This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Hartford Courant
- Advertising / Media / Agency
- Hartford, CT
About this business
Location details
285 Broad St, Hartford, CT, 06115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 2:00 p.m. | |
| Wed | 8:30 a.m. to 2:00 p.m. | |
| Thu | 8:30 a.m. to 2:00 p.m. | |
| Fri | 8:30 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a long time customer for the Hartford Courant (since 1997). I have always paid for a 7 day a week delivery of the Courant. Since early March 2024 I have only received 50% of the paid for editions. Every day I have reported the non delivery problem. I have talked to real people and also the Courant robot . They say that they are crediting my account but I never get a statement so I don't know if they credit me or not, In any case, I want the paper to be delivered daily as per our agreement. The Courant is not livi... read more
The Courant is consistently unable to deliver the newspaper. My account is for a 4 day delivery. It is rare to receive every day. Missed papers are constant. Now I can't even have the Courant credit my account because they have changed their website. There is a virtual chat which sends you to talk with an actual living person for $5. No way will I pay to report a missed delivery. Horrible service - rather NO SERVICE. Completely unacceptable with no recourse.
If only there was a zero star rating! The Hartford Courant is riddled with issues from delivery, billing and customer service. They literally have zero clue how to run a business. I canceled my subscription today after decades, recently went from 7-days to 2-days a week for delivery yet I continued to be charged over $300. AND, customer service will not change or cancel my subscription until after March 2, how to they have this right? When did they become my decision makers? This is why the life of physical newspapers has an... read more
Their customer service is awful. Every time I need to extend my subscription, I get an invoice with a higher cost. I call customer service and they always adjust the price. This time, February 20th, I made the mistake of giving my credit card info on the phone. I was charged $25.52 more than the agreed amount. I was assured that could never happen as all calls are recorded and we agreed on one price. Lies. I have contacted my credit card company. I called the Courant and they said someone would get back to me. I don't believ... read more
I just moved to CT and my home receives the paper from Hartford courant. I've called 4 times now to remove my house from the mailing list. Customer service hardly speaks English and doesn't take my privacy into consideration, I'm not sure what's so hard about stopping service, especially since this would save the company money. Seems like a really unorganized company and from the reviews everywhere I'm sure I'm not far off. It amazes me that companies like this still exist. My first phone call to remove my mailing address wa... read more
Hartford Courant Delivery Issues I am writing to express my deep frustration and disappointment with the persistent delivery problems I have been experiencing with Hartford Courant over the past four weeks. Despite reporting the issue five times and being assigned a reference number (************), there has been no resolution to this ongoing problem. I initially contacted Hartford Courant at the beginning of January 24, and despite being assured multiple times that the matter would be escalated, there has been no improvemen... read more
Business response:
Our sincere apologies regarding any inconvenience or frustration associated with your Hartford Courant home delivery subscription. The information you provided within this BBB complaint as well as your account is being reviewed at this time. Customer Service will be contacting you directly within the next 5 business days for further assistance. Thank you, Katina Executive Resolution Center
Canceled the Courant years ago now I find them in my driveway and on my back yard lawn please have them stop
Business response:
December 5, 2023 Our sincere apologies regarding any inconvenience or frustration associated with any Hartford Courant newspaper deliveries. Unfortunately, I cannot locate an account associated with your provided information therefore Customer Service will be contacting you within the next 5-7 days regarding this concern. We appreciate your patience and understanding while we work towards a resolution for your circumstance. Thank you, Katina Executive Resolution Center
We have been customers for years. Now we are subscribed to Thursday and Sunday (they did away with Thursday through Sunday). Our Hartford Courant Box deteriorated years ago, but the Courant is no longer replacing boxes. Delivery has been an ongoing problem. So far this month we have not received two Thursday papers and two Sunday papers. When we call we are told that the paper will be delivered later that day or the next day, but it never is. The representative we speak to sounds like she is in another country and although s... read more
Business response:
November 21, 2023 Our sincere apologies regarding any inconvenience or frustration associated with your Hartford Courant home delivery subscription. Your account is being reviewed for the delivery concerns your provided within this complaint with your local Distributor. Please be advised temporarily, there are open routes causing delivery delays in your local delivery area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we w... read more
The Hartford Courant's customer retainment processes are frustrating and illegal. In my experience, the company has made the ability to cancel a digital subscription via online account settings broken, forcing subscribers to have to call customer service and engage in a deceptive process that does not provide clear and valid offramps to cancel a subscription. Eventually I cancelled my debit card, which forced customer service to reach out to me. The individual was looking for new credit card information to resolve an unpaid ... read more
Business response:
November 2, 2023 Our sincere apologies for any misunderstanding or frustration you have experienced associated with your former Hartford Courant digital subscription. Thank you for your feedback as it is valued. After reviewing your cancelled account, and in the interest of fairness, I have cancelled your digital subscription effective November 3, 2023 and processed a full refund of your last payment in the amount of $19.96. This refund will process within the next 30 days back to your credit card charged. We hope that you w... read more
Frequently asked questions about Hartford Courant
How is Hartford Courant rated?
Hartford Courant has a 1.9 star rating with 133 reviews.
When is Hartford Courant open?
Hartford Courant is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com