Hendrick Acura

Kenneth C 

on BBB

4 years ago

Fraudulent and very rudedidn't let me talk, was too worried about making a deal that they couldnt deliver! The sales ******************* ran my credit on vehicles that I never approved, we all know this is not ok on any level! I never authorized you to run my credit for any other vehicle than I was inquiring about! Bait and switch method! Wasted a lot of time and they offer a test drive special in which I test drove a vehicle and never received any offer! Had children present as ****** tried to talk down to me. Told me it wo... read more

Tyler 

on BBB

4 years ago

My memorable experience with Hendrick Luxury Collision Center (HLCC) started on May 26th, 2021, after an accident, resulting in the need of repair to the front left of my 2020 Tesla Model 3. Upon delivery, my vehicle sat patiently in the parking lot while insurance worked its magic. Through phenomenal miscommunication between the Hendrick Team and State Farm, my initial estimate and supplement estimate were finally received, and parts were ordered on June 12th. My communication thus far with Abby and Justin was steady, and I... read more

Lashonda C 

on BBB

4 years ago

My car was totaled and Acura financial told me to reach out to my branch for a refund for my warranty because I only accumulated 50,000 miles and warranty covers 100,000 miles. When I called dealership I was given the runaround for 4 days and today manager called to tell me because I didn’t pay for warranty straight up and paid for it within 72 months that I’m not owed anything. My insurance paid my balance off before the 72 months so I know that they owe me money. I will never purchase a car from that prejudice dealership a... read more

Katie W 

on BBB

4 years ago

I purchased a 2009 Honda CRV on 04/06/2021. The car was listed for sale, appointment to view was made and upon arrival, the car was locked, filled with personal items and obviously not ready to be test driven. The Finance officer was rude, pushy and deceitful. He was agitated that I did not feel comfortable purchasing the car before even sitting in it. I left. Having a less than pleasant experience, I did decide to purchase the vehicle and took possession on 04/09/2021. On 06/10/2021 I received a letter from the DMV stating... read more

Pashion W 

on BBB

4 years ago

When I purchased my vehicle, I was told my step bars would be in the next week. It has been a month and nobody knows where they are or the tracking of them. It is so unfair because my salesman Guisseppe Pagano knew I had small kids and that the family vehicle I bought (Suburban) would transport them. I can not get a clear answer besides wait. How long should I have to wait? If I would have known the wait would be over a week, the vehicle would have never been purchased and he knew that and clearly lied about the step bars. S... read more

Kasia C 

on BBB

4 years ago

WARNING ! They bring shame to ACURA brand! Excessive prep dealer's fee added to the price of the car ( in my case1295.00). Internet price is a scam ! This is only to get you to their door. Then they add ridicules high dealer hidden fee for vacuum and washing your car. Fee what is already included in the price of the car and which is reimbursed by manufacturer to the dealer. You don't have to pay it again. They will manipulate you so you will never see this fee, or you will never ask them what it is. The worst car purchase ex... read more

Robert E 

on BBB

4 years ago

Took my Crosstrek to Hendrick at Southpoint to have the Starlink and GPS updated. Made the appointment online and entered these two items as needing to be done. The service rep asked me what I needed done at the time of drop off. I told her Starlink and GPS updates. She said ok and I left the vehicle. She also told me I would get a complimentary car wash and the interior vacuumed. When I reviewed the bill at pickup it didn't reflect the GPS update. When I asked I was told that they couldn't perform this work. I was given an ... read more

LI W 

on BBB

4 years ago

It is never too late to file a complaint with the State Attorney General at www.consumer.georgia.gov. When a car dealer gets a certain number of complaints, the dealer will be fined by the State of Georgia, and its franchise license may be revoked. So, don't let the owner of the Gwinnett Place Honda tell you that, " He is the boss. Nothing you can do." I recently discovered the dishonest business conduct in the Gwinnett Place Honda located in Duluth, GA. For those who bought service maintenance plans from the Gwinnett Place ... read more

Greg P 

on BBB

4 years ago

Dealership applied a traditional 'bait and switch' tactic on pricing. This is one of several challenges I had. Multiple promises made by dealer's representatives went unfulfilled. Unfortunately, due to their tactics, I felt forced to complete a new purchase v walking away. They told me internet pricing and we could arrange to complete paperwork via maverick (long distance approval methodology) and at the last minute said we could not do it, had to be done in person at the dealership. Living 4.5 hours away, pricing was reveri... read more