Hartford Courant

Fran D. 

on BBB

2 years ago

I couldn’t be more discouraged by the poor customer service with The Hartford Courant. We paid for the entire year in January of 2023. This was to receive the paper on Thursdays and on Sundays. We have not received the paper at all. I have called customer service every single week on Thursday and Sunday complaining about not receiving it. I get the same ridiculous response about how sorry they are that we haven’t received it. They promise to have someone call me back within 24- 48 hours to respond to my complaint. It NEVER h... read more

Dave W 

on BBB

2 years ago

Terrible delivery service. Pleasant customer service but completely ineffective. Scripted answers. 

Douglas C. 

on BBB

2 years ago

I placed an online complaint about not getting my paper delivered early in the week. When I failed to get a delivery for two (2) more days, I called to cancel my subscription. The CSR was apologetic and offered me a discount if I would give the Courant a chance to rectify the situation. I agreed but indicated they’d hear from me again if there was a problem. Well, today I did not get a newspaper delivered so I phoned (what is obviously an ******call center) to cancel. I was disconnected twice before fully explaining my issue... read more

Jan G 

on BBB

2 years ago

I have been having delivery issues for 3 years. The weekday paper is often delivered after 8:30 am which means I am already at work and won't be able to read it until I return. Customer service is constantly re-directing me to the online version which is not appealing to me. In addition, when I miss a paper and report it I discovered that the credit is your expiration date being extended by one day. That is basically no credit and if it is the Sunday paper that isn't delivered I am not receiving the full credit. The courant ... read more

Natalie M 

on BBB

2 years ago

I would give 0 stars if possible. The Hartford Courant is not the business it once was. My mother pays 13 weeks in advance for her paper. Most weeks the paper does not make it to our house at least 1-2 days. However, we are currently going on day 10. We call customer service every single day. They say the same things every single day. My mother has dementia and probably calls them multiple times each day. It doesn’t matter. We still don’t get a paper. Not getting her paper messes up her entire routine, something she desperat... read more

Mary Ellen D. 

on BBB

2 years ago

In the last year I have called the Courant 25 times because I didn't receive my paper. I get the same response every time, it is like talking to a machine, they have no answers and they can't resolve the problem. They keep telling me they will send an urgent message about my problem! If they told me they don't have a delivery person I can understand that, just tell me what is going on! Poor Customer Service! 

Frank K. 

on BBB

2 years ago

Have been reading the Courant since 1961. Have subscribed since 1967. The deliveries since John (our delivery person for many years) found he could no longer deliver because of personal issues has been below POOR !!!!!!! I have been calling on a daily basis for such a long time that when I ask SIRI, at 8:02 am, she automaticity says YEAH I KNOW CALL HARFORD COURANT. I am sick and tired with the apologies do something about it or THIS HAS BEEN MY FINAL SUBSCRIPTION. I have called 13 times since the beginning of October. Today... read more

Vivian F 

on BBB

2 years ago

Deliveries are sporadic. Sometimes we get the Wall Street Journal instead of the Courant. Multiple calls have been made, with the same, lame canned response from 1st line customer service. Each time they promise that someone from distribution will call back. They NEVER have. At the price charged (over $1,000 per year) service needs to be better. For the most part, the paper is thin, and most of the news is outdated before it arrives. The Courant needs to do better if it hopes to survive. We are seriously considering non-rene... read more

stefanie r 

on BBB

2 years ago

HARTFORD COURANT keeps charging my account for subscriptions on september 20 and october 5, 2022. i called about the one on september 20, 2022, customer service told me they have no record of it. On october 5, 2022, i received notice from my bank another charge from hartford courant. hartford courant has poor speaking customer service. how can they charge my account and don't have it on file.