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H & R Block
- Finance
- Santa Ana, KY
About this business
We look at your life through tax - and find ways to help. H&R Block is a global consumer tax services provider that prepares one in every seven U.S. tax returns. H&R Block is global leader in tax preparation services - we've prepared more than 700 million tax returns through retail locations and at-home, digital solutions since 1955. And with approximately 12,000 tax offices in all 50 states, as well as U.S. territories, military bases and abroad, we're always available to help you file your taxes. Find your local Santa Ana ... read more
Location details
726 S Main St, Santa Ana, KY, 92701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They " handle" retro fitness accounts. The last time I signed a contract for this gym was in 2015 for two years. My contract expired in 2017/ early. 2018. Tell me why I now have, on September 11th, 2019, 284 dollars worth of collections for an account that was not renewed for 2018 but yet the date on my credit report states June 2018. I have 0 collections on my account. I pay my bills on time. Clearly had they had my right information from ya know, a renewed contact in 2018, you wouldn't have had a card number that expired i... read more
Business response:
Hello Jade, After reviewing your account with *************, there is no record of cancellation on file. Per the terms of the agreement you signed with *************, after the initial term your account would automatically renew on a month to month basis until a 60 day written cancellation notice is received. After being delinquent for so long, your account was forwarded to First Credit Services in June of 2018. If you have any questions regarding your account please contact First Credit Services at 800-580-3912.
2019 most shady company winner! My anytime account was put on goldbrick last December, ABC financial placed an unauthorized charge on my card for $49.49 on February 2nd and then another unauthorized charge was made on my card August 30th for $58.99. When I emailed ABC Financial about this issue, they told me that the charges were for late and service fees. Anytime fitness charges $30 a month, how are they able to take random amounts out of my account without an emailed receipt to show what the charge should are for? I'll nev... read more
Business response:
Hello Garett After reviewing your account, I see a refund in the amount of $29.00 was processed back to your Visa card. This amount represents the service fee of $19.50 and late fee of $9.50. We apologize for any inconvenience this issue may have caused.
This company has horrible customer service. They do the billing for my gym membership. My credit card was lost stolen and as soon as I got my new card I tried to update. Unfortunately my local gym does not answer their phones. When you contact ABC unless you have your contract number you cant update your information. More importantly, if you do not have your contract number you cant speak with a customer service representative. They make it almost impossible it update your account so they can start adding penalties. This is ... read more
Business response:
Hello Curtis, Please be advised that you have the option to speak with a representative when using our automated system to update your billing information. There is also an option to locate your account by phone number if you are not aware of your agreement number. From reviewing your account, I see your credit card number has been updated and the draft is currently pending. Thank you.
Why do ya'll make people jump through hoops to cancel and account? Your own website says it can be done online but there is not place to do so. I wrote an email with all the necessary information...not it needs to be certified mail. Nobody has time to do all this just to cancel a gym membership. I got a call from a representative and although your website said this process online, a certified letter is require. I do I need to spend money on a certified letter when the gym is up the street - I send it to ya'll then ya'll send... read more
Business response:
Hello Tasharia, It is not uncommon for a club to require cancellation requests to be sent by certified mail only for tracking purposes. It is not meant to inconvenience the member but to ensure the requests is received and the member has proof the request was sent. Effective August 23, 2019, your account was cancelled with nothing further due. We believe this satisfies your request. Have a good day!
Terrible business practices. They make it nearly impossible to cancel a membership. They require a letter sent by certified mail with specific details included. After gathering all of this information I sent in the letter and unfortunately they just kept on charging me. So its a year later and they are still saying we don't have your letter on file and that its up to me to send another one. I am currently disputing charges and cutting them off from my AMEX. Just a sleazy company in the the way they make it impossible to canc... read more
Business response:
Hello Josh, It is not unusual for a club to require the cancellation request be sent in writing. Sending by certified mail allows for the request to be tracked to avoid this type of issue. Do you have the tracking number available to verify your letter was received by ABC? If so, please submit to *************@abcfinancial.com so your cancellation may be backdated.
30 Days to cancel an electronic account? Bottom feeder company. Avoid these scumbags.
Business response:
Hello James, It is not uncommon for a club to require a 30 day notice in order to cancel an account. This is information will be stated in the agreement you signed with the health club.
I am a member of Anytime Fitness in Coralville, IA. I like the gym and the people who run it. ABC Financial however is a total scam business. I used had money auto-withdrawn from my old bank account. I automatically paid every month for 2 years with no problem. I switched bank accounts and called to update my billing information on 6/14/2019. My bill wasn't due until 6/15/2019. I switched from my old bank account to a credit card I have. I was assured the switch was made with no problem. On 6/21/2019 I was charged my usual b... read more
Business response:
Hello Jonathan, Being that the request to update your draft information was not made until 4pm on 6/14/19, the account was already in the draft file for the 15th and the system did not have time to update. The fee was waived as a one time courtesy as you are now aware a few business days are needed for this type of change. I apologize you were not offered the option to pay your bill at that time to ensure your new card was drafted.
The only way to cancel a gym membership handled by them is to mail a written request to their p o box in Arkansas 30 days before the next payment is due. This is a completely unreasonable way to do business. I sent out a letter 1 day late and they said there is nothing they can do, I will be charged for another month which I will not use at all. It's 2019 and there are many other more efficient ways to cancel monthly fees. This is a clear case of making it as difficult as possible for members to cancel memberships. They are ... read more
Business response:
Brendan, Most health clubs request a cancellation notice to be sent in writing. Your agreement should indicate the kind of notice that is to be given to discontinue the service - most clubs ask for at least 30 days notice and you are responsible for any payments that arise during that time. I apologize we are unable to alter the club's cancellation policy.
This is the worst company I've ever dealt with! I went to Anytime Fitness in Maryland. All of the sudden my key fob stopped working. My original card on the account was cancelled due to fraudulent charges. My husband had an account with them also. His card had expired and he never updated it. Once I added my new card, they switched his account over and deducted from mine without my permission. You would think if a payment is missed they would notify the gym to call their customer. No, they started taking money from a debit c... read more
Business response:
Hello Tiffany The banking information on file for your account was updated on April 8, 2019 to a Visa card ending in 4255. This is the same card that we were drafting for your husband since his membership started in February 2018. ABC did not draft your account without your permission as we can only go by the information provided to us. Both of your accounts are currently cancelled and the club has issued a refund. I hope this satisfies any issues you had with Anytime Fitness.
Frequently asked questions about H & R Block
How is H & R Block rated?
H & R Block has a 1.3 star rating with 601 reviews.
When is H & R Block open?
H & R Block is open now. It will close at 7:00 p.m.
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