Hertz Car Rental

Carlos A 

on BBB

2 years ago

Avoid at all cost! There are so many things wrong with Hertz. Rude staff, unhelpful customer service, and it seems like they purposely make it difficult to reach someone to speak with. This was my first time trying to use Hertz and apparently I made the unspeakable mistake of making my reservation using a debt card. The lady at the location said I needed a credit card, which I didn’t have with me and when I asked why I was able to use a debt card to make the reservation, she said she wasn’t sure and told me to speak to custo... read more

Reginald N 

on BBB

2 years ago

We flew into ****************************************** on Friday, June 23, 2023, for a wedding. We reserved and paid for a Tesla a week before arrival. We arrived a the car rental terminal around 8:30 am. The customer service agent was extremely nice and honest. She stated the company did not have the Tesla car available for rental. We were told to wait on the side for a car. The manager was assisting in getting cars for other customers. As we stood in line for almost two hours, several families received a Tesla rental. The... read more

Robyn B 

on BBB

2 years ago

I was charged 387 dollar a day when my initial rental location pick up had to be changed due to a flight cancellation. We were taken advantage of with this incredibly high rate because we were put in a position of requiring a rental car change on short notice because of the flight cancellation. Upon checking the website after this quick decision, the rate was 79usd a day! We demanded an explanation and we have been told they stand by the location but the booking was done online and changed by phone ?! The first rental had a ... read more

Wilson C 

on BBB

2 years ago

Ive got scammed into accepting additional insurance after not requesting it. 

Suman C 

on BBB

2 years ago

The worst car rental company. We rented a car from hertz from Hamilton township NJ location. After a hour we observed that the back indicator signal light does not work, a very dangerous situation when you are changing lanes. After a day the car key stopped working. We called hertz about the situation and they told us to change the battery on the key and they will reimburse us the money. The car was returned on time. Afterwords we found out that the hertz charged us for an extra day. When we returned the car the clerk did no... read more

Karl-Christian S 

on BBB

2 years ago

I get quoted for one amount and then they charge me double. If you want to get ripped off and screwed over and talk to outsourced support, this is the car rental company for you! 

Ryan K 

on BBB

2 years ago

Absolutely stupid you need a credit card I dont have one dont have a need for one. I wanted to pay in full and got told no. 

John C 

on BBB

2 years ago

One of the worst companies ever dealt with in my entire life 50+ years !! Overcharging, double billing with no one able or willing to fix their wrongs. Absolutely disgusting company !!! Please do not rent with these people they're a nightmare ?? 

Stephanie D 

on BBB

2 years ago

DO NOT Rent from these people! Their slogan should be Hertz Hurts! I’ve been on the phone with them during my vacation to try to rectify the lemon they rented us. I’ve listened to their on hold music for hours which is Lets go Baby baby and have come up with many slogans. The new song should be “Let’s go…ruin your vacation” “Let’s go…keep you on the phone for hours with no resolution” “Let’s go…provide you with a lemon.” “Let’s go…tell you the only people that can assist you don’t answer the phone” “Let’s go… give you the ma... read more