Hertz Car Rental

John S 

on BBB

a year ago

Don't even bother with these criminal, un-******** parasites.I chose this worthless company because they were the only ones working odd hours (Or so I thought).These filthy bottom-feeders don't know what a reservation is - I paid for a medium-sized, normal sedan, and instead got an electric Polestar 2. Besides being an electric, it had large compatibility issues. The fact that this was one of the only models available when I arrived was not a coincidence, as when I tried to learn how to use this automotive transvestite, I go... read more

Tracy E 

on BBB

a year ago

Horrific. My spouse prepaid for a car rental. When we arrived at the location they were closed with a sign on the door that stated they had no cars. Customer service is saying we can't get a refund for 7-10 days even though we need the funds now to rent a car. Terrible customer service. 

Paul C 

on BBB

a year ago

Had to add two day and different drop-off for rental. They tripled the charges! Never use Hertz again. Would do nothing for me. 

Chris J 

on BBB

a year ago

Avoid at all costs. I was rented a vehicle in ******** without the location doing their due diligence. They had rented me a car knowing I did not possess an international permit nor was I aware until after the fact I required one. This could have all been avoided had they mentioned to me I required an international permit. Moments before returning the vehicle, I was flagged down by local police for no reason. However upon further investigation they pinned me with not possessing an international permit. Oddly enough they allo... read more

Michael K 

on BBB

a year ago

Hertz is the worst car rental that I have dealt with. Next to ***** Set up a rental for pickup at the *******************. For Friday the 13th of October. Flew in for my best friends dad's funeral in ********. Drove ******************* and filled up the tank just like they wanted me to do. Brought it back on Sunday morning at 4 in the morning. Dropped off the keys and rental agreement just like they asked. And flew home. Checked my bank account and they had taken out 1149$! For 2 days! I looked at my receipt and I had been c... read more

Chester C 

on BBB

a year ago

I was robbed in Punta Cana by hertz rental. Forced to get liability insurance on their so called premium vehicle. 2020, with 71890 miles on it. Passenger sliding door would not open from the outside and had to put air in the front drivers side tire 2 times. Dents and scratches galore. I was told if I did not get the $300 insurance, I could not rent the vehicle. She could not show me in writing that was a premium vehicle or I had to have that insurance. I was renting with my Amex! Hertz customer service was NO help! It was th... read more

Isabell K 

on BBB

a year ago

I wanted to change the location of the car rental and they can not do that. I offered even an extra payment and she told me that she can not do that. I asked for the supervisor and she said that nobody is available to talk to me. She said they will call me back. Nobody called back. The customer service is terrible. I rented before with ********** and it was never a problem to change the location. They do it even for free. 

DELBERT S 

on BBB

a year ago

They lie, do not use their prepay for your car rental, they won't refund your hard earned money in the event of an early return. I will never rent anything from this so called company! No stars. 

Elaine F 

on BBB

a year ago

First, poor communication. Hard to get to a person to speak to. Secondly, outrageous added on expenses not explained to you. Clearly, it's all about ripping you off to make a profit. Go elsewhere!