Hertz Car Rental

Adrienn S. 

on BBB

2 years ago

I drove for Uber renting a car through Hertz. For a while now I've been having issues with this company and one of Hertz stores in particular located in *********. Back in June I returned the vehicle and Hertz is still charging me and falsely accusing me of having the vehicle and I don't. I WILL NEVER work for Uber again or rent from Hertz again. I had to change my phone number because Hertz wouldn't stop calling and harassing me. I have made several attempts calling this company no help at all. I wish more Uber Drivers will... read more

Merrit B 

on BBB

2 years ago

I reserved a car to drive to Los Angeles for important cancer surgeon dr appointment. According to confirmation e mail all was set and ready and paid. Get to Hertz, the car I wanted was not there so have a different car. Then said needed my credit card for deposit. Not enough on card to cover all. Handed them a second card and was told they could not use two cards. Gave them my debit card “we don’t take debit”. Offered to pay in cash. They said “ no we don’t take cash” did not get the car, missed the appointment and pissed. ... read more

Sayed J 

on BBB

2 years ago

Their driver hit me and run away i got hurt and my car is damaged huertz gave me a claim number its been 40 plus days no adjuster called orfixed my car no one answers no one replied. Very non professional and bad service. 

Shuja M 

on BBB

2 years ago

I rented a Tesla Model 3 for one day. I got the car at 60% when it should have been 80%. I charged it to 80% and saw there was chargers to my destination of *********. I headed for ********* to pick up an 8 week old puppy. I got there and was at 19% but none of the chargers there were working. I now have an 8 week old puppy with 19% battery and the app in the car now showed Superior ** as the closest charging station. So I head there and when I arrived, I have 4% battery. The charging stations all were non working. I called ... read more

Calvin B 

on BBB

2 years ago

Hertz charged my credit card for $247 for a rental car that is I didn't rent, in fact I canceled my reservation 26 hours in advance. according to hertz policy if you cancel less than 24hrs then they charge a $100 penalty. I was charged $247 for a car that I didn't rent. 

John D 

on BBB

2 years ago

Hertz it does!! I have rented 6 times from Hertz in ***************** and 2 times in Dallas Fort Worth, ** airports since April 2023. I am a gold plus member. Each of the times that I have arrived I have had to wait 45 minutes to an hour before getting a car, even with a reservation. I have even called them to update when arrival times and flight numbers have changed. No stars would be appropriate. 

Luke X 

on BBB

2 years ago

the prices are not honest. I booked a rental for $143 and after turning down all the coverages, it still ended up costing $290. That's also after the fact that they charged me for an upgrade I didn't ask for! It was $82. They also changed my drop off time without notifying me. The customer service rep said its because I picked up my car an hour late from the airport. I have no control over the airport lines. There are several people in line and they only move as fast as the Hertz representatives do. This was ridiculous scam ... read more

Barbara I 

on BBB

2 years ago

We will NEVER rent from Hertz again. We rented a electric car ( Chevey Bolt) from the Hertz in Charlotte NC, after we were told they did not have any gas cars available. We asked where do we get the car charged and were told "Google is your friend", We drove to Aiken SC and had about 70 miles left on the charge. The next day we went to 3 different charging stations, None of which, would charge a Chevy Bolt, The car did not have a charger for the 120 volt in home. Called Hertz and they told us the closest charging station was... read more

Marilyn S 

on BBB

2 years ago

First off the employees where I rented the car from were amazing and tried to help!!!I was given an electric car ***** Bolt EV. I asked for a fuel car they didn't have any. I was around the *************************** area. Look up on line for charging stations. App tells you there are stations at Target and ******* but there is not, ****** had two but we're off line. Finally found one takes over an hour to charge to 85%. I went 200 miles in almost two weeks just to find charging stations. Don't plan on going anywhere in you... read more