Hartford Courant

Candace C 

on BBB

a month ago

The date of the newspaper is March 20 2025. I love the Hartford Courant I have been reading it for decades and reliable upon it everyday for world news and some local news. As of today this newspaper has completely been turned upside down on its head. Everything on the front page is about Connecticut only. And then the next six pages are about Connecticut only. Then you get an opinion page with maybe two articles on it and after that one article about the world news. Only one article about the world news!! This newspaper was... read more

Chadler D 

on BBB

a month ago

The Hartford Courant has delivered me 1 paper out of a 6 month subscription and it was the one with the Black Friday advertisements around Thanksgiving. This is a complete scam. I have reported all missed deliveries via the worthless automated system and representatives in call centers in India. Filed a claim with BBB. Multiple emails and still no paper delivered. 

Cheryl R 

on BBB

4 months ago

Absolutely the worst customer service. We were moving out of state and paid up to the date we were leaving and cancelled out service going forward. Hartford Courant continued to bill us and multiple phone calls led to no resolution as one staff had no idea what another staff did and we just got a run a round. Once we finally did get resolution from someone that in fact our subscription was cancelled and we had zero balance, we still got further bills and were turned over to a collection agency. We ultimately got email confir... read more

George V 

on BBB

4 months ago

My subscription is supposedly for a 3 month period and renews at the end of the quarter. However they have been charging for the next 3 month period 3 to 4 weeks before the end of the quarter. When I call to inquire their person can only read what their computer screen says and can’t provide any resolution to the issue. I am prepared to cancel my subscription the next time this happens. 

Anna D 

on BBB

7 months ago

Bait and switch Every time I sign up with the Hartford Courant they tell me one thing and then do another. Case in point in February 9th of this year I received a bill for $129.99 and I called them and contested the bill and Jormar stated it included a supply chain cost, but they would credit it and my total cost would be $117.00 thru 9.13.24. Then, I receive a new statement on 7.4.24 saying I was paid thru 8.5.24 (this date is over 30 days earlier then the original paid thru date of 9.13.24). Then, I receive another stateme... read more

Anna M 

on BBB

7 months ago

All was fine with delivery. However, when I didn't want the subscription, that's where the problem is. My subscription was coming up for renew on September 6, 2024. On August 30th, I called to cancel; giving 1 week notice. After the gentleman tried offering a number of discounts, I finally got a confirmation number and told it was cancelled. However, today, September 5, 2024 they deducted a yearly subscription. I called and was informed it's due to be cancelled tomorrow. I said then why was the money taken out of my account?... read more

Helen L 

on BBB

7 months ago

I signed up for access to read an online article, and now I see charges of $19.96 on 7/19/24 and for $34.00 on 8/16/24. I was not aware I had an ongoing subscription, have not been using the online content, and I did not receive any notice that this renewal and escalation of charges would occur. I think these are very deceptive practices and feel my $53.96 should be refunded. 

Paige R 

on BBB

a year ago

The scamming that occurs at the Hartford Courant should be more public. I can't imagine someone not technically savvy/someone who doesn't pay attention to their card statements trying to deal with this. Deserves zero stars. I started my subscription after a 1$ for 6 months deal in August (just so I could read an article that I was in!!!)... shockingly I did remember to go online and cancel it in February. Except that didn't matter and I was still charged $19.96 for February, March, AND April. I didn't catch the charges until... read more

Scott B 

on BBB

a year ago

I have called and also electronically tried to get my 'paid' subscription delivered as promised . This issue has been going on months Now I see in the BBB, this issue is rampant. When I email, no one answers, when I call they say they will have someone get back to me....nothing. I see other customers get the newspaper including convenience stores etc.??? As stated earlier why has not the attorney general get involved. I say "0" starts is the proper rating. ??