Hertz Car Rental

Jen T 

on BBB

2 years ago

I was forced to take an EV and told it needed to be returned at 80% charge. I subsequently spent an inordinate amount of time figured out where, when, and how to charge the vehicle. It was an incredible inconvenience added to an already difficult trip--I was in town for a family funeral--and the amount spent recharging it cost more than a regular tank of gas, although less than the $50/day I was told it would be to upgrade to a gasoline-powered vehicle. Attempts to contact Hertz during my trip were unsuccessful (the calls wo... read more

Mary C 

on BBB

2 years ago

We are inexperienced travelers in our late 70s. Although we said NO numerous times to additional coverage, we were charged $250 for additional coverage. Shame on us for thinking the agent wouldn't charge us. Shame on us for being trusting and not carefully reviewing the itemized bill. Shame on Hertz for their part in hiring unscrupulous agents. Seniors beware. 

Binh N 

on BBB

2 years ago

I rented a car at Hertz in ******* airport and was charged for LDW that I was not aware of by Hertz. The agent never presented the information or the cost and did not ask whether I wanted this. I discovered the charges after I received the receipt. I attempted to dispute and was told it is valid since I signed the contract. Apparently, Hertz is not obligated to inform its customer of additional charges and will sneak one in to make extra money. Check your contract before signing. 

Maureen R 

on BBB

2 years ago

If I could give them a zero I would. I was hit by a Hertz renter and the driver was found at fault. I have not been able to get Hertz Claims to help or escalate. It's been over ten days and over three calls to their claims department with no help. I need my car repaired and they are doing all they can to delay responding and or assisting. 

Lindsey G 

on BBB

2 years ago

Hertz has a completely unprofessional system that is predatory and unhelpful. It has been over a week since I had a less than 1 day rental - and I just now received a receipt after asking 5 times - 3 times on the phone and twice through email. They charged me for 2 days instead of 1 - as a AAA premier member I am *********** 1 free day which apparently they could not get their system to honor. The seemingly nice manager said they would get back to me after they updated the account and sent me out of the office with nothing p... read more

Elizabeth O 

on BBB

2 years ago

Hertz Rental Car is complete trash. Their customer service is horrible. They overcharge and don't explain their prices thoroughly before someone returns the rental and then hit you with the massive charges which they "claim" that the customer was informed of. The worst part was paying for picking up in one state and dropping off in another which I clearly had used another rental company the week prior and did NOT have to pay that amount of money to them. I will NEVER rent from them again if it's the Last option to get from o... read more

Jeff E 

on BBB

2 years ago

Just got home from LA and rented from Hertz while we were there. It did not go well.Initially it was fine, caught the shuttle quickly and the lady at the counter was friendly and funny. We did sit in the car at the checkout station for 15 minutes while the other lines kept moving. It looked like some trouble was being had with the staffs iPads in our line, but that info wasnt relayed to us. Anyway, it was a small hiccup.Arrived at our hotel, parked, and came back out 90 minutes later and the car wouldnt start. Dead battery -... read more

Bruce B 

on BBB

2 years ago

I made a reservation in March 2023 to rent a minivan in *********** on August 10 2023 for $1249.56. I received an email from Hertz on August 9 (the day before pickup) that the rate is now $2194.23. I've been a loyal **************** and Five-Star Gold member for decades so I was confident **************** would resolve this quickly. I reached out 5 times via email (phone calls were never returned) and here are the key points from each reply. 1. "I understand that you want this concern resolved as soon as possible." 2. "As mu... read more

Mary Ann J 

on BBB

2 years ago

I rented a car at LAX with a ding on the left passenger side. I took a video but when I returned it I was told that a claim would be filed against me even though I showed the video. So much for being in the President’s Circle. There was no manager on-site and I couldn’t even get a printed receipt.