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Gutter Helmet by Harry Helmet® | Baltimore, MD
- Gutter Services
- Millersville, MD
About this business
In business for over 30 years, the Gutter Helmet® gutter protection system uses a multi-patented design to guard gutters from leaves and debris and to ensure that even the heaviest amounts of rain water flow smoothly towards downspouts and away from your home. Our patented technology is backed by a lifetime Manufacturer Warranty, meaning if anything should ever happen to your protection system, we will come out and fix it at no charge. With our superior customer service and 30 years experience, Gutter Helmet® has bec... read more
Location details
210 Najoles Rd Suite 103, Ste s, Millersville, MD, 21108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | Closed |
The Harry Gutter Helmet was purchased on 7/14/20. I called Gutter Helmet regarding the gutter helmet being clogged and preventing proper water flow, as advertised. During that time, I was informed that under their new policy, the consumer would have to pay a $50 charge for the techs or those responsible for correcting the issue before we could receive service. When I spoke to the representative at that time, I informed her the contract does not state this, the warranty from 2020 does not state this, the salesman did not say ... read more
Terrible customer service. AI generated ***** is not helpful. Charge $100 just to schedule a repair. There is no one to speak to directly. Waiting months for repair. No promt on system to address repair needs.
Great customer service and very friendly and knowledgeable representatives. I have their Gutter helmets and they work great!
HORRIBLE AND UNRESPONSIVE COMPANY FOR SCHEDULING AND COMMUNICATION. DO NOT USE THIS COMPANY. THEY CHARGE YOUR CREDIT CARD AND THEN CEASE COMMUNICATION. Sales Reps are nice until the contract is signed then they become UNPROFESSIONAL AND DOWNRIGHT RUDE LACKING ALL INTEGRITY AND CREDIBILITY. I signed a contract ONE WEEK AGO, PAID MY DEPOST OF $1,000 and literally NO ONE HAS CALLED ME TO SCHEDULE. I am DISPUTING THIS FRAUDULENT CHARGE AND WILL TAKE TO COURT IN ADDITION TO FILING WITH BBB and OAG office for fraudulent business p... read more
Business response:
As per our conversation you are currently scheduled for install weather permitting on 6/10/25. this date could change if weather impacts our schedule. you will continue to receive automated text messages as we get closer to your install date.
I give this company 0 stars. I just read the other reviews and agree with all except the few fake good reviews. Please do not use this company. I regret using them to the highest degree. After they installed the gutter helmet our roof has continued to leak. Every time it rains water pours into our house. I have called customer service many times they either don’t answer, are very nasty and dismissive, or hang up on you. This is a horrible company. With water pouring into our house it has taken them 4 or 5 weeks to give us an... read more
Very responsive service, and excellent service personnel. Work performed was as discussed and in a very timely manner.
As with other consumers leaving a review, this company fails to honor the Gutter Helmet Lifetime Performance Warranty. They promise to clean your gutters once a year-lie. They promise your gutters will never clog-lie. The lifetime performance warranty is guaranteed to allow free flow of water without clogging-lie. Instead of honoring the warranty, they want to charge $150 to clean your gutters- true! I paid $6,125 for lies! Find someone else to install a gutter system. Gutter Helmet doesn't work any better than any other sys... read more
Gutter Helmet gutters are supposed to come with a "no clog" lifetime warranty. Part of Warranty includes cleaning your gutters once a year, at no charge. These gutters do clog up, they are NOT maintenance free. Now, they told me they've changed the contract! They want me to send them pictures of my gutter system, and it will now cost me $150.00. I will also file a complaint with the Attorney General because this is a scam.
I bought these gutters because I thought they stood behind there products and there main thing is if it gets plugged up they will come and clean it out. I called them because it was plugged up and they wanted me to climb up a ladder and take a picture. I’m 70 years old I can’t be climbing up ladder and that’s not what our contract says. So they said then it’s going to cost me 150.00 dollars to have them come out and unclog my gutters.
Business response:
The Warranty for this product is a manufacture's warranty. we are not the manufacture. As the dealer for this product we have the right to charge a warranty assessment fee to send a crew to the customers home to determine if the customer's issue is warranty related. If it is deemed to be warranty related we, per our agreement with the manufacturer will preform warranty related service without any additional fees. if the issue is not warranty related other fees may apply.
Frequently asked questions about Gutter Helmet by Harry Helmet® | Baltimore, MD
How is Gutter Helmet by Harry Helmet® | Baltimore, MD rated?
Gutter Helmet by Harry Helmet® | Baltimore, MD has a 3.8 star rating with 485 reviews.
When is Gutter Helmet by Harry Helmet® | Baltimore, MD open?
Gutter Helmet by Harry Helmet® | Baltimore, MD is closed now. It will open tomorrow at 12:00 a.m.
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