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Harbin

1.1

About this business

InsuranceLife Insurance 

Location details

370 E Lanier Ave, Fayetteville, GA, 30214, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
1.178 reviews
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John K's profile image
John K 
3 years ago

Try to be quick here. Kia Optima was in accident; Insurance paid for repairs that were quite extensive; Car had issues from that moment with false accelerations, especially when turning left; also some fluid leaking into car. Took car back and collision center said they wanted the Cochran Service center to diagnose. They were supposed to call but never did. Anyway finally took car in and they analyzed everything but the main issue- I think they wanted to do a state inspection instead. They said needed new tires, brakes, and ... read more

Mark C.'s profile image
Mark C. 
4 years ago

Purchased 2 used vehickes from #1 cochran monroeville. First vehicke took over 10k fir insoection over 5 year period. 2nd vehicle very first insoection just cost over 800.00 brought it in fir overheating, water pump failed at 40k miles. Service replaced it and now thumping noise drom firewall and a/c no longer works, blowing hot air. Was told that i had to pay 180.00 for diagnostic test on a/c. Or they couldnt work on fixing the problems they created. Service advisor told me that i uad cost him 1/3 of his last paycheck due t... read more

Customer's profile image
Customer 
4 years ago

Tues 6/8, look at stock#******* a 2007 TL. At Lot1 in Robinson. This peeked my interest as it was clean and only had 87k with 1 owner. Here’s where I found the truth about this dealerships lack of integrity and unethical sales practices. I went for a test drive and we immediately heard a loud rattling noise and the car was dragging with a slight pull. Since the vehicle was just inspected and had listed repair sheet. I agreed to cash purchase if the issues were identified and fixed. I went to svc bay with sales rep and watche... read more

Business response:

Our Sales Manager - Dave B****** - is working with the customer on this matter 

Nancy E.'s profile image
Nancy E. 
4 years ago

If I could give them a minus I would. Have been trying to resolve a issue for a registration for 6 months. Called the financial person 3 times. Blamed Dmv being behind. Called salesman once. Stopped in once. Called titled person twice. Comes down to the dealer did not fill out the paperwork right. ****** was informed in March registration was rejected but didn't do anything til we finally stopped in on May 20th. After all the calls above. Still do not have our registration today. Dealer says it was processed yesterday" 

John O's profile image
John O 
4 years ago

Horrible,, Sold me a truck it made it 30 days and engine blew. I said I understand things happen but can you fox at your cost and they said no lol. Crazy. Buyer beware. They will not go above and beyond. 

Business response:

Trying to locate this vehicle as what we can find is a 2007 Ram 1500 purchased in February 2019. If there is a more recent purchase, can we please be told under what/who's name it was done. 

Sadly serviced's profile image
Sadly serviced 
4 years ago

Started well and ended badly. On Monday April 12 I made contact with a sales man (Victor) from the South Hills Hyandai dealership, I believe. He had been helpful on my prior search for a vehical over the phone with advice on my trade in value and getting myself to a place where I was ready to move forward. I contacted him here a year later to begin the process, although we had never met in person. Everything started well. I completed an application, picked a vehical, credit check, sent pictures of my trade in, I agreed to $3... read more

Business response:

I will forward this to our Campus Sales Manager - Mr. Gary C*** to contact customer. 

Jim's profile image
4 years ago

Due to several stomach surgeries over the pass 2 years and other stomach problems, my credit sunk. We went to # 1 Cochran to see if I could get a vehicle. They ran my credit and stated I was eligible for a 2016 Kia Sedona. The thing was is my taxes didn’t come in on time so we had to wait. Once the taxes came in a month later I was getting ready to come off of light duty at work. So they ran another check. At this point they stated I’m still eligible but they needed paper work from my employer stating I’m back to full duty. ... read more

Business response:

We certainly appreciate providing us with this feedback so we can address the situation. Would you be able to let us know which location you were dealing with so we can have the appropriate management address the situation and reach out to you if you would like. 

Josh S's profile image
Josh S 
4 years ago

I will never purchase another car from Cochran. They are dishonest and have zero interest in hearing from their customers. We dropped our 2019 VW Jetta off at the South Hills VW dealership yesterday morning for a primary complaint of a remote start system failure. Not only was the vehicle not completed yesterday, it took them until today at 2pm to call us with an update. The update provided by Kayla, the "service advisor," who was terrible yesterday, provided me was that it still wasn't functional and wouldn't be because VW ... read more

Business response:

We have spoken to customer including our Corporate Parts & Service Manager. We have also responded to prior emails as well. There is a reflash that VW has not released yet for this concern. 

Ron W.'s profile image
Ron W. 
4 years ago

1st off, Brandon the salesman has been great. Now, we purchased a 2021 Kia Seltos at the end of July. Shortly after receiving the car, we noticed a paint defect that was admittedly done by the detail dept. 1st repair attempt, removed touch up paint and claimed it was fixed. 2nd attempt, painted part wrong color and paint on the emblem. 3rd attempt was supposed to get new part swapped in place. Same part, just painted again. Now the rubber seal was missing between hood and still had paint on emblem. Returned to pick up again,... read more

Business response:

Will discuss the issue with the Campus Director and Kia Management team to get further understanding and a solution for customer. 

Frequently asked questions about Harbin

How is Harbin rated?

Harbin has a 1.1 star rating with 78 reviews. 

When is Harbin open?

Harbin is closed now. It will open tomorrow at 9:00 a.m. 

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