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Gunn Acura
- Car Dealers
- San Antonio, TX
About this business
Welcome to Gunn Acura! Gunn has been a fixture in the San Antonio community since 1955 and we are excited about introducing our unique One Simple Price™ philosophy of selling cars. In 1995 Mr. Gunn made the decision to offer our customers an alternative to the stereotypical car buying experience and made a commitment to our customers. * Every vehicle is clearly marked with our upfront One Simple Price™ * Peace of mind with our 48 hour no questions asked return policy* * Best in class 10-days or 1000 miles written... read more
Location details
11911 I-10 West, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Courteous staff and relatively quick service if you go early enough in the morning, gets quite busy after 10am
Business response:
Thank you for your feedback! We're glad to hear you found our staff courteous and the service efficient during the early hours. You're absolutely right—things do tend to get busier after 10am, so early visits are a great strategy.
Had another excellent customer experience with my Service Manager, JT. He’s the best! Friendly, knowledgeable, professional, helpful guy. I truly appreciate all his hard work!
Business response:
Thank you so much for the kind words! We’re thrilled to hear that you had such a positive experience. He truly is a valuable part of our team, and we’ll be sure to pass along your appreciation for his hard work!
They do good work on the car, and communication is excellent. The service department is very professional. The only complaint I have is they charge a 3% premium if you pay via credit card, which I feel is unbecoming of a high end car dealer.
Business response:
Thank you for your feedback, Jon. We're glad to hear you were happy with the quality of work and our team's communication and professionalism. We understand your concern about the credit card fee and will be sure to share it with management for review.
Gabriel did a great job communicating with me on progress and recommendations for my car.
Business response:
Thank you for sharing your experience! We're glad to hear that Gabriel kept you well-informed throughout the process and provided helpful recommendations. Clear and consistent communication is something we value, and it's great to know Gabriel delivered that. We appreciate your visit!
I really struggled with working in my recalls due to scheduling, living too far away, no loaners, etc I just kept putting them off letter after letter! When I received an email from local Gunn service department personnel that a loaner was available and detailing what I needed, I responded right away and was contacted immediately for an appointment within the week! My advisor, JT, communicated thoroughly & efficiently, answered all my questions, and performed and delivered my vehicle as promised. I am so grateful that someth... read more
Business response:
Thank you so much for taking the time to share your experience! We understand how frustrating and stressful recall scheduling can be, and we're thrilled to hear that JT and the Gunn Acura team were able to make the process smooth, stress-free, and convenient. It’s great to know the communication, service, and loaner vehicle exceeded your expectations. We truly appreciate your trust and are so glad we could turn things around for you. And yes—that 2025 MDX is a beauty! We hope to see you again soon!
My service advisor, Decklin (sp? ), was very attentive and knowledgeable. He kept me informed and educated throughout the whole process.
Business response:
Thank you for the wonderful feedback! We’re so glad to hear that Decklin provided attentive and knowledgeable service throughout your visit. Keeping our customers informed every step of the way is a top priority, and we appreciate you recognizing his efforts. We’ll be sure to pass along your kind words!
The sales team at Gunn Acura are amazing. I loved their no haggle, one price selling system. They made it so easy and relaxed to buy a car. I highly recommend them.
Business response:
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our no-haggle, one-price approach and that the buying process felt easy and relaxed. Our sales team works hard to make every experience smooth and stress-free. We truly appreciate your recommendation!
Roland did an amazing job with keeping me updated with my car. He went above & beyond to ensure I was happy with the outcome. Thank you Roland!
Business response:
Thank you for taking the time to share your experience! We're so glad to hear that Roland went above and beyond to keep you updated and ensure your satisfaction. His dedication to excellent customer service truly makes a difference. We'll be sure to pass along your kind words—thank you again!
The Gunn Acura service department did another outstanding job! My RDX needed major brake and suspension work. Once again, my service advisor, John Thomas, did an excellent job! He is always friendly, professional, knowledgeable, and responsive. Kudos to the service technician for a wonderful repair job.
Business response:
Thank you for the thoughtful review! We're thrilled to hear that John Thomas and our service technician delivered another outstanding experience on your RDX’s brake and suspension work. Your praise means a lot, and we’ll be sure to pass along the kudos to the team!
Frequently asked questions about Gunn Acura
How is Gunn Acura rated?
Gunn Acura has a 4.8 star rating with 8,400 reviews.
When is Gunn Acura open?
Gunn Acura is closed now. It will open tomorrow at 9:00 a.m.
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