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Harbin
- Life Insurance
- Fayetteville, GA
About this business
InsuranceLife Insurance
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They kept our car for a month plus, did not provide a loaner until after we had to rent a car for a week, and did not communicate with us in any meaningful way. Loaner was obtained after escalated phone call to one of the company directors, who told us "one was coming back that day" and then they just pulled a car off the lot to placate us. We have a 2011 GMC Terrain that has some issues. They did things to it, but many of the issues are persisting. They were unresponsive when we let them know that the check engine light was... read more
Business response:
****, thank you for sharing your concerns with us. We understand how frustrating it can be to face persisting issues with your vehicle and to be without transportation. We apologize for the inconvenience your experience caused. You can reach our customer care team at *********************************** or give us a call directly and we will put you in touch with our management team to reach a resolution.
This is for Cochran ************* Pa.Mr Rob Cochran I did not realize that your company was flush with cash to be able to treat your Service Customers in such a manner to call them a name annoying yes your manager **** used that name for myself and my wife. These are the three people on July 5th that I came in contact with . ****************** and *****. I made an appt for an intermittent noise that was occurring on the drivers side. 6 hours later I had not received an update, so I started reaching out - no one would pick up... read more
Went to the dealership for one specific issue. They took it upon themselves to go over the entire vehicle and say thst there is ***** in repairs such as 4 whell drive was broke had it checked by another mechanic it's fine had new exhaust done they told me it was bad wrong agsin. They also did this to someone I am close to so that they can scare u into a new vehicle telling u it's unsafe to drive when infact it's a false statement so be ***** with them like I said they said ***** and my other mechanic checked all the stuff th... read more
Business response:
*******, thank you for sharing your concerns with us. Safety is our top priority, and we always strive to ensure our customers' vehicles are in top working order. Please reach out to us directly if there is anything that we can do to clarify or explain the recommended repairs.
They advertise loaner vehicles. I’ve made a call and was informed they had them which prompted me to schedule an appointment for them to say they don’t give loaner cars . This is stated all over their website and through workers<br /> <br /> <br />
Business response:
Hi ***, we apologize that a loaner vehicle was not available during your service visit. We understand your frustration, and have shared your comments with our management team for further investigation.
I purchased a 2018 ****** Rogue in 2021 as a Certified Preowned Vehicle. November 2023, car wouldn't start - got a new battery from AAA but problem persisted. Had alternator checked at ***** who stated not the issue and go to dealer. Dealer kept car for three days, never fixed the problem but suggested it could be battery terminal. This was the only time I spoke with him as he would only communicate via text. Finally got car back $285 out my pocket and he was no where to be found to explain what was going on. Complained to s... read more
Business response:
Hi ******, thank you for taking the time to share your concerns with us. We understand how frustrating it can be to have a persisting issue. We'd like to investigate this further so that we can get the help you need. Please feel free to reach out to our customer care team at *********************************** so that we can assist in reaching a resolution.
Beware of these people. Bought a 2019 dodge ram, used. Also got a bumper to bumper warranty. Took truck in for inspection, needs front struts at a price tag of 1600, of course warranty wont cover. Truck only has ****** miles. **** a lawyer to read fine print. Warranty cost almost 2000.******** said covers everything even head lights, sure. Think long and hard before dealing with these guys, read some of the other reviews!
Business response:
Thank you for sharing your concerns with us. We are sorry to hear that your warranty did not cover the repairs needed- please contact us directly so that we can discuss further options for timely and cost effective repair.
The salesman was great but the office screwed up multiple things and its been months now trying to fix issues with no legal registration. They are not friendly and dont answer the phone to you. They are ok treating customers like dirt and not doing job the way they should.
Business response:
*******, thank you for sharing your concerns with us. We are working to rectify as swiftly as possible.
Purchased a 2015 yukon Denali from#1 cochran gmc in Monroeville a few months back! Sun roof leaks , they keep saying they tested it and it doesnt when theres and whole forum concerning this issue! Also transmission is shifting oddly that showed me a video of the fluid being black but they say its not burnt! They claim the transmission needs updates and transmission flush! i asked why wasnt that done before they sold the vehicle! the response i got was that the transmission fluid got that dark in the 10,000 miles that ive use... read more
Business response:
******, thank you for sharing your experience with us. We understand how frustrating it can be to face difficulties with your vehicle. We are working to provide a solution at this time. Our management team is aware of your concerns- please feel free to reach out to us directly for further updates.
Have not responded to customer request. No consideration to the customer.
Business response:
*****, thank you for sharing your experience with us. If there is anything that we can do to assist in facilitating a resolution, please don't hesitate to reach out to our customer care team at ************************************
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 78 reviews.
When is Harbin open?
Harbin is closed now. It will open tomorrow at 9:00 a.m.
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