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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
In March I contacted Cochran ***** of ********* in need of an inspection and requesting that they check my front end as when I made right turns there was a rubbing noise that would start and remained present until the wheel was turned straight. The girl named ****** had called me after a few short hours of having my car stating that the noise from the front end was due to the calipers, brakes and rotors needing replacement. She also advised me that the hose from the throttle body to the air box needed replaced as did the rea... read more
Business response:
Thank you for sharing your concerns with **. Customer experience is of the utmost importance to us- our management team is in touch and working on a resolution with you.
I have been call **** the Manger at used cars for months concerning my toyota. Since I have bought this Lemon, We have had front sway bar issues, and speaker issues and now transmission issues, the car we bought not even a year ago is a lemon, took this car into have it Serviced and each time they made me drive it till we heard the noise in the front end. each time they heard this noise and said its nothing. well my brother n law works on Military vehicles of all types. He has his own garage in Virginia and is a certified Me... read more
Business response:
*****, thank you for sharing your concern with us. We understand your desire to diagnose your vehicle, and are happy to help however we are able. Our records indicate that we have not seen your vehicle in over a year- please schedule with ** directly if you would like for ** to take another look and assist.
I have been getting the run around about a refund that was to be sent back to me many attempts and even as of now I still havent received it @ this point I feel thats horrible service especially when multiple attempts were made by me and multiple people were looking into it as I brought my car 1-10-2023 and its April 26th now along with a leaking windshield washer tank that had to have been noticed when inspecting the car just a frustrating experience and want them to know the wrongs so in the future if they care they can fi... read more
Business response:
*****, thank you for bringing this to our attention. We have investigated further, and your check will be issued at start of business Monday morning. Thank you for your patience as we clear this up, and please don't hesitate to reach out with any further questions.
This dealership advertises vehicles for sale that come with a Cochran CPO warranty but when I asked for the details they said it doesnt come with any warranty but only the remaining factory warranty. I told them they were advertising the car (and many others, maybe all) with THEIR CPO warranty and the mgr and salesman both then tried to tell me I could have the factory warranty or theirs but not both. Its a total scam. Avoid this dealership.
Business response:
Thank you for sharing your experience with us. This particular vehicle did go through our certified inspection program, but also has the balance of the factory warranty available. In this instance, the factory warranty is the best option for our customers and provides the most coverage. If there is anything we can do to further clarify the difference, please don't hesitate to reach out to us directly.
STILL waiting on Body by Cochran. Its been 5 months and even picking up my car has been as issue. Waited 4 months for the wrong part, refused to fix things that could be done without that part. Finally get it in and its been over a week when it was supposedly ready to be picked up 2 days ago Im still getting excuses.
Selling EASY CARE along with broken cars and scamming clients. Your Equinox had the rear main seal blow out. My technician found the oil leak coming from between the transmission and engine. After cleaning off the oil and determining exactly where the leak was (the rear main seal) he continued his diagnosis to find the cause of the seal blowing out as they dont normally just failMy technician found the Positive Crankcase Ventilation (PCV) orfice clogged with carbon buildup, which causes excessive pressure in the crankcase da... read more
Business response:
#1 Cochran has already decided to goodwill the repairs on the customers vehicle, as discussed with ********************* on 1-3-23 and the campus service director. The customer is aware of the goodwill gesture and has agreed to it. Parts have been ordered and the repairs will be performed on her vehicle as agreed upon.
Before visiting the dealership, I went to the Cochran web site and got a KBB online appraisal for my wife's vehicle. According to their web site, as long as the condition is accurate, they'll pay the higher of the online or in-person appraisal. The gentleman I spoke with refused to honor that guarantee. He said they've decided internally to drop it. What's funny is that this same guarantee was present in the dealership's printed brochures in their sales offices. I don't expect anyone to make a claim like this, but if a claim... read more
Business response:
Vehicle the customer was interested in was sold prior to them coming in and was disappointing to them. The evaluation of their vehicle was less due to scratches and a dent that caused the appraised value to be less based on the condition of their vehicle. We were not able to accept a check from a 3rd party person who's name was not going to be on the title which was also a concern to customer. We do not feel we disrespected the customer and did our best to accomodate their needs but the situation as they wanted it to happen ... read more
Beyond price gouging and awful service. They will try to con their way out of warranty. Awful service
Business response:
Would appreciate more clarity on the consumer information regarding the situation vaguely described above. Many factors contribute to what can and cannot be covered under warranty.
I was there for 6 1/2 hours after driving 1 1/2 to get there. The next day I noticed the bottom panel looked like it was coming off and I did not notice it when I test drove. I asked that they do something about it because I would have never made the purchase if I would have seen this, considering it is a 2022 and paid a nice amount. I had to reach out multiple times before I got a no! And when I asked to return the vehicle he said I only had 7 days and it was day 8. So that explains why it took a whole week for him to get b... read more
Business response:
The scrapes are on the lower edge of the door panel down by the rocker panel. The scrapes are fresh and were not there when we delivered the vehicle. It appears that the vehicle was scraped by a pole or something else, but again, we would not deliver a vehicle with the scrapes from the pictures that were provided.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 82 reviews.
When is Harbin open?
Harbin is open now. It will close at 6:00 p.m.
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