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Gutter Helmet by Harry Helmet® | Baltimore, MD
- Gutter Services
- Millersville, MD
About this business
In business for over 30 years, the Gutter Helmet® gutter protection system uses a multi-patented design to guard gutters from leaves and debris and to ensure that even the heaviest amounts of rain water flow smoothly towards downspouts and away from your home. Our patented technology is backed by a lifetime Manufacturer Warranty, meaning if anything should ever happen to your protection system, we will come out and fix it at no charge. With our superior customer service and 30 years experience, Gutter Helmet® has bec... read more
Location details
210 Najoles Rd Suite 103, Ste s, Millersville, MD, 21108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | Closed |
Crooks. They take the money and run. Lifetime warranty is a joke as they first look to invalidate the contract for any service request, referring to the contract fine print, to do nothing and quote additional costs. Terrible service once install is complete, and payment made. One star because zero is not an option.
Great service from initial sale to installation. The workers were friendly and professional. Gutter helmet looks great and blends with my roof perfectly. I am excited to never have to pay to have my gutters cleaned again! I highly recommend the product and this company. It comes with a lifetime warranty that?s what a quality product this is.
After I complained, they told me "that's what the internet is for" so here I am. Run. I gave them one star because zero wasn't an option. Lots of promises until they have your money. I paid less than 50% of the first estimate. Installation was supposed to be in 4-6 weeks before leaves started falling. It took over 3 months! I took off 2 vacation days to be here for the installation and both were cancelled at the last second. Then, they'd show up randomly unannounced and left whenever they felt it was time. Week after install... read more
Business response:
We are very sorry to hear about this. Someone will be in touch soon about this issue to help resolve this. Thank you for your patience and again, we're very sorry to hear.
I had Gutter Helmet installed two years ago. Gutters over run and splash mud, from the flower bed, onto the house. They leak over the edges at the valleys. They also need cleaning all the time from where they over run. Any small piece from the trees interrupts the flow into the gutters and I end up with a black spot. The reason I purchased them was because I got tired of cleaning the leafs from the gutters. Now the gutters stay clear but the cleaning and maintenance is still there. Wish I would have spent the extra for leaf ... read more
Business response:
Thank you for your review and we're sorry to hear. I see you are scheduled for a follow up visit to fix/inspect the system. Thank you for your patience and thanks again for the head's up! Please email reviews@harryhelmet.com for any further questions/issues. Thanks again!
Installed quickly, professionally and exactly when promised! We are extremely pleased with this product and the installers.
Business response:
Thank you for the review and for your business! We're so pleased to hear you're satisfied with our company and services! Thanks again!
The gutter guards never worked, they said it was due to pollen but it would take at least six weeks for them to come out to clean them. In that time, it was like not having gutters at all. It would only take a few weeks for them to stop working again, and we would go round and round trying to get them to come out again. I ended up pulling them off. Buying them was like throwing money away.
Business response:
I am extremely sorry for your bad experience with the Gutter Helmet system, this product has been on the market for over 40 years with thousands of satisfied customers nationwide. Though there may be certain conditions that warrant repeated trips during the year to keep the system working at peak efficiency, consumers have a lifetime performance warranty that guarantees customers will receive warranty service at no charge. Again I apologize for the bad experience Del T****** Owner
Excellent product and installation was done so fast & professional done
Business response:
Thank you for the review and for your business! We're so pleased to hear you're satisfied with our company and services! Thanks again!
Trying to make an appointment to have someone clean the gutter "helmets" is impossible. They take your info and say "someone will call you back within 3 weeks to make an appointment." They never call back. I should not have to wait 3 weeks for a call back to make an appointment. Two years ago I called to have shields placed at a few corners where the rain was coming too fast for the gutters to collect. It took them coming 3 times to understand what we needed. I stopped referring people because the service department is a mes... read more
Business response:
The East Coast Director of operations will be contacting the customer today and we have an appointment set for a tech to be at there home tomorrow.
This place refused to give me back my $900 deposit until I called every single day and complained to their corporate office and Ill attorney general. Terrible customer service that basically kept passing me off to the next . No respect for the customer.
Business response:
We do sincerely apologize for the clerical error / miscommunication internally. There was no malice or malicious intent and when we realized the error it was corrected right away. Thank you for your patience and for your message!
Frequently asked questions about Gutter Helmet by Harry Helmet® | Baltimore, MD
How is Gutter Helmet by Harry Helmet® | Baltimore, MD rated?
Gutter Helmet by Harry Helmet® | Baltimore, MD has a 3.9 star rating with 454 reviews.
When is Gutter Helmet by Harry Helmet® | Baltimore, MD open?
Gutter Helmet by Harry Helmet® | Baltimore, MD is open now. It will close tomorrow at 12:00 a.m.
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