Hertz Car Rental

Mark R 

on BBB

a year ago

Hertz has the worst ******* customer service I have ever had the displeasure of encountering. I have rented 15 times in the past 4 months an average of 4-5 days each rental. I am a "GOLD" member and they still cannot ******my membership. I have called over a dozen times and sent numerous emails using their "Customer Support" page. Good luck on trying to get through on the phone. I should be at Presidents status by now. I check my status... nothing. My loyalty points... nothing. Every time I do get through to someone, they as... read more

LaPortia L 

on BBB

a year ago

Hertz manger that was on duty today 11-13-2023 in *** Airport @ 3:45 pm had a nasty attitude with my daughter. My daughter had just turned in her rental car and left her garage fob in the car. She went back to the desk and they claimed the car wasn't there. My daughter asked for corporate number and they refused to give it to her. She also asked the manager for her name and she said why. The names they gave her was ************************* and *************************, we're not sure if these are their correct names. It's ... read more

bk K 

on BBB

a year ago

I had a rental car from the Memphis Tennessee airport location and drove it an hour to Mississippi. On the way back, the car started to feel a shaky to me, Then, on a very dark rural two lane highway, the car went into limp mode, and I could not drive it past 40 mph -the car started to behave erratically- this occurs in a car when there is a serious problem like brake failure. , Thankfully, I was able to get it to a gas station and immediately called Hertz. First they tried to tell me to just drive the car anyways for an hou... read more

Ben W 

on BBB

a year ago

Horrible customer service by employee ***********************. Was very rude when trying to pick up a because it was a reservation utilizing my rewards points. I rent weekly from other hertz locations and never issues. However, because it was a reservation redeeming my gold membership points he was being rude, unprofessional all because the reservation was booking with membership points. Hertz should be ashamed of themselves for allowing this type of customer service. 

Matt B 

on BBB

a year ago

This is one of the worst companies to rent from I rented a car from them and I was in the hospital when the car glass got damaged. Provided them with a the information of the person who did it and they still turnaround and charge me for the issue and sent it over to a collect agency this was while I was emailing them back and forth so if they want to play games I can show where they staff have stopped communicate with me 

Sheila J 

on BBB

a year ago

The worst experience with a rental car service Ive ever experienced I rented a 16 passenger van to take my family to *********** to my sister funeral after making it there safely the would not go into park or reverse road service towed it the same night they told me to go to neared hertz for replacement about an hour 1/2 away from were I was staying went next day was told no available auto and the van was not there which it was they stated there phone lines were Down and couldnt call before coming for 4 days stranded with my... read more

Tracey L 

on BBB

a year ago

I've used Hertz for decades for personal and business use. This latest rental experience has sealed their fate. I will never use them again. 1. I prepaid and requested prepaid fuel. At the counter they had no idea that I was going to prepay the fuel. I then prepaid. When I returned the car, they tried to charge me for the fuel. 2. I didn't receive any reward points for my rental. The phone number to call about rewards did not allow me to speak to a person. I sent an email requesting a response. A month later I got a response... read more

Richard B 

on BBB

a year ago

Been a PresidentCircle Hertz renter for over ten years, and it not a single day more. The points system is a racket, and I have yet to be able to meet all the criteria to fit a single day into any of my previous rentals because of all the stipulations.Pathetic!! 

Zelda C 

on BBB

a year ago

I would give one star, but I figured this was better. I rented a car from Uber/Hertz. I went to any my weekly rate 362.60. I was told that I owed 723 I asked why was told my last payment didn't go through. I went to my bank and got the reference number called billing and got it straightened out, so I thought. When I called customer service again, I was told I owed 723. Called the branch that I rented from and got the run around. When I dropped off the car on Tuesday, I provided all the information needed to fix the account e... read more