Hertz Car Rental

cem D 

on BBB

a year ago

I recently had a deeply disappointing experience with Hertz *****, and I feel compelled to share my negative experience to alert fellow travelers, especially those from *****************, about a situation that I can only describe as a scam.I rented a Tesla Model 3 from Hertz *****, and upon receiving the vehicle, I was dismayed to discover that it had significant damage. However, the Hertz ************* me that all the damage had been duly recorded. Upon returning the vehicle at the end of my rental period, I was shocked to... read more

Dave B 

on BBB

a year ago

The absolute worst. I returned a rental car to the appropriate place at the agree upon time. One of the employees who was too lazy to do it himself, screamed at me to move the car to a different lane. I was flustered and the car scraped a support beam causing minor scratches. I should have just gotten out of the car and told him to move it.Now they are sticking me with a $1600 repair bill.********** *** ******* 

Adal G 

on BBB

a year ago

I booked with Hertz through a third party, when I arrived they told me the car that were giving me was an electric car, which I didnt booked. I told them I couldnt charge the car so they offered what they had having to pay almost twice of what I had booked for. Thats a TOTAL SCAM The employee was nice but not good customer service. He lost a client! That is a lost in both parties. 

Gary H 

on BBB

a year ago

Complete liars, deceptive, deceiving monsters. They lure you into a cheap car and when you get there the car is not there and they try to get you to spend a ton of money on some other car you didnt want. 

Em M 

on BBB

a year ago

Zero stars. This company cheats customers and lies about charges. I asked for a simple plan. I was told i had the simple plan, told to sign the screen for it. When I got the receipt I saw that she charged me for a premium plan and additional charges. I asked her to change this to the simple plan and she said that those charges would fall off. When I called Hertz 7 times to correct they told me there was nothing they could do because of the screen I signed without information. I will never trust this company again. Rent with ... read more

Debbie L 

on BBB

a year ago

Worst company to deal with, should be no stars for staff or service at ****** airport.Pick any other car rental agency but Hertz!!! 

Danelle A 

on BBB

a year ago

I asked for a prepaid fill up as I have in the past. It was not added to my contract.Id never had an issue doing this in the past.Much to my surprise I was charged$10.56 a gallon for gas.Ive tried in vane to pay what I feel I actually owe and not the gouged price.No one will help. 

Jill W 

on BBB

a year ago

Can I leave negative star??? Our car broke down on us the first day of our trip. I had to spend time taking it to a repair shop and then finding a location to drop it because they could not fix it. There were no cars available so we had to **************** to get a car (who had amazing customer service btw!). Everything I did was documented with a Hertz employee by phone! When I got my credit card statement, they charged me TRIPLE! It took me 4 phone calls to get it reduced to $85 because we used it for a day. I realize it's... read more

Laura D 

on BBB

a year ago

I've been renting cars from Hertz for 10 years. I use to get my cars from ******************** in *******, eventually I started going to the office in Belmont Cragin on Belmont Ave. I have always received great outstanding service from this office. The staff is extremely nice and have always been helpful. I do have two recommendations though: the car needs to be cleaned better as this last rental I found food and the staff needs to be educated on the cars more so if the customer has questions about some of the instruments an... read more