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Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I brought both of my vehicles for their maintenance and as always Mr. Roland Pompa our service advisor took care of my vehicle needs. Gunn Acura service department always does the best job with very friendly and qualified service staff also the waiting room is always clean. Thank you Gunn Acura and Mr. Pompa.👍🏽👍🏽
Business response:
Thank you for your kind words! We're so glad to hear that Mr. Roland Pompa and our service team continue to meet your expectations. We take pride in providing top-notch service and maintaining a comfortable waiting area for all our customers. We look forward to serving you again!
Excellent service. . I was greeted in a timely manner and offered transportation home while my vehicle was worked on.
Business response:
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with us and that our team provided timely service along with convenient transportation. Your satisfaction is our top priority, and we look forward to serving you again soon!
Exceptional Customer Service! Excellent communication skills. Always proactive in reaching out with service updates and very professional in resolving service conflicts. Roland Pompa provided an excellent customer experience!!
Business response:
Gunn Acura
Always professional, courteous, friendly Car repairs are great and done in a timely manner I utilized one of their drivers to take me to work He was professional friendly and knew exactly where I was going I arrived safe and no issues Thank you JT he was my service professional
Business response:
Thank you for your kind words! We're thrilled to hear that your experience was professional and efficient, and that JT provided excellent service. We're also glad our driver ensured you had a safe and smooth ride. We appreciate your trust and look forward to serving you again soon!
The folks at Gunn Acura were very helpful and informative with our vehicle decision. They went above and beyond. Paul in sales is an asset to Gunn.
Business response:
Thank you for your great review! We're so glad to hear that our team at Gunn Acura, especially Paul, went above and beyond to help with your vehicle decision. We truly appreciate your kind words and are happy to have Paul on our team!
Easy to schedule an appointment and car was ready when promised. Provided clear explanation about service required.
Business response:
Thank you for your kind words! We’re glad you found scheduling easy and appreciated our timely service. Providing clear explanations and meeting promises are priorities for us, and we’re delighted your experience reflected that. We look forward to assisting you again!
Unfortunately, I was disappointed when it was time to pay my bill for services I had my oil changed and tires balanced and rotated and replaced filter. The total cost was $296.22. I will not be bringing my vehicle back for service as I have done the last 3 years.
Business response:
We’re truly sorry to hear about your disappointment with the service cost. We understand how frustrating this can be, and we’d love the opportunity to address your concerns. Please feel free to reach out to our service department to discuss your experience and explore options. Your satisfaction is important to us, and we hope to have the chance to regain your trust.
One of the reasons I’m on my 5th Acura from Gunn is because of their top notch service! I love the vehicles but the service keeps me returning!
Business response:
Thank you for your loyalty and for choosing Gunn for your Acura vehicles! We're thrilled to hear that our top-notch service plays such a key role in your continued trust. Your kind words motivate us to keep delivering excellence!
Drop off for scheduled oil change and tire rotation was mostly efficient. Service staff couldn’t find online schedule and said they could work me in, but I found my texted confirmation on my phone.
Business response:
Thank you for your feedback! We apologize for the inconvenience with the scheduling mix-up. It’s great that you had your confirmation handy, and we’re glad our team was still able to work you in quickly. We'll use this experience to improve our scheduling process. We appreciate your patience and look forward to serving you more efficiently next time!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,373 reviews.
When is Gunn Acura open?
Gunn Acura is closed now. It will open at 9:00 a.m.
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