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Gutter Helmet by Harry Helmet® | Baltimore, MD
- Gutter Services
- Millersville, MD
About this business
Location details
210 Najoles Rd Suite 103, Ste s, Millersville, MD, 21108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | Closed |
I bought these gutters because I thought they stood behind there products and there main thing is if it gets plugged up they will come and clean it out. I called them because it was plugged up and they wanted me to climb up a ladder and take a picture. I’m 70 years old I can’t be climbing up ladder and that’s not what our contract says. So they said then it’s going to cost me 150.00 dollars to have them come out and unclog my gutters.
Business response:
The Warranty for this product is a manufacture's warranty. we are not the manufacture. As the dealer for this product we have the right to charge a warranty assessment fee to send a crew to the customers home to determine if the customer's issue is warranty related. If it is deemed to be warranty related we, per our agreement with the manufacturer will preform warranty related service without any additional fees. if the issue is not warranty related other fees may apply.
Since we needed gutter protection from nearby tree needles, I contracted with Gutter Helmet to put their product on our house in 2019. As per their sales person, video, and advertising, we were shown and told that if the helmets purchased did not perform as shown, they would fix the issue. Ever since the first rain we had after installation, their product has not done what was promised. The issue we had was that the fir needles that fell on the roof and helmets did not blow off with the wind and did not wash off with the rai... read more
Business response:
This customer has a manufacture's warranty for this product that he purchased. As the Dealer for this product we charge a warranty assessment fee to look at customers issues. if the issue is deemed to be warranty related then we will preform the warranty work with out any additional charge to the customer. The manufactures warranty does not include cleaning the customers roof and the exterior of the gutter helmet.
Absolute scam - bait and switch. They marketed their gutter helmet with a lifetime of free cleaning, which is why I went with them in the first place. And now they're claiming they ended that policy, and are going to charge me to clean my gutters.
Had Gutter Helmet installed Dec 2009. After a year I had to call twice a year to have the system cleaned because of clogging, the water would flow over the gutters like a water fall. Every year they would come out and check and clean. A couple of times the person who performed the cleaning said I need some extra parts installed to stop the clogging and water fall. After time has passed I still have the same problem. No one called to fix the problems. I called again and was told it would cost $50 to have a service performed t... read more
When I got the Gutter Helmet product installed, I was very happy with the results; it's done exactly what is promises, to help me avoid having to ever clean my gutters. That all changed when a downed tree grazed our house about two months ago. Minor damage to the gutters, but required a fix both to them and the gutter helmet product. Upon calling Gutter Helmet, I found out they are now owned by Lindor Home Solutions. I was sent by the person answering my call to their "customer care unit." No one answered and I was asked to ... read more
Very professional initial visit. Workers came when promised and took care of gutters in one day!
Business response:
Thank you for your review.
Dan S. Did a great job and was awesome! He was extremely thorough, helpful, and explained everything. We are so grateful for his expertise and professionalism.
Dan S******* of Gutter Helmet came to my mom’s house today to check her gutters. He was so kind and polite to the both of us. He got up on his ladder and inspected her gutters. He then gave us some recommendations. He also called before he arrived . We were very impressed with Dan!!!
I regret the day I got involved with Lednor. Their is vertically zero support after the gutter Helmet is installed. I have water leaking into my house and damaging my ceiling. The first appointment I made to remove a section that was not installed properly was cancelled by them with no notification to me because they were short of staffing. They said they made a call and left a voice message...there was no voice message. The follow up appointment was a no show. They told me he was at my house at 9:00 AM. I was home, no door ... read more
Business response:
We have contacted customer and scheduled inspection visit for this Saturday July 27th
Frequently asked questions about Gutter Helmet by Harry Helmet® | Baltimore, MD
How is Gutter Helmet by Harry Helmet® | Baltimore, MD rated?
Gutter Helmet by Harry Helmet® | Baltimore, MD has a 3.8 star rating with 511 reviews.
When is Gutter Helmet by Harry Helmet® | Baltimore, MD open?
Gutter Helmet by Harry Helmet® | Baltimore, MD is open now. It will close tomorrow at 12:00 a.m.
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