Google

Romeo D 

on BBB

2 years ago

******* is removing my comments. My comments are usually appreciative of other musician's work. They do not infringe on any of ********* legal whim. I am planning on calling my senator. We need to make all algorithms public. 

Taylor B 

on BBB

2 years ago

Google pixel phones are worthless p.o.s.... if my phone situation doesn't get resolved soon, I might have to look into getting a lawsuit filed. I really don't want to do that but I've only had the phone for 2 months, and it's to that point where I just want my money back. Then I'll go back to a phone I know, ******* Galaxy phone. This has been the worst experience I've had from a phone. 

Deborah M 

on BBB

2 years ago

I have been trying to cancel Google TVYouTube for months. I ended up paying $129.98 for TV that I did not watch. I did dispute, however, they could care less. This month they have billed me again for a service that I do not want. Today I filled out "Report for Unauthorized purchase." So far no reply. I am currently on my phone with their customer service number ), what a joke, it is going on 2 hours with no response. Why even has a phone number. I am going to contact my bank to send another dispute. It is apparent that Googl... read more

Steve C 

on BBB

2 years ago

They deleted my email account t claiming it violated their terms. My email address was my name and my zip code. I created the account to use as my Apple ID and it was removed by Google without any explanation. I feel compelled to share my story in hopes that someone somewhere will have the capability to make a difference to this tech giant. As for me I closed my remaining account and opened up new ones with ********** So much for Google being a good company. 

Louie D 

on BBB

2 years ago

I signed up for a Business Profile and was supposed to receive a postcard within a week or so. I signed up in another city, and I had no problem. I gave them my credit card, and they have no problem with charging my card but have yet to verify my business. I followed their protocol and emailed customer support; I only got the instructions I received before. You can tell it's a robot sending you information because it repeatedly gives me the exact instructions. 

mark a 

on BBB

2 years ago

I purchased a google pixel 5a which has suffered a dead screen through no fault of my own approximately 20 months after purchase. Google knows well about this defect in the phone and has extended their 1 year warranty by another 1 year to cover this well documented problem. Although I am clearly within the 2 year period, and I purchased the phone from Google directly, they are refusing to honor their own warranty. I have been without a phone for approximately 10 days now trying to deal with their customer service which is vi... read more

Amanda F 

on BBB

2 years ago

I had a Google Ad campaign running for quite awhile. I decided to cancel it over a month ago after my last statement was ridiculous and over the budget I allocated (multiple months). Plus, when I initially had signed up with Google, they had put an incorrect phone number on my ad that sent clients to a car dealership when they pushed the button. It took over two months and several emails (because there is no way to contact them by phone). I was not credited back any credit on my account and never spoke to a live person throu... read more

Denise E 

on BBB

2 years ago

Im really ****** off at Google to Google doesnt help you when you need help dont do nothing can even email them to get the right f****** answer. I dont even have a phone number to get a hold of somebody to f****** help you what company dont have a f****** phone number this is f****** ********. I need f****** phone numbers so I can talk to somebody in person to get my problem fixed but no none of these company have f****** phone numbers they want you to email you and then they never f****** email you back. 

Lindse F 

on BBB

2 years ago

I have a Google Fi phone plan and had a great working phone until it was dropped and I lost the screen. I pay for insurance to cover things like this. So I file a claim, I receive a newer refurbished model and it doesn't work properly. I call Google support for help and they say they will send me a better replacement. Get another refurbished phone that doesn't work but in a different way. I call Google again and was told to transfer back to the previous replacement and send the 2nd replacement back. I requested an equivalent... read more