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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Its funny the rating by the BBB is A+ yet customer review is one star. After buying a fake certified Q50 i am of the opinion that at Cochran this is the culture. To big to fail and losing a few customers is not a big thing. After 8 months of owning this Q50 i have put it up for sale due to my lack of confidence since i also have a lack of communication since i was pushed out the door after the paper work was signed. To bad i was never told of the customer portal and the services i was entitled, service i never got. I will al... read more
Business response:
Customer purchased vehicle in July 2018 and according to our records returned in December 2018 where we did complimentary services (no charge to customer) for a window switch, air deflector and console lid.
No thank you. Cochran is all about money. They will fraud you and lie to you over their service. When it was west hills Nissan it was wonderful. I wish I could give Cochran negative stars, management is rude and arrogant. Never had an explanation on any questions I asked it was all crickets in their heads. Picked my car up and I left. I wouldn’t give them a dime. If you like getting taken advantage of please be my guest and go there, otherwise be smart and go somewhere else! Dirk H***** will not communicate in email and will... read more
Business response:
This issue has been resolved with the customer
I had gone to the Butler Cochran Subaru Dealership with a relative looking to possibly purchase a used vehicle off of Lot1. We had looked at it a few days prior and wished to take it for a test drive but the vehicle wouldn’t start and the hood latch was stuck so the hood was not able to be opened. No biggie, we would just come back in a day or two when it had a chance to be looked at and addressed. Mind you, we weren’t on the lot for longer than 30 minutes. I had called on the second day following asking if the car was looke... read more
Business response:
The Customer who wrote this is not the person that was interested or the person buying the car. However On Monday Mr ***** stopped in Monday to look at a preowned vehicle. At the current time the vehicle would not start and the hood would not open. We told the customer we will have our shop look at it right away. The next morning the vehicle started right up no problem. Our certified technician brought the car into the shop and noticed the hood latch was broken. At that time parts were ordered for repair. Wednesday Mr. *****... read more
My son purchased a used Jeep from Cochran Nissan 30 days ago. They promised to fix the heating problem and have not. At finance we were told we had a 30 day to return the call. I have 12 calls in at the moment with NO call backs. They have the jeep and have yet to be able to fix or find the issue My son wants to cancel the sale and can't even get a straight answer to be able to 'return' the Jeep they have in service. NO ONE seems to know anything I spoke to customer care multiple times leaving messages, trying to get an appo... read more
Business response:
Have reached out to our management team to have the appropriate Campus Director contact the customer.
I visited this dealer 2 weeks ago and let them know my credit union was financing me and starting looking a vehicles. When I found a vehicle I wanted to purchase they told me that is was on anther lot and that they would have it tomorrow. When I returned I was informed that the vehicle had been sold. I was upset but they told me that they had the same vehicle in a different color. I was ok with the color change and accepted the change. The next day I received a phone from the salesman and he informed me that the 2nd vehicle ... read more
Business response:
Customer did visit our store on multiple occasions. Customer was really wanting to utilize her credit union on the purchase of the vehicle. Because of the delays in getting this arranged, the vehicles she wanted kept getting sold to other customers as we do not hold vehicles awaiting possible financing. Due to these issues, when a vehicle was selected, we allowed her to drive it on a dealer plate while the financing was hopefully completed. When she came in to finalize the deal it was found out that her credit union provided... read more
After 10 years of outstanding service at Pittsburgh East Nissan in Wilkins I was extremely disappointed in what I received today by the newly acquired Cochran Nissan East. Do not expect the quality of service you received before. Actually do not expect anything- all my auto history is gone, they no longer provide the wonderful detailed quotes on repairs that PEN did, even most of the staff in service is gone. They didn't even bother to wash my car when finished! Very very disappointed.
Business response:
#1 Cochran acquired the store just on Wednesday of this week. We certainly recognize anytime such a transaction occurs there will be a few rough spots. We are transitioning to a new computer system and will be downloading all prior service history. In regards to the staff - we did maintain more than 95% of all the staff of Pittsburgh East as of this week. I am sorry your vehicle was not washed as not sure why it was not, but please feel free to stop by and ask for Mr. Steve R**** - who was and is the Service Manager of this ... read more
I’ve been emailing them about a car since Friday evening, it wasn’t even done in detailing yet but was told it would be available late Monday or Tuesday morning. My husband called as soon as they opened Monday morning and said he was on his way with the checkbook, and was told it would be there and available. He gets there and they sold the car out from under us even though he told them we were at least an hour away!!! Would never ever recommend this dealership! And from what I’ve read on here, we are definitely not the firs... read more
Business response:
Could we please get more specifics as to what store and vehicle as we have over 20 locations. Thanks
I wish I could give this place 0 stars. Apparently they do not negotiate the price on used cars at all. Kevin and Billy were both aggressive and disrespectful. They cut me off while I was speaking, they disregarded any thoughts I had on the situation, and Kevin raised his voice at me when I was trying to get an understanding as to why the business does not negotiate prices on cars. He tried to say that buying a used car is the same as buying something at WalMart or Sears, because you don't negotiate the prices there. I would... read more
Business response:
We use market based pricing and on our Lot1 vehicles, we are very upfront that these vehicles are sold at pre-auction pricing.
I got rid of a vehicle I had purchased from them that had an added gap protection plan. i went to their dealerahip and filed paper work need to get refunded for the plan and still have not gotten refund. i have called multiple times and also sent emails and have not heard anything from them. i have been waiting since 2nd week of Oct. I purchased my new vehicle on sat Oct 7th and went and filed paper work the next week. I called the first time on Nov 1 becauae i hadnt heard anything and was told they hadnt processed it but it... read more
Business response:
Have forwarded this concern to our Campus Director - Tim F********* to look into and respond to customer.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 80 reviews.
When is Harbin open?
Harbin is closed now. It will open at 9:00 a.m.
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