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- Business Services
- New York, NY
About this business
Location details
111 8th Avenue, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the worst customer service! Actually they have no customer service. I have a Google product that does not work and cannot get any technical support.
They deserve a negative rating, not 1 star. Google Fiber installation was a complete mess. Two different crews came out to "trench the yard" but insisted in putting the lines directly across the yard, the shortest route possible, rather than through the same area where the other utilities are run...across all the irrigation zones, under driveways, etc. I refused to agree to put the lines through that area of the yard. I asked on 3 separate times during three different conversations with their crews to have a supervisor conta... read more
If I could give less that one star I would. Less than 8 hours in and the service failed! Service was atrocious when I called, and neither "******" nor the alleged supervisor "*********" was of any help. They stated they will charge me until the equipment is returned, even though I had no service on day one. I have never experience worse internet service or customer service in my lifetime. I fortunately did not cancel my current provider.
I have about $120 worth of Google playstore cards frozen and cannot be redeemed. Although there is evidence I paid for the cards and followed directions to fix the issue. Some Google gift cards glitch when customers attempt to redeem the cards. In my case, when I enter the codes into my accounts, I get a message saying that more information is needed and to send details in a form. The form requires a photo of the card, a reciept and information about location, and the store where the cards are purchased. When I get a email a... read more
They have businesses wait 3-4 weeks to re activate their account only to deny. Meanwhile all the information that was asked for was sent. There is absolutely no person to contact via phone or email. It is absolutely horrible that this is allowed. I'm a single mother trying to provide for my kids and need my business listed yet I'm getting no where!!
Problems with my Google pixel 6 pro phone. In September my phone got an error message "SIM card not supported". After working with my cell provider, spending hours trying to fix the issue & replacing the SIM card, my cell provider determined that it was the device that is defective. With this error message all the features worked, I could make calls & receive them. But randomly, it wouldn't allow me to send texts OUT. I'd get messages in, but sometimes couldn't respond to them, having to restart my phone which worked rarely ... read more
Won't allow me to make corrections to my business profile, cut off my chat sessions with them without notice. This is cutting me off from my livelihood. Too big to care about individual customers now.
Unreasonable guidelines!!! I switched the ****** couple of months ago and I updated the address on my Google Business account. Right away I reviewed notification that my account is being frozen because per Google guidelines my account doesn't qualify for display. The support system required for me to send them: 1. A scanned copy of my business registration showing the address I want to use - our license display Real Estate Commissioner address as he is the one issuing the license not a broker. 2. A utility bill showing the a... read more
I have tried for over a year to get out of Google Workspace. When I googled directions, it reported you can't get out of workspace and gave me instructions on how to reduce my payment. I'm trying again to cancel, and I'm caught in link ****. I finally got on to the link and was able to remove my credit card but was not able to cancel the account. I have reached out multiple times and I was not able to receive any help. I recently received an email that report they had "successfully renewed my account." Every email is marked ... read more
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Google has a 3.8 star rating with 3,349 reviews.
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