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Harbin
- Life Insurance
- Fayetteville, GA
About this business
Location details
370 E Lanier Ave, Fayetteville, GA, 30214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ive taken my car to this service department multiple times. Each time, they keep my car for multiple days because they just didnt look at, even with an appointment scheduled every time, and they always try to make you pay for things you dont need or recently had replaced. My main complaint is that I got my battery replaced here at the end of August 2023. My car was stalling to start and I took it to another dealership where they said I needed a new battery and quoted $425. They said that the battery wasnt installed correctly... read more
This has been the worst experience in car leasing and buying.I started all the leasing process online and through emails and phone calls because of the pandemic in 2021.When I went to check the vehicle in person it was missing accessories that ****** was not including on the * Trim.They never explained that before doing all the process and running my credit ********* was hard to change my decision once I went to see the vehicle and signed the contract. *ervice was always pushing for doing more on the vehicle.Besides when I r... read more
I got my car back after 3 weeks of sheer frustration and the inconvenience of being without a car with Cochran Hyundai of Monroeville. I dropped my car off on 8/23. The dealership service department gave me conflicting stories on what the issue was with my car. At one point the service clerk wanted to give me the part number to help with finding that piece to repair my car. How insane is THAT! They said it was no longer in production so they had to get it from an auto scrap yard in Ohio for a 2008 Azera. It took another week... read more
I don’t see how you can rate them with an A+ there is no truth in advertising with this company. They are actually false advertising and admitted to it. I recently scheduled a 30,000 mile service. There are about 20 items listed on the website that are included in the 30,000 mile service. They preformed 3 of the items mostly just an oil change. I paid $570.00. When I reached out to the manager he told me the website is wrong. You don’t get all the items listed which in fact are necessary for keeping your car safe for driving... read more
Business response:
*****, thank you for taking the time to bring your experience to our attention. We apologize for the error on our website, which has since been corrected. We were pleased to honor what was stated on our website and provide those services at no cost. If there is anything further we can do to reach a resolution with you, please don't hesitate to reach out.
They kept our car for a month plus, did not provide a loaner until after we had to rent a car for a week, and did not communicate with us in any meaningful way. Loaner was obtained after escalated phone call to one of the company directors, who told us "one was coming back that day" and then they just pulled a car off the lot to placate us. We have a 2011 GMC Terrain that has some issues. They did things to it, but many of the issues are persisting. They were unresponsive when we let them know that the check engine light was... read more
Business response:
****, thank you for sharing your concerns with us. We understand how frustrating it can be to face persisting issues with your vehicle and to be without transportation. We apologize for the inconvenience your experience caused. You can reach our customer care team at *********************************** or give us a call directly and we will put you in touch with our management team to reach a resolution.
This is for Cochran ************* Pa.Mr Rob Cochran I did not realize that your company was flush with cash to be able to treat your Service Customers in such a manner to call them a name annoying yes your manager **** used that name for myself and my wife. These are the three people on July 5th that I came in contact with . ****************** and *****. I made an appt for an intermittent noise that was occurring on the drivers side. 6 hours later I had not received an update, so I started reaching out - no one would pick up... read more
Went to the dealership for one specific issue. They took it upon themselves to go over the entire vehicle and say thst there is ***** in repairs such as 4 whell drive was broke had it checked by another mechanic it's fine had new exhaust done they told me it was bad wrong agsin. They also did this to someone I am close to so that they can scare u into a new vehicle telling u it's unsafe to drive when infact it's a false statement so be ***** with them like I said they said ***** and my other mechanic checked all the stuff th... read more
Business response:
*******, thank you for sharing your concerns with us. Safety is our top priority, and we always strive to ensure our customers' vehicles are in top working order. Please reach out to us directly if there is anything that we can do to clarify or explain the recommended repairs.
They advertise loaner vehicles. I’ve made a call and was informed they had them which prompted me to schedule an appointment for them to say they don’t give loaner cars . This is stated all over their website and through workers<br /> <br /> <br />
Business response:
Hi ***, we apologize that a loaner vehicle was not available during your service visit. We understand your frustration, and have shared your comments with our management team for further investigation.
I purchased a 2018 ****** Rogue in 2021 as a Certified Preowned Vehicle. November 2023, car wouldn't start - got a new battery from AAA but problem persisted. Had alternator checked at ***** who stated not the issue and go to dealer. Dealer kept car for three days, never fixed the problem but suggested it could be battery terminal. This was the only time I spoke with him as he would only communicate via text. Finally got car back $285 out my pocket and he was no where to be found to explain what was going on. Complained to s... read more
Business response:
Hi ******, thank you for taking the time to share your concerns with us. We understand how frustrating it can be to have a persisting issue. We'd like to investigate this further so that we can get the help you need. Please feel free to reach out to our customer care team at *********************************** so that we can assist in reaching a resolution.
Frequently asked questions about Harbin
How is Harbin rated?
Harbin has a 1.1 star rating with 82 reviews.
When is Harbin open?
Harbin is open now. It will close at 6:00 p.m.
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