Google

Adail S 

on BBB

2 years ago

This company is an absolute joke in the customer service department. I recently had my Gmail account hacked by someone in a different state, they ordered a $700 phone and paid for it using my PayPal account (not sure how they were able to bypass ** PayPal security), but the fact is they ordered the phone and filtered my emails so I would not receive mail from google, so by the time I realized what happened it was too late to cancel the order on my own so I reached out to Google and asked them to cancel it since the phone had... read more

Waylon L 

on BBB

2 years ago

Google customer service has been avoiding my inquiry about Google Pixel 6 pro phone - it has been several months. I bought it last December and it was cracked within one month. After researching about this product, I learned that Pixel 6 pro is having a lot of issues - malfunctions and many more. The shop I purchased from said they can do nothing as they are not responsible and they pointed out that Google is the one who should handle this and that issue. It is like when you purchase LG oven from hoe depot, LG company takes ... read more

Robin F 

on BBB

2 years ago

I was told that I had to do all the "leg" work and when I couldn't get all the information for a promotion that they had that I wasn't able to get the promotion. The issue with getting the info was that all I could talk to was a computer. It kept telling me that it couldn't give me the info. My phone was not qualified for that. I called and did everything I could to talk to a person but had no luck. It was even a company that they work with, so I don't understand why they couldn't help. 

Peggy H 

on BBB

2 years ago

I bought $400.00 in Google Play Cards for gifts and the company refuses to honor them. I wrote to the company and sent copies of my receipt and was told the cards could not be redeemed without more information. I went back to the Walmart store where they were purchased and they check to make sure everything was done correctly on their end. I asked if they could just refund my money for the useless plastic cards and they could not. I am out my money and have no way to get it back. Scam company! I will never buy Google Play ca... read more

Joseph O 

on BBB

2 years ago

I switched to youtube tv thur google and for the last 3 or 4 months I paided. My $64.99 they also took out $64.99 out of my wife's acc. now I cannot get this straightned out and get a rerfund. How do you get to talk to person 

Cherra J 

on BBB

2 years ago

Verizon SYSTEM UPDATES from Apr2022-Jul2022 issued security breach to access your device. I've manage to block the intrusive company, those updates have shown they were able to push pass ** security even hacked Norton360. GOOGLE SECURITY BREACHED when logging in, another device logs on & can't be removed in GOOGLE Accts Manager. Verizon BIOMETRIC UPDATE 6.0.0.4 -fingerprint update another security breach installed. W/ the other unknown device in GOOGLE acct it was able to unlock my phone w/o password **** swipe. Verizon was ... read more

Shawn S 

on BBB

2 years ago

I signed up for Google Fi in April of this year I canceled in April of this year less than 24 hours later they owe me a refund of $41.75 I still don't have my money and they won't do anything nobody will talk to me nobody will do anything about it they keep telling me that only one person involved The specialist whatever that is I don't know what they specialize in but the specialist is the only person that has access to my account what if he does 

Alex D 

on BBB

2 years ago

I have been a certified Google PPC consultant for about a decade now. However, about 4 years ago I began to lose faith in Google Adwords due to it's business practices. The problems are numerous, but one of the worst offenders is Google's deceptive manner of making it impossible to exclude app mobile traffic. The second issue is I decided to use it for a personal campaign for a new start up I am working on. I saw their "spend $500 get $500 credit" promotion in November 2021, and took a screenshot of their advertisement. In g... read more

Robert F 

on BBB

2 years ago

Purchased the top of the line reflection 315 travel trailer took possession 19 July 2022 on a 2023 reflection upon arrival, tire link didn't work and rear back up camera doesn't work have tried to notify the company since 21 July today is August 1 I have talk to one person on 26 July never called back. Lippert who they use for all their components are excellent you call them they pick up the phone and handle the issue no matter what. They gave me a case number to call Grand design to have a warranty issue solved, when I call... read more