB

2 years ago

They are useless rude talk crap about customers car accidents replacement car jacks up price so can't get any help with deposit 

Andrew B 

on BBB

2 years ago

Terrible experience. Staff at this location are incomprehensibly bad. Absolutely no customer service. Management does not make themselves available to customers. Had a reservation paid in full and arrived at the counter to be told they did not have a car for me. Counter staff offered no support. They literally sat at the counter in front me and looked the away and ignored my questions. Hertz corporate support is nearly impossible to reach, but when you do get a person on the phone, they tell you to call the local branch. I a... read more

Jason B 

on BBB

2 years ago

I was in the process of renting a car online with Hertz. As I went through the process I was going to use my "Hertz points", approximately 1, 900 of them. I clicked to use my card, and it didnt work so I went back a screen and the process reset, but all ***************************************************************************************** out. I emailed Hertz multiple times about this and still one month later they have not restored the points. As an organization, their business practices appear to be corrupt.