Google

William A L 

on BBB

2 years ago

Google keeps spamming me with scam fraudulent website that i never signed up for , an can't unsubscribe from. I unsubscribe an scamming spamming emails still going on. 

Jency R 

on BBB

2 years ago

I purchased a Google Play Card that is defective, it clearly did not provide the complete code at no fault of my own. The very next day, I tried to let Google know I need the redemption code, I finally found a way to get a hold of the support (non-support) chat and was asked several times to provide the receipt and copy of the back of the card. I explain to ***** that I lost the receipt, so since this was my first time giving using this card she told me to open an Google Pay acct but while doing that we got disconnected from... read more

Jennifer M 

on BBB

2 years ago

Google ad is the worst. I'm in the hospital and trying to cancel ads that I didn't **** to pay for that much. I agree to 14 a month. And have 2 extra charges one for $50 and one for $100. On top of the $14. When I call they have disconnected me 4 times. I explained i was in the hosp. And had a stroke and please to stop the ads. And tried to on line. I will never try this again they disconnected you and the automated service would not take my customer # and would disconnect me 

Lindsay B 

on BBB

2 years ago

Google Fiber is good when it works, but when you have trouble the business and their techs are no help. We have had several techs out, and I have spent hours on the phone trying to get in touch with supervisors. Our service is intermittent, not reliable, and since they don't want to actually monitor and check our fiber line, they have decided to say it's because we "use third-party hardware" that they are not responsible for. 1. We have no third-party hardware, everything in our house has been installed by a Google Fiber tec... read more

Eric G 

on BBB

2 years ago

They are not giving me what I am paying for. 

Carol V 

on BBB

2 years ago

BBB is a life saver! Their service is an amazing gift to consumers and I urge everyone who has an issue to reach out to them to hold vendors accountable. They have quickly resolved my issues with positive results. Within one day of filing a complaint, the vendor reached out for resolution. BBB communicates efficiently and securing through email. My last issue was ongoing for almost a year until I was so frustrated and it cost me $$ that I remembered BBB's services. Again, within 24 hours I was contacted and on my way to solv... read more

Kelly J 

on BBB

2 years ago

I bought a google play card that was faulty due to the adhesive they use that damages the code on the back and Google refused to apply the money I spent to my card despite that I had my receipt and uploaded it in the service chat. I have had this same issue several times in the past and the agent has always just applied the amount I paid to my account. They did not give any reason as to why this could not be done. 

Seth L 

on BBB

2 years ago

GOOGLE IS UNMITIGATED TRASH. These morons have single-handedly ruined the internet. They are so incompetent they can't even verify existing businesses so you can have a business profile, as they outsource all of the real customer service labor to the most unskilled humans on the planet. I hope their offices fall into the ocean with the next earthquake. 

Amelia G 

on BBB

2 years ago

They have cut power off to an entire street with no notice. We are sitting here in the dark for an indeterminate amount of time, so they can install google fiber which no one has asked for.