Google

Teresa W 

on BBB

2 years ago

Misleading and overcharging phone services. There wasn't any info given regarding charges and phone costs. 

Linda B 

on BBB

2 years ago

YouTube tv is a hassle I purchased it $69.54 the channels and guide came up but wouldn't show. So I turned right around and cancelled it but I were gonna try it again maybe I missed during something. But it wouldn't let me back but in order to get it I had to chat with the support team so they connected me to someone he never tried to get the picture working I asked why it such a hassle I to get YouTube tv showing or just refund my money back to my PayPal account so they wanted my bank account number but it were charged on m... read more

Wade M 

on BBB

2 years ago

I think you're not helping recover the Google accounts when there is a problem trying to get in to the account or trying to retrieve an account if you have lost the phone the account is on 

Cosmo B 

on BBB

2 years ago

I changed my phone number and now I cannot access over a decade of childhood videos 

Richard A 

on BBB

2 years ago

Google is not removing positive reviews made by our customers. I reached out to Google They told me our customers violated one of their review policies. I asked which one, and they send me a huge list and told me that they couldn't disclose which one. They instructed me to send the list of policies to our customer and ask them not to violate one of them. No thank you, I will not be doing that to our customers. Calling Google is a complete run-around and waste of time. They have this attitude about them, like, "We are the big... read more

George K 

on BBB

2 years ago

Poor experience with Google Fiber installation and service. Installation was not in a usable place for wired connections and the connections were needed upstairs. I need the fiber jack moved and the company is not willing to follow through on a promise made by a contractor of the company. The Google mesh equipment was set up properly and was entirely unusable for work purposes in my upstairs home offices. The best they could offer was a measly $25 credit and running in circles on the issue of being able to relocate my fiber ... read more

Geoff W 

on BBB

2 years ago

I complained to google local guide forum about a local guide/company that was black mailing me, or they would put up fake neg. reviews for my business. When I complained about that, google removed by business from google maps listing, for having no signage, while nearly all of my competitors also have no signage. when I complained and filed complaint with google about my competitors, after google removed my maps listing, google did nothing at all about any of my competitors that also had no signage, even though I sent pictur... read more

Andrew E 

on BBB

2 years ago

Carlos is the man ð??¯ 2 months ago I began working with him with little faith in buying a house because of my past and he was right their to tell me that "we will get there" and that we did . 2 months later I am now accepted for my very first home and couldn't be more thankful for Carlos and his team. 

Jill W 

on BBB

2 years ago

GOOGLE DOES NOT CHECK TO SEE IF NEGATIVE REVIEWS LEFT FOR YOUR BUSINESS THAT YOU QUESTIONED ARE LEGITIMATE OR NOT!! A customer service represenative for Hughes Net Internet that I got upset with left THREE 1-STAR REVIEWS for my company and I have left Google 8 messages, NO response back!!! I have been a 5-star trainer for years and that hurt my business! I have never done business with ANY of the people who left me three in one week!!! I KNOW it was them because I just bought a house and they are the ONLY ones that have my n... read more