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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I honestly don't even have words for how incredibly disappointed I am ONCE AGAIN with Cochran and the nightmare of service that is provided. I've tried since last Saturday to see vehicles and without me fighting to get answers noone gives a shit and is not interested in lending any information. I tried this once before 5 years ago when I bought my last Subaru and it was the same garbage service and ********. I now know why I was again Hesitant to buy from Cochran. It's an absolute joke. Purchased from ***** ***** and most he... read more
Business response:
Very sorry to read of your experience. If you would like to provide more details as to what location and brand it would be helpful.
My ex formerly worked for this company, and we bought a car together... a year later after buying the car.. his uncle who is a finance manager & a well known salesmen at the company made changes to my title and registration information without my knowledge or consent a year later after we had broke up! The lien Holder has me listen on their paper work that I am on the title but the changes were sent over to the DMV fraudulently ! I will never buy a car from there again! Buying a car is supposed to be a happy and exciting mom... read more
Business response:
We pulled the file on this deal and this person was listed for the loan but not listed on the title (these are both decisions made by the parties involved and not us). We cannot change the title without the vehicle being refinanced and the parties assigned coming in and doing the paperwork again - this goes through the State of PA. The original documents were produced as the parties requested and again, there is no way we can change without proper documentation being redone through the State.
Its funny the rating by the BBB is A+ yet customer review is one star. After buying a fake certified Q50 i am of the opinion that at Cochran this is the culture. To big to fail and losing a few customers is not a big thing. After 8 months of owning this Q50 i have put it up for sale due to my lack of confidence since i also have a lack of communication since i was pushed out the door after the paper work was signed. To bad i was never told of the customer portal and the services i was entitled, service i never got. I will al... read more
Business response:
Customer purchased vehicle in July 2018 and according to our records returned in December 2018 where we did complimentary services (no charge to customer) for a window switch, air deflector and console lid.
No thank you. Cochran is all about money. They will fraud you and lie to you over their service. When it was west hills Nissan it was wonderful. I wish I could give Cochran negative stars, management is rude and arrogant. Never had an explanation on any questions I asked it was all crickets in their heads. Picked my car up and I left. I wouldn’t give them a dime. If you like getting taken advantage of please be my guest and go there, otherwise be smart and go somewhere else! Dirk H***** will not communicate in email and will... read more
Business response:
This issue has been resolved with the customer
I had gone to the Butler Cochran Subaru Dealership with a relative looking to possibly purchase a used vehicle off of Lot1. We had looked at it a few days prior and wished to take it for a test drive but the vehicle wouldn’t start and the hood latch was stuck so the hood was not able to be opened. No biggie, we would just come back in a day or two when it had a chance to be looked at and addressed. Mind you, we weren’t on the lot for longer than 30 minutes. I had called on the second day following asking if the car was looke... read more
Business response:
The Customer who wrote this is not the person that was interested or the person buying the car. However On Monday Mr ***** stopped in Monday to look at a preowned vehicle. At the current time the vehicle would not start and the hood would not open. We told the customer we will have our shop look at it right away. The next morning the vehicle started right up no problem. Our certified technician brought the car into the shop and noticed the hood latch was broken. At that time parts were ordered for repair. Wednesday Mr. *****... read more
My son purchased a used Jeep from Cochran Nissan 30 days ago. They promised to fix the heating problem and have not. At finance we were told we had a 30 day to return the call. I have 12 calls in at the moment with NO call backs. They have the jeep and have yet to be able to fix or find the issue My son wants to cancel the sale and can't even get a straight answer to be able to 'return' the Jeep they have in service. NO ONE seems to know anything I spoke to customer care multiple times leaving messages, trying to get an appo... read more
Business response:
Have reached out to our management team to have the appropriate Campus Director contact the customer.
I visited this dealer 2 weeks ago and let them know my credit union was financing me and starting looking a vehicles. When I found a vehicle I wanted to purchase they told me that is was on anther lot and that they would have it tomorrow. When I returned I was informed that the vehicle had been sold. I was upset but they told me that they had the same vehicle in a different color. I was ok with the color change and accepted the change. The next day I received a phone from the salesman and he informed me that the 2nd vehicle ... read more
Business response:
Customer did visit our store on multiple occasions. Customer was really wanting to utilize her credit union on the purchase of the vehicle. Because of the delays in getting this arranged, the vehicles she wanted kept getting sold to other customers as we do not hold vehicles awaiting possible financing. Due to these issues, when a vehicle was selected, we allowed her to drive it on a dealer plate while the financing was hopefully completed. When she came in to finalize the deal it was found out that her credit union provided... read more
After 10 years of outstanding service at Pittsburgh East Nissan in Wilkins I was extremely disappointed in what I received today by the newly acquired Cochran Nissan East. Do not expect the quality of service you received before. Actually do not expect anything- all my auto history is gone, they no longer provide the wonderful detailed quotes on repairs that PEN did, even most of the staff in service is gone. They didn't even bother to wash my car when finished! Very very disappointed.
Business response:
#1 Cochran acquired the store just on Wednesday of this week. We certainly recognize anytime such a transaction occurs there will be a few rough spots. We are transitioning to a new computer system and will be downloading all prior service history. In regards to the staff - we did maintain more than 95% of all the staff of Pittsburgh East as of this week. I am sorry your vehicle was not washed as not sure why it was not, but please feel free to stop by and ask for Mr. Steve R**** - who was and is the Service Manager of this ... read more
I’ve been emailing them about a car since Friday evening, it wasn’t even done in detailing yet but was told it would be available late Monday or Tuesday morning. My husband called as soon as they opened Monday morning and said he was on his way with the checkbook, and was told it would be there and available. He gets there and they sold the car out from under us even though he told them we were at least an hour away!!! Would never ever recommend this dealership! And from what I’ve read on here, we are definitely not the firs... read more
Business response:
Could we please get more specifics as to what store and vehicle as we have over 20 locations. Thanks
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 82 reviews.
When is Harbin open?
Harbin is open now. It will close at 6:00 p.m.
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