Hertz Car Rental

Megan B 

on BBB

a year ago

If there was a 0 star option that would be it. 2023 luxury car broke down. Stranded at location more than an hour waiting for roadside assistance. Spent another hour in traffic to go exchange the vehicle. No phone number to call rental agency directly. 

Tim S 

on BBB

a year ago

Hertz Car Rental's service has become a joke. I am a Presidents level customer. Because of an emergency I had to shorten my trip by one day. They charged me for the day anyway and basically said sorry but that's the way it is. I travel frequently and will be switching to another provider because of the poor customer service. 

Ari B 

on BBB

a year ago

How is this place A+ rating? Anyway...my complaint is due to receiving a reservation amount of $96.28 and then being charged $109.31 upon returning the car. I corresponded back and forth with Hertz Customer Service numerous times and no one would give a particular reason for this charge. One email stated I "agreed" to the charges. I did not. I never signed an agreed charge acceptance. Why would I? This was more than I was offered originally and I have the email proof of a reservation rate of $96.28. After several emails I ju... read more

Muhammad R 

on BBB

a year ago

I recently had a less-than-pleasant experience with Heartz Car Rental following an unfortunate incident on October 21, 2023. The accident, which was determined to be the fault of a Hartz driver, has left me with a Navy Blue Chevy Suburban in need of repair. Despite the clear determination of fault, I've encountered significant challenges in communication and resolution. The rental record and case number have not been effectively addressed, and I find it quite concerning. Regrettably, I have made numerous attempts to reach ou... read more

Lesa G 

on BBB

a year ago

ABSOLUTELY HORRIBLE! If there was a zero to give, that would be the absolute best I could do! From the lack of professionalism to the raising of the manager's voice when asked general questions, to contacting their corporate office and getting absolutely nothing but please take your complaint on line. So here we are! I WOULD HIGHLY RECOMMEND NEVER USING HERTZ! 

John F 

on BBB

a year ago

We were duped!! Pay close attention to what you sign with Hertz!! They'll mislead you.... We booked and paid for our vehicle through Capital One. When we went to pick up the vehicle at the Airport in Orlando, they tried to sell us additional insurance. We had researched our coverage through our credit card and insurance company and had no intention of purchasing. We were very clear with the sales rep behind the counter. He said he had to still show us their options and told us that the 1st option on the left was "the one tha... read more

Ann H 

on BBB

a year ago

Terrible company, my experience caused distress and trauma. Company did nothing to recognize that. 

John G 

on BBB

a year ago

My rental was in ******, ** (at *******************). The car I rental had slight damage to the while (rim) - not the car itself, when I rented it. There was no one there to document any other damage or anything (when renting or returning).They are trying to charge me for this prior damage (which was insignificant in the first place). Seems like they are fabricating "wheel" damage to get extra fees. Never had some a shady practice from a car rental before. 

Pat G 

on BBB

a year ago

They charged me for the day after I returned the car.Car was returned on the due date.I went in and spoke to the representative who said all documentation was correct For dates picked up and returned.Nothing else was needed from me.The following month I was charged for 1 more day rental Good bye Hertz- never again