Hartford Courant

Anna D 

on BBB

11 months ago

Bait and switch Every time I sign up with the Hartford Courant they tell me one thing and then do another. Case in point in February 9th of this year I received a bill for $129.99 and I called them and contested the bill and Jormar stated it included a supply chain cost, but they would credit it and my total cost would be $117.00 thru 9.13.24. Then, I receive a new statement on 7.4.24 saying I was paid thru 8.5.24 (this date is over 30 days earlier then the original paid thru date of 9.13.24). Then, I receive another stateme... read more

Anna M 

on BBB

11 months ago

All was fine with delivery. However, when I didn't want the subscription, that's where the problem is. My subscription was coming up for renew on September 6, 2024. On August 30th, I called to cancel; giving 1 week notice. After the gentleman tried offering a number of discounts, I finally got a confirmation number and told it was cancelled. However, today, September 5, 2024 they deducted a yearly subscription. I called and was informed it's due to be cancelled tomorrow. I said then why was the money taken out of my account?... read more

Helen L 

on BBB

11 months ago

I signed up for access to read an online article, and now I see charges of $19.96 on 7/19/24 and for $34.00 on 8/16/24. I was not aware I had an ongoing subscription, have not been using the online content, and I did not receive any notice that this renewal and escalation of charges would occur. I think these are very deceptive practices and feel my $53.96 should be refunded. 

Paige R 

on BBB

a year ago

The scamming that occurs at the Hartford Courant should be more public. I can't imagine someone not technically savvy/someone who doesn't pay attention to their card statements trying to deal with this. Deserves zero stars. I started my subscription after a 1$ for 6 months deal in August (just so I could read an article that I was in!!!)... shockingly I did remember to go online and cancel it in February. Except that didn't matter and I was still charged $19.96 for February, March, AND April. I didn't catch the charges until... read more

Scott B 

on BBB

a year ago

I have called and also electronically tried to get my 'paid' subscription delivered as promised . This issue has been going on months Now I see in the BBB, this issue is rampant. When I email, no one answers, when I call they say they will have someone get back to me....nothing. I see other customers get the newspaper including convenience stores etc.??? As stated earlier why has not the attorney general get involved. I say "0" starts is the proper rating. ?? 

Lee l 

on BBB

a year ago

I have been a long time customer for the Hartford Courant (since 1997). I have always paid for a 7 day a week delivery of the Courant. Since early March 2024 I have only received 50% of the paid for editions. Every day I have reported the non delivery problem. I have talked to real people and also the Courant robot . They say that they are crediting my account but I never get a statement so I don't know if they credit me or not, In any case, I want the paper to be delivered daily as per our agreement. The Courant is not livi... read more

Lynda C 

on BBB

a year ago

The Courant is consistently unable to deliver the newspaper. My account is for a 4 day delivery. It is rare to receive every day. Missed papers are constant. Now I can't even have the Courant credit my account because they have changed their website. There is a virtual chat which sends you to talk with an actual living person for $5. No way will I pay to report a missed delivery. Horrible service - rather NO SERVICE. Completely unacceptable with no recourse. 

Wendy T 

on BBB

a year ago

If only there was a zero star rating! The Hartford Courant is riddled with issues from delivery, billing and customer service. They literally have zero clue how to run a business. I canceled my subscription today after decades, recently went from 7-days to 2-days a week for delivery yet I continued to be charged over $300. AND, customer service will not change or cancel my subscription until after March 2, how to they have this right? When did they become my decision makers? This is why the life of physical newspapers has an... read more

Gloria S 

on BBB

a year ago

Their customer service is awful. Every time I need to extend my subscription, I get an invoice with a higher cost. I call customer service and they always adjust the price. This time, February 20th, I made the mistake of giving my credit card info on the phone. I was charged $25.52 more than the agreed amount. I was assured that could never happen as all calls are recorded and we agreed on one price. Lies. I have contacted my credit card company. I called the Courant and they said someone would get back to me. I don't believ... read more