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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst customer service I have ever received. I wish I could give zero stars for the experience I had. I took my vehicle in for a simple repair. In the process of the repair, they damaged my vehicle. I told them they needed to fix the part that they damaged. They eventually replaced the damaged part and in the process got grease all over both of the front seats of my vehicle. The service manager refused to return my calls or emails (and was extremely rude every time I had to deal with him). It took over a month of constant ph... read more
Business response:
I apologize for the issue. We would be happy to do a professional detail service if the customer would like. Dirk H*****
My husband and I tried to call the sales department at #1 Cochran Mazda in Wexford to inquire about a used Mazda. We wanted to ask if the car was still available before we drove over an hour to get there. The car was rated as EXCELLENT on their website so we figured it may go fast. It took 5 calls to speak to someone. The receptionist repeatedly transferred us to voicemails in that she said she had no ability to look up the i.d. number for the car to verify if it was still on the lot! We finally got to speak to the manager, ... read more
Business response:
We are very sorry of the experience outlined above and certainly the efforts of Mr. Oscar N****** would demonstrate that we do not condone such behavior. We provide a website - feedback@cochran.com - where such information is reviewed. We would certainly appreciate the opportunity to help you find the right vehicle if you are still in the market and would allow us the second chance, and not allow one person to make a statement for our entire company.
After watching the wonderful commercial about certified pre-owned vehicles, I visited their website on W. Liberty Ave. found a car --called in the morning and they assured me that it was still available . Drove there only to be told it was sold on Saturday....The salesman Joshua R*** was the most ignorant salesperson I have ever met. Didn't know prices on other cars available --- left me standing in front of a computer searching for cars while he went to his sales meeting. I left and no one ever called to ask why. Actually f... read more
Business response:
We are sorry for your experience. We would be happy to have our Sales Manager - Mr. Mike D**** - contact you if we could be allowed the opportunity to assist you in locating another vehicle.
I had a terrible experience at Cochran infiniti south hills I will never return and make sure I tell my friends not to. I had recently purchased Honda Accord and after week or two I have noticed few electric fault in the vehicle, my cabin overhead light, heated seat ,dashboard back light are not functioning, when I email them (Alex P***** and Alan D*******) they never responded back. Is this the way someone treats once the car is sold? while making the purchase this people will call several time and now if the customer has s... read more
Business response:
We would be more than happy to assist the customer by having the vehicle looked at. Please contact us to schedule a time to bring the vehicle in and we will provide a vehicle to drive while we look into your concerns.
After changing my mind on a car, I got voicemail from the salesman stating that it was "********" and I the fact that I hadn't returned his call from the previous day was "********". UNACCEPTABLE.
Business response:
Would appreciate customer providing us with more details as to what store they were shopping at and if agree - the salesperson so we can address.
In my personal experience and having dealt with this location for 7 months and having my QX60 having to go through Lemon Law, I have found that this location will not care for the customer. They will blame everything on Infinity so they do not have to deal with problems that arise. The person I had to deal with will not call you back and everyone in the company knows of this problem and they of course could care less. Same as the service that I have received. I would suggest stay away from Infinity since Cochran is the only ... read more
Business response:
Customers vehicle does not qualify for lemon law. There was an issue with a rattle and because of the difficulty in finding a rattle it took a few visits but it was found and fixed. Customer did receive compensation from Infiniti for the vehicle being down an extended period of time and #1 Cochran provided a significant discount on the trailer hitch. Customer had concern over the heating mechanism of the steering wheel and seat - but we showed him that it is operating as designed and not malfunctioning. We have provided the ... read more
I had a horrific experience with Cochran of South Hills Hyundai. My car had to be serviced due to an engine recall. My engine stopped functioning. The turbo engine for my Sonata was on back order. I wrote an item list of Cochran fixing 2 recalls, a broken power lock, a non functioning paddle/manual shifter, state inspection and emissions. Cochran had my car for just over 60 days. When I went to pick up my car, the car was filthy on the inside and out. In addition, the dealer never addressed fixing the door lock and paddle sh... read more
Business response:
Vehicle was towed in due to an engine recall and we had to wait 60 days to get an engine from the manufacturer. We could not do the diag as asked because the vehicle did not run. We could not inspect the vehicle because the battery had to disconnected to replace the engine which resets the Emission monitors. After replacing the motor we did diagnose the vehicle, and customer stated he had an extended warranty which we did not have information on, nor the customer. Customer provided the information later for extended warranty... read more
I had a terrible experience at Cochran yesterday. I will never return and make sure I tell my friends not to. Just because I am a women I feel they treated me like I was stupid. And the guy told me maybe it's to much car for you. They were not friendly.
Business response:
I am sorry that the customer feels this way. If we could have the location better identified on specifically which store she was dealing with - we could get our management team involved. Sincerely, Dirk H*****
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 80 reviews.
When is Harbin open?
Harbin is closed now. It will open at 9:00 a.m.
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