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Hartford Courant
- Advertising / Media / Agency
- Hartford, CT
About this business
The Hartford Courant offers newspaper publishing.
Location details
285 Broad St, Hartford, CT, 06115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 2:00 p.m. | |
| Tue | 8:30 a.m. to 2:00 p.m. | |
| Wed | 8:30 a.m. to 2:00 p.m. | |
| Thu | 8:30 a.m. to 2:00 p.m. | |
| Fri | 8:30 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just moved to CT and my home receives the paper from Hartford courant. I've called 4 times now to remove my house from the mailing list. Customer service hardly speaks English and doesn't take my privacy into consideration, I'm not sure what's so hard about stopping service, especially since this would save the company money. Seems like a really unorganized company and from the reviews everywhere I'm sure I'm not far off. It amazes me that companies like this still exist. My first phone call to remove my mailing address wa... read more
Hartford Courant Delivery Issues I am writing to express my deep frustration and disappointment with the persistent delivery problems I have been experiencing with Hartford Courant over the past four weeks. Despite reporting the issue five times and being assigned a reference number (************), there has been no resolution to this ongoing problem. I initially contacted Hartford Courant at the beginning of January 24, and despite being assured multiple times that the matter would be escalated, there has been no improvemen... read more
Business response:
Our sincere apologies regarding any inconvenience or frustration associated with your Hartford Courant home delivery subscription. The information you provided within this BBB complaint as well as your account is being reviewed at this time. Customer Service will be contacting you directly within the next 5 business days for further assistance. Thank you, Katina Executive Resolution Center
Canceled the Courant years ago now I find them in my driveway and on my back yard lawn please have them stop
Business response:
December 5, 2023 Our sincere apologies regarding any inconvenience or frustration associated with any Hartford Courant newspaper deliveries. Unfortunately, I cannot locate an account associated with your provided information therefore Customer Service will be contacting you within the next 5-7 days regarding this concern. We appreciate your patience and understanding while we work towards a resolution for your circumstance. Thank you, Katina Executive Resolution Center
We have been customers for years. Now we are subscribed to Thursday and Sunday (they did away with Thursday through Sunday). Our Hartford Courant Box deteriorated years ago, but the Courant is no longer replacing boxes. Delivery has been an ongoing problem. So far this month we have not received two Thursday papers and two Sunday papers. When we call we are told that the paper will be delivered later that day or the next day, but it never is. The representative we speak to sounds like she is in another country and although s... read more
Business response:
November 21, 2023 Our sincere apologies regarding any inconvenience or frustration associated with your Hartford Courant home delivery subscription. Your account is being reviewed for the delivery concerns your provided within this complaint with your local Distributor. Please be advised temporarily, there are open routes causing delivery delays in your local delivery area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we w... read more
The Hartford Courant's customer retainment processes are frustrating and illegal. In my experience, the company has made the ability to cancel a digital subscription via online account settings broken, forcing subscribers to have to call customer service and engage in a deceptive process that does not provide clear and valid offramps to cancel a subscription. Eventually I cancelled my debit card, which forced customer service to reach out to me. The individual was looking for new credit card information to resolve an unpaid ... read more
Business response:
November 2, 2023 Our sincere apologies for any misunderstanding or frustration you have experienced associated with your former Hartford Courant digital subscription. Thank you for your feedback as it is valued. After reviewing your cancelled account, and in the interest of fairness, I have cancelled your digital subscription effective November 3, 2023 and processed a full refund of your last payment in the amount of $19.96. This refund will process within the next 30 days back to your credit card charged. We hope that you w... read more
What is most frustrating is the Courant's pretense of letting the customer think that a delivery problem will be solved. In reality, the Courant did nothing to solve our problem (no paper delivery). Struggling to report the problem is the first issue. Calling the Courant phone number results in a menu from which to choose. I chose "delivery problem" and was connected with a person in another country; THREE DIFFERENT TIMES, on three different days! The agents were polite, but unable to get my paper delivered. One of the menu ... read more
Business response:
October 31, 2023 Our sincere apologies for any misunderstanding or frustration you have experienced associated with your Hartford Courant subscription. Your feedback and account are being reviewed therefore Customer Service will be in contact with you within the next 7 -10 business days. Thank you for your patience and understanding regarding this matter. If you would like any additional assistance, please contact the Hartford Courant Customer Service Department at ************* Thank you, Katina Executive Resolution Center
It's been about a week now with no delivery and perhaps one delivery made in the afternoon. It is frustrating that there is no one to talk to or any posting of known delivery problems. Customer Service just seems to be an offshore service with access to your account but has no idea what is going on otherwise and will not do anything but report a problem. Which has no benefit. I can report non-delivery online. There is just no way of knowing if or when delivery will resume. But, hey, they did just send me their bill on time!
Started subscription May 1, 2023. Paid up front. Since May 1 the paper has not been delivered at least 29 times. I've emailed the EDITOR of the paper several times and was assured the problem would be resolved immediately. We've called the customer support hot line for credits yet the problem continues. We have the carrier's phone number but now she doesn't even give us the courtesy of a reply. Deliveries lately have been late if at all. I was a morning paperboy for the ********* ****** ** ******** *********** At the age of ... read more
First of all the worst services ever. No Stars for the Hartford Courant. I had subscription in the past in the past and I canceled it for non-delivery and did not send me back the credit I was due. So I subscribed again like a fool hoping they got their s**t together, guess what I was wrong again. Starting July 1st my delivery stopped. I get the newspaper on Thursday and Sunday. I do Real Estate and check the ads the company I work for and other companies. I received no paper on July 2,6,9 and 13th if I was a betting person ... read more
Frequently asked questions about Hartford Courant
How is Hartford Courant rated?
Hartford Courant has a 1.9 star rating with 129 reviews.
When is Hartford Courant open?
Hartford Courant is closed now. It will open on Monday at 8:30 a.m.
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