Gulf States Toyota

Scott P 

on BBB

a year ago

I brought my Lexus rx350 to the collision center to get it fixed hoping it would be fixed correctly from the dealership. They have had my car for four months now and I've called many many times and they either don't call back with an update or wait a long while to even call back if they do. I've contacted lexus usa directly too and this got the ball rolling. The dealership said they have loaner cars and they'd get me into soon . Well it's 4 months later and I'm paying for a rental still and I live 2 hours away from the deale... read more

Ronald V 

on BBB

a year ago

We have owned Toyotas for years, but this 20012 Toyota Tacoma is the wort vehicle we have ever owned, bar none! Nothing but problems, with the frame (covered) broken leaf springs, broken brake lines, I could go on, no need. Right to the point, after calling Toyota and letting them know that the one leaf spring was covered under warranty and when we asked about the other, we were told, "well it's not broken now" well after the warranty was up, guess what, it too broke. The cost? close to $1000 for one leaf spring! Toytota sup... read more

Stephen B 

on BBB

a year ago

I have owned or leased cars fot 50 years and we had an accident after Hurricane Ian 4 months ago due to traffic signaks not working. 4 months no car no parts no call back from local Lexus GM. Over a dozen calls with corporate and Lexus Financial all say we willget back noone does. Horrible company horruble service 

Kacie N 

on BBB

2 years ago

Obviously Toyota's mission "to attract and attain customers with high-valued products and services and the most satisfying ownership experience in America" is NOT really put into practice. I have hands-down had the WORST car ownership experience with Toyota. I hit a deer in my 2021 RAV4 Hybrid in the beginning of October. I got the car to the body shop and after a full evaluation of the damage, was told that there were parts delayed. However, after a month in the shop, I was informed that a specific part is not even being ma... read more

Victor M 

on BBB

2 years ago

Failed to address the issue with white paint chipping away on Toyota Tacoma 2019 There is a documented issue with Toyota súper white paint code 040 they have addressed the issue with other models but not Tacomas my 2019 under milleage 24k in 3 years has paint already chipping just a month over the time warranty of 36 months. Is sad how a brand so big failed to address this problem they must not care about their customers. Goes without saying this is my last Toyota. 

Michael G 

on BBB

2 years ago

Please think twice before you buy a Lexus. We bought the first RX350 in August 2022 and transmission failed in the first week. We have waited for the new one for over a month. When we turned on our A/C it started leaking on day number one. Lexus refused to honor his four years bumper to bumper warranty and denied our claim for repair. Case manager Jody was very rude to me. I have asked her to connect me to her supervisor, but she answers that nobody can change her decision if she denies my claim. She acted very unprofessiona... read more

Linda B 

on BBB

2 years ago

I, along with 3 members of my family, will NEVER buy a Toyota product again! We have been long time supporters, however, after a long year battling a non-fault accident totalling our brand new toyota-seeing the way a multi billion company handles/treats their customer/supporters this is the end result!!! It wasn't the customer service, etc., however it's the company's attitude...'business is business!' Well guess what, say/treat enough people like that and even big companies can/will lose business which eventually, closes do... read more

Minh N 

on BBB

2 years ago

2009 RX350 Oil Cooler Pipe Bust: As we were slowing down on WB I-94 due to construction, our red oil light was on, then flashing. Eventually, all other warning lights were also on. The car then drove another 1.5 miles to a safe location (local Honda dealership) -there it was determined that the vehicle was no longer drivable. Honda wouldn't touch it. Upon inspection, 4 quarts of oil were lost and Lexus Service later confirmed that the rubber oil cooler tubes were broken and had to be replaced by the metal ones. Lexus Corp la... read more

Tara C 

on BBB

2 years ago

**BEWARE OF FRAUD** This company/location is engaging in deceptive practices. They are posting vehicles for sale for lower than their other locations, and the cars are already sold. Classic bait and switch! Toyota has the best cars and the absolute worst salesmen! I have purchased ten cars in my 20 years of driving. My first car at 15 was a light green Toyota Tercel. However, today is the day I am officially done with Toyota and its vehicles! I was at Heritage Toyota in Harrisburg, PA, searching for A CAR TO BUY when I notic... read more