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Hartford Courant
- Advertising / Media / Agency
- Hartford, CT
About this business
Location details
285 Broad St, Hartford, CT, 06115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 2:00 p.m. | |
| Wed | 8:30 a.m. to 2:00 p.m. | |
| Thu | 8:30 a.m. to 2:00 p.m. | |
| Fri | 8:30 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For the past 3 years, the Hartford Courant has changed the terms mid-year. I pre-paid for 12 months, but then after 9 months I get a notice that I need to pay again. I have gotten various excuses: special editions (even though I opt out), price increases, etc. I no longer put my VISA on record because they would charge me without my consent. This part year I got the terms via email (never call the Htfd Courant because then you have nothing in writing), but I still got a new bill after 9 months. October 15, 2025 Our sincere a... read more
I’m writing to report what appears to be fraudulent billing from the Hartford current. Also, there is no Customer service in Hartford at all. It goes directly to the Philippines and they refer to the Hartford Courant as they/them which appears as if they take no ownership and separate themselves from the billing and sales! The Hartford Courant tried to bill me $582.99 for eight weeks of printed iand digital services. - $10/day!!! I’ve talked to five or six different friends who are HC subscribers - all of whom pay different ... read more
I’m writing to report what appears to be fraudulent billing from the Hartford current. Also, there is no Customer service in Hartford at all. It goes directly to the Philippines and they refer to the Hartford Courant as they/them which appears as if they take no ownership and separate themselves from the billing and sales! The Hartford Courant tried to bill me $582.99 for eight weeks of printed iand digital services. - $10/day!!! I’ve talked to five or six different friends who are HC subscribers - all of whom pay different ... read more
We’ve gotten this paper for over fifty years -50!I called ahead of time and the. right before vacation to ask if delivery person would leave paper on front step instead of end of driveway as I’d be out of town and my mom is 86!Was told absolutely no problem.First day -nope.Second called again saying I’m out of town please please help me and speak with driver etc.-nothing..There is no communication or care what so ever for their customers .i even took the time to write to the Editor just to see if someone could help.Honestly ... read more
We’ve gotten this paper for over fifty years -50!I called ahead of time and the. right before vacation to ask if delivery person would leave paper on front step instead of end of driveway as I’d be out of town and my mom is 86!Was told absolutely no problem.First day -nope.Second called again saying I’m out of town please please help me and speak with driver etc.-nothing..There is no communication or care what so ever for their customers .i even took the time to write to the Editor just to see if someone could help.Honestly ... read more
Business response:
******** I am very sorry that the delivery person is not following the directions while you are away. What is the address of delivery so that I can reach out directly to the Distributor to fix this problem. Thanks. Kevin L*********** Circulation Sales & Marketing Manager
Changed my address to a location 1 mile from my house. 6 days later and no papers. Two calls to report the problem, Told they would report it to "Distribution". There is absolutely no one in the entire world one can talk to other than the clerk in the call center. No wonder the Courant has a reputation in the cellar for customer service. Been a print customer for 40 years and will probably cancel next week if not resolved
The delivery is always a problem. They leave the paper on the side of the road many times. They sent a promo for 26 weeks at $1.99 and then applied it for 13 weeks at $3.99. There is no accountability as the customer service is out of the country. My father still wants to get the paper and after cancelling due to too many issues decided to try again with the promotion. This is false advertising and taking advantage of seniors.
Business response:
Our sincere apologies regarding any inconvenience or frustration with your father's Hartford Courant subscription. The information you provided within this BBB review and your feedback is being carefully reviewed and we'll take appropriate action as necessary. Please be advised that during your Customer Service contact it was discussed that the promotion you referenced was for a different subscription associated with Wednesday and Sunday print delivery service. Customer Service will be contacting you directly to discuss and ... read more
Horrible customer service! Problem began when I switched from auto pay to pay be check. Courant cashed the check, and also autobilled. Refund was issued for the overpayment. However, Delivery was ridiculous. My subscription was for a twelve week period. On the first day of the cycle, paper was not delivered. Promised same day delivery did not occur. Over the next three weeks, despite repeated phone calls, only one paper of the expected seven issues was delivered on the publication date, two were delivered next day, 4 never r... read more
Business response:
Our sincere apologies regarding any inconvenience or frustration associated with your former Thursday & Sunday Hartford Courant print with 7 day digital subscription. The information you provided within this BBB review and your feedback is acknowledged and being reviewed. After reviewing your cancelled account effective April 27,2025 a refund check is being processed of which should be received within the next 21-30 business days associated with standard processing times. If you should you have any further concerns or would ... read more
The date of the newspaper is March 20 2025. I love the Hartford Courant I have been reading it for decades and reliable upon it everyday for world news and some local news. As of today this newspaper has completely been turned upside down on its head. Everything on the front page is about Connecticut only. And then the next six pages are about Connecticut only. Then you get an opinion page with maybe two articles on it and after that one article about the world news. Only one article about the world news!! This newspaper was... read more
Frequently asked questions about Hartford Courant
How is Hartford Courant rated?
Hartford Courant has a 1.9 star rating with 132 reviews.
When is Hartford Courant open?
Hartford Courant is closed now. It will open tomorrow at 8:30 a.m.
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