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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I will never purchase another car from Cochran. They are dishonest and have zero interest in hearing from their customers. We dropped our 2019 VW Jetta off at the South Hills VW dealership yesterday morning for a primary complaint of a remote start system failure. Not only was the vehicle not completed yesterday, it took them until today at 2pm to call us with an update. The update provided by Kayla, the "service advisor," who was terrible yesterday, provided me was that it still wasn't functional and wouldn't be because VW ... read more
Business response:
We have spoken to customer including our Corporate Parts & Service Manager. We have also responded to prior emails as well. There is a reflash that VW has not released yet for this concern.
1st off, Brandon the salesman has been great. Now, we purchased a 2021 Kia Seltos at the end of July. Shortly after receiving the car, we noticed a paint defect that was admittedly done by the detail dept. 1st repair attempt, removed touch up paint and claimed it was fixed. 2nd attempt, painted part wrong color and paint on the emblem. 3rd attempt was supposed to get new part swapped in place. Same part, just painted again. Now the rubber seal was missing between hood and still had paint on emblem. Returned to pick up again,... read more
Business response:
Will discuss the issue with the Campus Director and Kia Management team to get further understanding and a solution for customer.
Took vehicle in for two non significant repairs 1 Shift linkage 2 Smell of gas in cabin w/ check engine light. Was charge 3 hrs total labor @ 120/hr 2 hrs for issue 1 1 hr for issue 2. Quote to repair was $1905 for issue 1 and 970 for issue 2. Seemed excessive so took to independent repair facility first for issue 1 they adjusted linkage for $149. Contacted VW service manager and was told VW has to replace entire assembly to warranty and offered to refund half of 2 hr diagnosis for issue 1 hard to argue with that one since I... read more
Business response:
Recognize that a repair can be done by an independent shop but our technicians are factory trained specific to the vehicle and work on multiple of them daily. I have to trust and stand behind a VW Master technician for the complete proper way.
I want to buy a Dodge Challenger off number one Cochran Buick on Campbells Run Road and the gentleman I told I reserved it online apparently he didn't do his job right and reserve the car so another guy put a deposit on it and he told me it's in other words he sold the car from underneath me and instead of rectifying the problem by calling that gentleman up he told me I'm sorry and that's that
Business response:
I have forwarded to our Sales team and asked them to follow up with *** *****via email.
I bought a used Buick Regal. Was assured very dependable and no issues with car. Sales manager was very good at selling what later turned to be he was just trying to make a sale. I have had nothing but trouble with the car. Even took it back to them under the 1000 mile guarantee as it had an oil consumption. Problem. Dealer told me it was basically my problem. I finally got them to agree to do oil consumption test as I made them aware of problem within 1000 mile warranty period. Took car back three times as directed during c... read more
Business response:
Last visit noted was December 6, 2019 and was 3/4 quart low after approx. 1,500 miles driven. Happy to look at vehicle again as has been 4 months since last check.
I found what they said was a NEW 2019 Traverse on their website that was about 3K less that everywhere else. I drove 6 hours to the dealership to purchase the vehicle. They told me over the phone that the vehicle had a factory installed tow hitch, when I showed up it did not. There was a dent on the passenger side door, sales manager told me that it came from the factory like that and every new car on the lot had dents from the factory. We worked out a deal to take money off for the issues. The vehicle was advertised as NEW ... read more
Business response:
We are in contact with the customer already
After our son-in-law and daughter bought a Ford Escape from Cochran, Butler, PA, we visited the Used Car section the next week and found two Escape models for our need. We were well taken care of by James and later, Jerrold. We did not find quite the Escape model, so I looked at other Cochran sites on the internet and selected one on the Monroeville lot. James had it brought over to Butler and it fit all our needs. We bought it that day. On a short trip the next weekend we found the Cruise Control did not work. We took the c... read more
Business response:
Thank you for your kind words and understanding.
I honestly don't even have words for how incredibly disappointed I am ONCE AGAIN with Cochran and the nightmare of service that is provided. I've tried since last Saturday to see vehicles and without me fighting to get answers noone gives a shit and is not interested in lending any information. I tried this once before 5 years ago when I bought my last Subaru and it was the same garbage service and ********. I now know why I was again Hesitant to buy from Cochran. It's an absolute joke. Purchased from ***** ***** and most he... read more
Business response:
Very sorry to read of your experience. If you would like to provide more details as to what location and brand it would be helpful.
My ex formerly worked for this company, and we bought a car together... a year later after buying the car.. his uncle who is a finance manager & a well known salesmen at the company made changes to my title and registration information without my knowledge or consent a year later after we had broke up! The lien Holder has me listen on their paper work that I am on the title but the changes were sent over to the DMV fraudulently ! I will never buy a car from there again! Buying a car is supposed to be a happy and exciting mom... read more
Business response:
We pulled the file on this deal and this person was listed for the loan but not listed on the title (these are both decisions made by the parties involved and not us). We cannot change the title without the vehicle being refinanced and the parties assigned coming in and doing the paperwork again - this goes through the State of PA. The original documents were produced as the parties requested and again, there is no way we can change without proper documentation being redone through the State.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 80 reviews.
When is Harbin open?
Harbin is closed now. It will open at 9:00 a.m.
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