Hertz Car Rental

MICHELE F 

on BBB

a year ago

HORRIBLE experience - slipped fake charges on my rental car agreement that I never signed for and refused to reimburse me even after several calls and escalations. They are complete frauds - I will NEVER use Hertz again. STAY AWAY!!!!!! And I think they purposely only have an agent or two, making people wait in excessively long lines, hoping people won't look closely at their agreements because they just want to get their car and leave. Such a frustrating experience! 

Allaysha G. 

on BBB

a year ago

If I could leave zero stars I would. I had a rental reserved 10/26/2023 for my birthday 10/27 up until the 28th. I am military along with my husband so we couldn’t stay for long. We got a round trip to Rochester NY to announce my pregnancy and celebrate my birthday. I did everything ahead of time. Hotel was booked and I prepaid for my Hertz rental vehicle online and was charged $97.05. Upon arriving to the counter, the associate told me I couldn’t receive a rental because Hertz doesn’t accept my credit card type so she said ... read more

Rashonda A 

on BBB

a year ago

Renteda car from them on October 26, 2023 from the location at *********************************** Although, I was billed for the vehicle on Thursday November 9, 2023, I returned the car on Friday November 10, 2023 because I bought a car on Thursday November 9, 2023 in which they were supposed credit the $374.00 back to my account because I didnt use the car for another week. I called Hertz customer service department Monday November 13th 3 times because the payment was still pending in my account and asked the agent was my ... read more

Aaron C 

on BBB

a year ago

What an absolutely abysmal company that loves to stick it to the little guy.My co-worker is a single mother on an EXTREMELY fixed income (especially with inflation), who was hit by a Hertz employee driving a Hertz company vehicle 9 days ago in ******, **. The Hertz employee hit her passenger side with her 10yr old daughter and totaled her vehicle. Thank God her and her daughter weren't seriously injured. The Hertz employee/driver left the scene while her and her daughter were being checked out by the ambulance. She has a pol... read more

Josh R 

on BBB

a year ago

I rented a car for 2 days in Europe, which we've done before several times.On our 2nd day the brakes started to make loud, screeching, terrifying noises. We called the ****# while still in the car and were told to return it immediately. We cut our vacation time short and rushed to return the car, and explained our issues to the local outlet who'd rented us the automobile. They apologized and explained of course we'd get a partial refund. 6 weeks later and Hertz will not refund us or take responsibility. In fact, they said we... read more

Sandra K 

on BBB

a year ago

I rented my car 11/3 /23, thought for a few days, which turn into week. When I return it one day after my agreement, it went down from there. They have know one at the Hertz office in ****** Ore over the weekend. I was able to get the key in the key box. The key box was definitely not in good working order. When I call ***************, they said they would charge me $64 dollars. It should have been $32.19, They tried to charge me another $ 60 the next day. Then on Monday, they were calling, out were was there car. I called *... read more

Reg R 

on BBB

a year ago

Worst experience/salesman ever. Do not rent from here/ from the TWO AFRICAN GUYS that work there. I had a reservation 3 days in advance through Uber to rent out the polestar vehicle. Once I arrived there the representative stated the car was there and ready to drive but not listed to drive to Uber (NOT TRUE). He had me wait 2 hours just to linger around and pretend to call around. I call another hertz location but they didnt have the car available at all. So I planned to return to the original hertz location at *************... read more

susan s 

on BBB

a year ago

I rented a vehicle from Hertz last week for 9 days. The woman who was in charge of the rental process was rude and nasty to me the entire time. It seemed as though she didnt want to rent to me because she was extremely prejudice against me as a white person. She is begrudging rented to me the entire time. When I returned the car, she went to check out the odometer and condition of the vehicle. She returned back inside only to announce she smelled smoke in the car from cigarettes. I DONT smoke and no one else was in the car t... read more

Julian M 

on BBB

a year ago

I have been unable to log into my account for a month. I've contacted support multiple times & have not received any resolution.1. They don't provide a reference ticket or email updates. 2. They say "It's been escalated" but don't do anything to resolve 3. They say it will be completed or a response in a certain period and then it never is. All they've done is try to do password resets but that hasn't resolved the problem.