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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We bought out a lease my daughter drives. We asked that the brakes be replaced under warranty. Several months later my daughter said the brakes were grinding. We took the car to our mechanic who looked at the brakes and said they were original to the car and had not been changed. This is a dishonest dealership and I would not give them my business again.
Business response:
Under that name - show a 2020 ****** Rogue and a 2019 Crosstrek. I do see an issue with brakes on the **** Crosstrek at almost ****** miles which would not be covered under warranty at that point and very few vehicles have brakes covered by waranty unless their is a defect in the brakes as these are considered a wear item. If customer can provide more detail - happy to look into - but again - brakes are not a covered warranty item for wear/tear only if there is a defect in the product.
I really did not want to post a review for the world to see about number one Cochran Hyundai of South hills, but I feel like if I can warn some people than this review will be worth it. I went in on a Friday to purchase a certified used vehicle. The sales person that helped me knew that I needed the vehicle ASAP and told me I could not receive it that day. He told me he will call me on Monday and we could sign the paperwork and finalize the deal. I was waiting around all day on Monday and finally around 3:45 I called to see ... read more
Business response:
Customer submitted a lead through out internet site on the vehicle. We explained to the customer the vehicle was not fully completed having a detail service performed and dings removed, but they could come and see the vehicle. They saw the vehicle and asked to take it home that night and we again stated we wanted to get it detailed and dings removed, but allowed them to take the vehicle and return to have the detail and dings removed. The concern with the brake noise was due to the after market brake pads that were installed... read more
My wife and I bought a 2018 jeep Cherokee in December 2021, now its June it started out as the radio not turning right away then service shifter. Now Friday 6-10-22 it said service air bag, shifter, and 4wd. The jeep would not let me drive it, had it towed to the #1 Cochran jeep they said it has water damage and they said we left the sunroof open now I'm stuck trading it in because i cant afford for them to fix everything. it got shorted out, 5 months of owning this car and they only want to give us half of the loan now I do... read more
Called cochrans call center and women whoanswered began arguing with me for no reason
Business response:
Apologize for the response from one of our team members. If you would like to reach out to *********************************** with information that we can help you with and assist - we would be happy to do so.
The Wexford Volkswagen Chochran is completely incompetent. That includes the Sales Managers, Finance Managers, and my salesman **** *. Not a single one cam return a phone call or email that is until you file a complaint or leave a negative Google review. I emailed and called numerous time with no response. When you buy a vehicle the dealership should still treat you as a customer after the sale! Not at this dealership. My own salesman **** * couldn't return one single call or email! That is very bad business. I will never bu... read more
Business response:
Will forward information to our Regional Director to contact the customer. We are sorry to read of their response.
I was having problems with my 2017 ******* Santa Fe, 3/12/22 vehicle has been sitting and not being worked on, ********************** has been very rude to me, Their is warranty on the engine and come to find out there is a recall on the transmission also and brake shaft, Im currently out of a vehicle I cant even get a rental or loner vehicle because the *************** in the service department is just rude inconsiderate of my family and my job he just got me out here with my 7 year son who have a disability, he is just tak... read more
Business response:
There are steps in the process that have to be followed with the manufacturer. Have contacted Service Manager to get in touch with customer.
I had my 2012 Kia Sorento repaired at the Robinson Dealership. I needed a new engine that was being replaced. I was told that I would have a rental when the parts came in. They said that they would notify me when the parts came in. I was waiting for almost 3 weeks for a notification that never came. I received a call on March 30th that my vehicle was done and can be picked up. The car was given to me with a cracked windshield across the front window. It went from the drivers side across to the passenger side. The crack was n... read more
Business response:
Reached out to our Senior Leadership team on the campus to contact the customer.
I am in the market for a car and found one at Cochran that was in transit. I was told that filling out the necessary paperwork would ensure the vehicle would be mine when it came in. I did this, spoke with the salesperson and was informed it was complete. A week before its arrival, I called to get a status report. I was told, unapologetically, by the salesperson that there was a mistake and the car had been sold. I had the opportunity to get the same vehicle that was in stock at a different dealer, but chose Cochran because ... read more
Business response:
We certainly apologize as the market is certainly difficult on the limited availability. I have reached out to our ***************** Sales team to look into the situation to see what we can do.
Two thumbs down on turn around time for auto service. Appointment time is not honor. The email stating time of appointment does not reflect time of when service will be truly rendered. Plus when you are asked when would be best time for you to pick up your car is also dismissed. Therefore, the written and verbal communications that #1 Cochran ****** of ***** Hills provides is for appointment time and availability of accommodations has no value. Unless you sit in their lobby and wait.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 82 reviews.
When is Harbin open?
Harbin is open now. It will close at 6:00 p.m.
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