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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I've been trying to get a situation resolved and of course the dealership won't respond back. Filed a report with the ************************* and haven't heard back from them yet either. My best friend and I were leased a 2014 Dodge Grand Caravan and we've had it for about 3 years so far. The overall price was ranked higher than normal when leasing the vehicle, and it turns out the vehicle had an excess amount of transmission fluid in it that had to be extracted from a local car garage mechanic. I have the receipt from the... read more
Awful customer service. No one calls you back, or you can't get through. Our experience with Cochran sales and service has been abysmal. We bought two vehicles on the same day, and no one will return a call to us. Would not recommend. Cochran blames ******, and ****** blames Cochran. No one can give us an answer or call us back with any information. ****, thank you for bringing your experience to our attention. We want to be sure you receive the information that you need. Please email us with details about your concern and b... read more
Every time I go to **** Cochran in ****** they tell me what the problem is and that theyre going to fix it with an estimated price. Only to find out that when its time to pay that theyre always adding something else to fix the problem. They make some excuse about how their equipment needs this extra part or something for us to fix it. Place is a scam and it happens every time. Its never what they say so they can rip off the local people.
At All Costs, Avoid *** ******** Dishonest, Negligent, and Unaccountable If you value honesty, accountability, and your warranty, stay far away from #1 Cochran *** ********.I brought my 2020 Telluride in multiple times with serious oil consumption concerns well before ******* miles while still fully covered under ***s powertrain warranty. The dealership:Failed to open a warranty case when I reported the issue at ****** miles Delayed action until ****** miles, when oil levels were already dangerously low Conducted an oil cons... read more
This dealership sold a used, rust-damaged-frame **** F-150 at Auction to a used dealer in ****, where there's no vehicle safety inspection. This dealer left an almost-just-issued PA safety inspection sticker on the windshield. This dealer either didn't check the condition of this used truck, or deceptively left a safety inspection sticker on an unsafe truck and sold it off to a used OH dealer who could get away with re-selling it. I had no response from this dealer to my "Contact Us" message seeking help on the $6,500 I lost... read more
Business response:
If we sold the vehicle at auction - which is stated - the purchasing dealer - in this case some used car dealer in **** - would be responsible for the condition of the selling vehicle. We took it to an auction because we did NOT deem it to be retailable.
Cochran in **************. Took my truck for a warranty problem on Apr 7th 2025. They kept the vehicle and supplied a loaner truck. After 5 days they said I could pick up my truck, it was done. I drove it home and parked it. When I went to use the truck, there was a huge puddle of oil under the truck. It had to be towed back to them to fix the problem. I had to rent another vehicle quickly. When I finally got my truck back, they informed me they would not pay for the second rental. They said ** would not pay for a non GM veh... read more
They FORGOT to order a part so I drove all the way there FOR NOTHING. I have a laundry list of other problems with them. Not enough hours in the day to go into it all.
This complaint is for Body by Cochran, *********** Location.I took my car in for minor body work on March 25th. As of April 21th, I still do not have the car. There has been numerous delays and excuses. They even said the cost to repair my minor damage was more than the insurance adjuster's estimate. What concerns me the most is the constant deception. They would say the car would be ready the next day (on several occasions) and it was still days or a week later and it wasn't ready. They would claim they needed a part or the... read more
LIARS AND SHYSTERS. Brought our 9 year old ****** in for trade-in, ******* had offered us 10k, ***** Blue book said 10k. ****** magically found a litany of problems and offered us 5k. The car had been serviced and inspected 2 months prior AT THAT LOCATION and gotten new brakes and tires. Now the tires and brakes need to be replaced and there's a crack in the engine block. Either the service team at ****** is incompetent or the people at the dealership are liars. So we sold to ******* and put a deposit down on the car. The sa... read more
Business response:
Kym, thank you for taking the time to share your concerns with us. We strive to offer competitive and fair trade evaluations, and it is true we had concerns about the condition of your trade. We would love the opportunity to discuss any questions and address the issues that are important to you. Please call us directly or email us at *********************************** so that we can reach a resolution together.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 82 reviews.
When is Harbin open?
Harbin is closed now. It will open at 9:00 a.m.
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