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Hartford Courant
- Advertising / Media / Agency
- Hartford, CT
About this business
The Hartford Courant offers newspaper publishing.
Location details
285 Broad St, Hartford, CT, 06115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 2:00 p.m. | |
| Wed | 8:30 a.m. to 2:00 p.m. | |
| Thu | 8:30 a.m. to 2:00 p.m. | |
| Fri | 8:30 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have had delivery problems for well over a year. Multiple calls to customer service without resolution. Say goodbye to this left wing rag. Canceled subscription today ! Rating should be less than zero.
Business response:
Please accept our sincere apologies for any ongoing frustration or inconvenience you may have experienced with your Hartford Courant subscription. We are reviewing your ongoing missed delivery concern with your local Distributor for resolution. They will discuss with your local Delivery Contractor to check that you will receive your Thursday and Sunday deliveries. Please be advised that due to open routes and Production concerns causing delivery delays in the area at this time, your deliveries may be missed or received after... read more
NO paper delivered on Saturday, Sept. 17, 2022 & N0 paper delivered on Sunday, Sept. 18, 2022 to my home. Both Big Y in Avon & Stop & Shop in Simsbury NEVER received copy of Sunday Sept. 18, 2022 Hartford Courant.
I have home delivery of the Courant. They are supposed to leave the paper on the porch. This doesn't happen they leave vitamin in the driveway or lawn. I have called them 100s of times complaining and nothing is resolved, this has been going on for well over a year+. I'm not happy and at the point if this isn't resolved I would cancel the paper. My opinion is the district manager, contractor and divery person need to be fired as they aren't doing anything to correct this issue. Also there have been days where I don't get the... read more
Business response:
Please accept our sincere apologies for any frustration you have experienced with your Hartford Courant newspaper delivery service. Your product placement concern and delivery request are being reviewed with the Distributor for the proper delivery expectation. The delivery contractor will be advised of your delivery request and to deliver properly to ensure your customer satisfaction. Please be advised that porch delivery is considered as a special request as the standard delivery location is to the driveway. Again, we apolo... read more
The delivery person is horrible about delivering paper. First, we asked several times to have it delivered or thrown on front stoop. My husband is 83 and he has difficulty walking downstairs. (Which they tell us they will but it isn’t done.). I can’t remember the last time we received the paper every day in one week. This past week we didn’t get paper a total of 5 days out of 7. We called every time with no satisfaction. We can’t understand how our delivery man can keep his job with all these issues and it’s not just our hou... read more
Business response:
Please accept our sincere apologies for any frustration you have experienced with your Hartford Courant newspaper delivery service. Your product placement concern and delivery request are being reviewed with the Distributor for the proper delivery expectation. The delivery contractor will be advised of your delivery request and to deliver properly to ensure your customer satisfaction. Please be advised that porch delivery is considered as a special request as the standard delivery location is to the driveway. Again, we apolo... read more
We had a 7 day per week delivery and were lucky to get 3 papers per week. Then reduced our subscription to 2 days per week and have not received a paper since July 31st. Calling Customer Service and Subscription services gets you nowhere. You speak to someone out of the country and told paper will be redelivered..no paper. Have spoken to Supervisors many times, same story.".we are so sorry, your account is on alert to make sure you get the paper, we will contact the distributor but came to find out that they cannot call anyo... read more
Since the beginning of this year the delivery service has been the worse and customer service is no help. The last 4 days we have received 1 paper. I cannot believe that the BBB has given this company an A+ rating after seeing the customer review rating.
not getting my paper delivered.been going on for 2 months.no satisfaction from customer service
Delivery is worse than it has ever been. Customer service is less responsive than it has ever been. The paper itself is far less substantive than it has ever been. Our family has subscribed for over 40 years. We will likely be dropping our subscription. It is not just worth the problems any more. Unless things change, I cannot recommend subscribing to the Courant. I would give a zero star rating, if that were allowed.
Yes I’d like to know why you people can’t seem to do your job? Every day it’s a gamble when I go to the Courant box, and most of the time it’s not there. How do you stay in business?? I’ve called customer service time after time and nothing ever changes. It didn’t used to be this bad but now it’s like you don’t even care. Are u going out of business ?? I’ve never seen any company run like this.
Frequently asked questions about Hartford Courant
How is Hartford Courant rated?
Hartford Courant has a 1.9 star rating with 129 reviews.
When is Hartford Courant open?
Hartford Courant is closed now. It will open on Monday at 8:30 a.m.
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