Hertz Car Rental

Normande B 

on BBB

2 years ago

Hertz needs to hire employees at the Buffalo airport. The wait time is extremely long. 2-3 hours to get a rental. Employees are stressed, understaffed but they are trying their best. This is not a way to conduct business. 

Annie L 

on BBB

2 years ago

DO NOT RENT FROM HERTZ. I tried to return my rental at the Providence airport around 2pm. There was no one in the return lot to assist me. I wanted to swap the charges to a new credit card and get at least an estimated receipt so I headed to the desk. There was one person working and a line for 8 people that didn't move the entire time I waited - about 30 min. At one point, the guy working left for like 10 min. When I realized I couldn't wait any longer, I went inside the airport and found another desk. Again, only one perso... read more

Laurie K 

on BBB

2 years ago

I scheduled a rental a week prior to my trip. I rented a Tesla which is a mid size vehicle. When I went to pick up my rental they did not have the Tesla available or any car at that matter of fact. I waited around for about an hour for a car and received a Venue. Which is a cracker jack **** Not to mention the car smelled of marijuana when I entered and once I got it to my house I noticed the plates were expired as of 1/1/2023. So, not only did it smell it had expired plates. If I would have been pulled over I would have bee... read more

Leah V 

on BBB

2 years ago

I was estimated to pay $252.26 and you ended up charging me over $600. The sales rep forced me to get supplemental insurance after I told him no several times. He said it was required and put it on the bill even though I denied it. I know it isnt required and this is sleezy business and ILLEGAL. We were also not asked if we wanted a toll tag, then were charged $77 for this after we were to already over billed. I need help to get my money returned and the situation rectified. We were estimated $252.26, why did you bill us wel... read more

Martin L 

on BBB

2 years ago

My wife had called the Albany Hertz agency to reserve a gasoline powered car for our drive to Philadelphia. When she went to pick up the car, she was told that only 2 cars were available: a KIA electric vehicle (EV) and a pickup truck. The pickup truck would have exposed our luggage to rain, so she accepted the EV. The Hertz manager gave her very brief and somewhat useless instructions. Using the EV turned out to be a nightmare. Specifically the 3 books in the glove compartment had confusing and unclear information about how... read more

Michael S 

on BBB

2 years ago

Rented a car a the Airport Frankfurt Germany from Hertz. Like many other people, including many US Servicemen and women, they love to add fake damages to the return process, forcing you to engage with credit card companies and insurance companies to cover items. While I may not have to pay for it, depending on the review, this is fraudulent and targets US citizens who are leaving the country at the airport who have no legal recourse to resolve it. Since this is a US company, and I live here, I blame the US company for not re... read more

Radhika G 

on BBB

2 years ago

Absolutely unacceptable. We rented a brand new Tesla for Nashville Airport drove to Knoxville and then charged night prior at super charger to drive back to Nashville. Wake up next morning to see the charge dropped to 50%, called customer service, was told to go to Knoxville airport to swap, drive in the opposite direction to be told that they don't take electrical cars. Have been on the phone to be told repeatedly that if we want it towed to get another car we will have to pay for towing or keep charging on the way to make ... read more

Jen M 

on BBB

2 years ago

I would leave zero stars if that were a choice. Horrible experience from Hertz in Savannah, Georgia Airport. Flight was delayed and I and others in my party tried all day between flights to call the counter in Savannah to let them know we would be late. No one answered and could not leave messages. Tried calling 800 number, could not get anyone on the phone. After having reserved our cars months in advance, we arrived an hour late. The supervisor, who looked to be about 20, was rude. She told us we should've called. We attem... read more

DAVID Y 

on BBB

2 years ago

This location took our reservation and charged us for the car on Sunday. However failed to inform us they were closed when I called the Hertz at the Airport the representative was extremely disrespectful and rude on the phone. Only thing they told me was to call the 1800 # for assistance and that location wasn't her problem. If the office was going to be closed they need to update thier website and have more classes on customer service support. I do NOT recommend.