Michael g. on BirdEye
3 years ago
09/29/2016, 08:50 AM
Buyer beware. Contracted through home depot. Initial inspection failed. Job was simple, remove old functioning package ac unit outside house, replace with new package unit, replace thermostat control panel on inside wall. Initial install failed miserably, for two weeks the unit was not cooling my house, was only cooling the inside of the ac unit, causing massive condensation and flooding for 8-12 feet around the unit resulting in oversaturation of the ground and a nearby tree coming down pulling out a brick and mortar flowerbed off of the side of my house, damage to house (estimated damage $2000-3000), mold is on the unit from where the condensation came from, after 4 or 5 visits where their own employees couldnt believe that the install happened the way that it did, as well as the unit being realigned to my ducts (another fail) finally they pulled the unit and re set the pad, no compensation for the extra $100 on my electric bill for that month to air condition the unit and not my home, it failed inspection during this time. Re inspection has now failed as well because the new pad wasnt set properly and the ac unit was falling off the pad (cape coral permit inspections words). Myself and my girlfriend have both had upper respiratory infections since this failed install, investigations into the cause are scheduled, no compensation offered for the loss of life expectancy of the unit due to it overworking and overcondensing out of the side of the unit like a river for the two weeks they left it. I dont trust them to not half*** any further work, making my warranty with them useless. They did fire the employees responsible, but that doesnt help me out with this mess. Response to the failed reinspection was to fill the gaps under the unit in the pad and concrete blocks was to use expanding foam, which looks like ****. This ac unit is 3-4 months old and already looks like it has been there 2 years.
DO NOT USE THIS COMPANY!!! WITHOUT A REFUND OR A BRAND NEW AC PUT IN BY A REPUTABLE COMPANY WITH A WARRANTY AGREEMENT I AM TAKING THEM TO COURT!!