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Hartford Courant
- Advertising / Media / Agency
- Hartford, CT
About this business
The Hartford Courant offers newspaper publishing.
Location details
285 Broad St, Hartford, CT, 06115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 2:00 p.m. | |
| Wed | 8:30 a.m. to 2:00 p.m. | |
| Thu | 8:30 a.m. to 2:00 p.m. | |
| Fri | 8:30 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Delivery is a joke I’m not paying for a paper delivered the next day or not a all
The paper keeps getting worse. There are fewer and fewer pages and the print keeps getting smaller. And delivery is unreliable- sometimes late, sometimes not at all.
I have had to call the customer service number every day for the past two weeks at not getting my paper. You talk to someone out of the country that you can't understand and all they say is that they will take care of it. I called again at 9:00 AM to say that I don't have my paper. I called again at noon. It is 1:00 and AGAIN no paper. This is disgusting. You can't reach anyone in Hartford because there is no one to talk to. All recordings. I would NEVER renew my subscription with them and I hope no one else does. What's hap... read more
We have also had continuing issues with delivery and no satisfaction in a resolution. As of today, we have only received 1 paper in 12 days. The one we did receive (Sunday) was missing most of the inserts. There is no one to complain to who has any authority to fix this. Very frustrating! And to add insult to injury, we received a bill for 163.00 yesterday! It seems their intention is to anger everyone in to cancelling subscriptions so they no longer need to produce the printed paper and continue only as a digital service. I... read more
One non delivery in January, 2022, 14 non delivery in February, 5 non delivery in March 2022. Call the number and talk with someone in Philippines and have asked numerous times to have a supervisor call. As of this date, 03/06/2022, no one has called us back. We have asked for someone from the paper itself to call, again as of this date, no one has returned a call. Interesting question, how many other people are not getting their paper. As a small business owner, I wonder if all the people that pay to have advertisements in ... read more
Business response:
April 30, 2022 Our sincere apologies regarding any inconvenience or frustration regarding your Hartford Courant subscription. Thank you for being a long-time valued subscriber. Your customer satisfaction is of the utmost importance to us. We are reviewing your ongoing missed delivery concerns with your local Distributor for immediate resolution. Your account will be checked to ensure your newspapers are delivered every day. After reviewing your account, your missed delivery credits have been processed which have extended you... read more
So here it is Monday 2/28/2022 at 12:49pm. No paper today again. Their WEB site says it will be delivered by 7AM on weekdays. Call them up and they say we'll deliver it the next day. We'll see.
Business response:
April 30, 2022 Our sincere apologies regarding any inconvenience or frustration regarding your Hartford Courant home deliveries. Thank you for being a valued Hartford Courant subscriber. Your customer satisfaction is of the utmost importance to us. We are reviewing your missed delivery concern(s) with your local Distributor for immediate resolution. Your account will be checked going forward to ensure your newspapers are delivered every day. After reviewing your account, your missed delivery credit had been processed which h... read more
Signed up for the Thursday and Sunday's paper, sent a check, they cashed and no paper delivery for 2 months now. Called the paper about 20 times now and always told the paper will be delivered but it has not happened yet.
Watch out! Their administration staff is deceptive and unethical. You'll be overbilled and when you catch them they will not admit or rebate what you are owed. Beware.
Total lack of accountability regarding ongoing service disruptions. No local number or contact. All service calls are directed off shore.
Frequently asked questions about Hartford Courant
How is Hartford Courant rated?
Hartford Courant has a 1.9 star rating with 129 reviews.
When is Hartford Courant open?
Hartford Courant is closed now. It will open on Monday at 8:30 a.m.
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